Manager, Professional Training Services

Cardinal Health; City of Albany (NY); Remote; USD 89,000 - 127,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Job summary

Cardinal Health WaveMark Solutions seeks a Manager, Professional Training Services to lead the training workstream for customer implementations and enterprise deployment across the US. You will serve as the primary training partner, ensuring readiness, change management, and end-user competency throughout the lifecycle.

You will collaborate with Project Management, Customer Success, Product Management, and customer stakeholders to develop scalable training strategies, oversee third-party

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience leading customer training, implementation, onboarding, or change management initiatives preferred.
• Demonstrated ability to manage multiple projects, priorities, and customer engagements simultaneously.
• Strong facilitation, presentation, and stakeholder management skills.
• Experience delivering onsite and virtual instructor-led training programs.
• Healthcare technology, healthcare operations, or clinical workflow experience preferred.
• Experience managing external vendors, contractors, or third-party training resources.
• Ability to travel 75% to customer sites (hospitals and healthcare systems).

Responsibilities

• Establish and communicate training expectations, standards, requirements, and deliverables throughout the customer implementation lifecycle.
• Develop and execute strategic training plans that align with implementation milestones, deployment schedules, and customer readiness objectives.
• Lead training-related project meetings and clearly articulate training responsibilities, timelines, risks, and expectations to customer and internal stakeholders.
• Partner with Project leaders and customer leaders to identify training requirements and readiness needs throughout implementation.
• Forecast training resource requirements and develop staffing plans to support multiple concurrent customer deployments.
• Manage and coordinate third-party training resources responsible for onsite training execution, ensuring alignment to WaveMark training standards, implementation requirements, and customer expectations.
• Provide oversight, coaching, and performance feedback to contracted training resources to ensure quality, consistency, and successful deployment outcomes.
• Identify implementation training risks and develop mitigation strategies to support successful customer go-lives.
• Support customer change management activities by preparing end users for new workflows, processes, and technology adoption.
• Manage and execute end-to-end customer onboarding and training programs, including onsite instruction, hands-on learning experiences, and virtual instructor-led training (vILT).
• Develop and implement training approaches that drive employee readiness, user adoption, and operational success.
• Ensure training activities are executed consistently across customer sites and deployment locations.
• Support go-live readiness activities and provide onsite implementation support as needed.
• Implement learning strategies, methodologies, and tools that promote effective knowledge transfer and end-user competency.
• Collaborate with project teams and customer stakeholders to assess current-state and future-state workflows and incorporate findings into training plans.
• Analyze training effectiveness and customer feedback to identify opportunities for improvement and address learning gaps.
• Apply adult learning principles, instructional design methodologies, and learning technologies to improve training delivery and outcomes.
• Continuously evaluate and enhance training processes, tools, and best practices to improve scalability and customer success.
• Partner closely with Project Management, Customer Success, and Product Management teams to support successful implementations.
• Support Product Management with beta testing activities, product validation, documentation reviews, and training readiness initiatives.
• Share lessons learned, best practices, and implementation insights to drive continuous improvement across the organization.
• Contribute to the development of scalable training processes that support WaveMark's growth and expanding enterprise customer portfolio.

Skills

Facilitation

Presentation

Stakeholder management

Communication

Training delivery

Project coordination

Travel readiness

Healthcare operations knowledge

Vendor management

Onsite & virtual training

Education

Bachelor's degree in Education, Organizational Development, Healthcare Administration, Business, or related field

Job description

Country-wide Remote

US-Nationwide-FIELD

Full time

20190402

Cardinal Health™ WaveMark™ Solutions, is a market leader in healthcare inventory automation and analytics providing a scalable, enterprise-level, cloud-based platform that integrates with clinical and financial systems. For more than 20 years, WaveMark™ has helped health systems automate and simplify clinical and supply chain workflows, enabling clinicians to spend less time managing supplies and more time focused on patient care.

Job Summary

The Manager, Professional Training Services is an individual contributor who is responsible for leading the training workstream for assigned customer implementations and enterprise deployment. This role serves as the primary training partner for customers, ensuring training readiness, change management, resource alignment, and end-user competency throughout the implementation lifecycle. This role collaborates closely with Project Management, Customer Success, Product Management, and customer stakeholders to develop and execute scalable training strategies that drive successful adoption and operational readiness. This position also oversees third-party training resources to ensure consistent execution and adherence to WaveMark standards across multiple concurrent implementations.

Responsibilities

Implementation Training Leadership

• Establish and communicate training expectations, standards, requirements, and deliverables throughout the customer implementation lifecycle.




• Develop and execute strategic training plans that align with implementation milestones, deployment schedules, and customer readiness objectives.




• Lead training-related project meetings and clearly articulate training responsibilities, timelines, risks, and expectations to customer and internal stakeholders.




• Partner with Project leaders, and customer leaders to identify training requirements and readiness needs throughout implementation.




• Forecast training resource requirements and develop staffing plans to support multiple concurrent customer deployments.




• Manage and coordinate third-party training resources responsible for onsite training execution, ensuring alignment to WaveMark training standards, implementation requirements, and customer expectations.




• Provide oversight, coaching, and performance feedback to contracted training resources to ensure quality, consistency, and successful deployment outcomes.




• Identify implementation training risks and develop mitigation strategies to support successful customer go-lives.

Training Delivery & Change Management

• Support customer change management activities by preparing end users for new workflows, processes, and technology adoption.




• Manage and execute end-to-end customer onboarding and training programs, including onsite instruction, hands-on learning experiences, and virtual instructor-led training (vILT).




• Develop and implement training approaches that drive employee readiness, user adoption, and operational success.




• Ensure training activities are executed consistently across customer sites and deployment locations.




• Support go-live readiness activities and provide onsite implementation support as needed.

Learning Strategy & Development

• Implement learning strategies, methodologies, and tools that promote effective knowledge transfer and end-user competency.




• Collaborate with project teams and customer stakeholders to assess current-state and future-state workflows and incorporate findings into training plans.




• Analyze training effectiveness and customer feedback to identify opportunities for improvement and address learning gaps.




• Apply adult learning principles, instructional design methodologies, and learning technologies to improve training delivery and outcomes.




• Continuously evaluate and enhance training processes, tools, and best practices to improve scalability and customer success.

Cross-Functional Collaboration

• Partner closely with Project Management, Customer Success, and Product Management teams to support successful implementations.




• Support Product Management with beta testing activities, product validation, documentation reviews, and training readiness initiatives.




• Leverage internal subject matter experts and external partners to improve training quality, efficiency, and consistency.




• Share lessons learned, best practices, and implementation insights to drive continuous improvement across the organization.




• Contribute to the development of scalable training processes that support WaveMark's growth and expanding enterprise customer portfolio.

Qualifications

• Bachelor's degree in Education, Organizational Development, Healthcare Administration, Business, or a related field, or equivalent experience preferred.




• 8+ years of experience, preferred




• Experience leading customer training, implementation, onboarding, or change management initiatives preferred.




• Demonstrated ability to manage multiple projects, priorities, and customer engagements simultaneously preferred.




• Strong facilitation, presentation, and stakeholder management skills preferred.




• Experience delivering both onsite and virtual instructor-led training programs preferred.




• Strong problem-solving, organization, and communication skills preferred.




• Proven ability to collaborate effectively across cross-functional teams and customer organizations preferred.




• Experience supporting enterprise or multi-site technology implementations preferred.




• Healthcare technology, healthcare operations, or clinical workflow experience preferred.




• Knowledge of adult learning principles, instructional design methodologies, and learning technologies preferred.




• Experience managing external vendors, contractors, or third-party training resources preferred.




• Experience supporting organizational change management and user adoption initiatives preferred.




• Ability to travel 75% to customer sites (hospitals and healthcare systems).




• Customer/vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview.

Anticipated salary range: $89,000 – $127,200

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage




• Paid time off plan




• Health savings account (HSA)




• 401k savings plan




• Access to wages before pay day with myFlexPay




• Flexible spending accounts (FSAs)




• Short- and long-term disability coverage




• Work-Life resources




• Paid parental leave




• Healthy lifestyle programs

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.

We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.

View Cardinal Health on YouTube (http://youtube.com/user/CardinalHealth)