Manager - Professional Billing - Revenue Cycle Operations

Ochsner Health; New Orleans (LA); On-site; USD 90,000 - 130,000; Full time

Job summary

Ochsner Health seeks a senior operations leader for government accounts to drive performance across divisions and optimize processes. You will manage staffing, budgeting, and training while ensuring high morale and customer service standards.

Requirements include extensive accounting/finance experience, MBA or Master’s preferred, and a track record in healthcare or quality-focused environments. This role demands strong leadership and adaptable problem-solving in a complex setting.

Qualifications

• 10 years of related experience in accounting, finance, MIS, and transaction processing or 3 years with a bachelor’s degree.
• 2 years of management experience.
• Preferred: healthcare setting or total quality management with a large automated system.

Responsibilities

• Manages daily operations of all divisions within government accounts.
• Oversees staffing, staff development, training, purchasing, and budgeting.
• Uses financial data to monitor performance at team and individual levels.
• Delivers outstanding customer service and maintains compliance.
• Performs other related duties as required.

Skills

Leadership

Confidentiality

Communication skills

Budget management

Financial analysis

Team management

Process improvement

Adaptability

Project management

Policy compliance

Education

High school diploma

Master’s degree

Tools

Excel

Visio

Access

RMDS

VRPS

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

Job Overview

This job manages the daily operations of all assigned divisions within government accounts departments. Manages, plans and organizes all business functions including staffing, staff development/training, purchasing, and budgeting. Implements policies and procedures required for success under the direction of business service administration. Leads initiatives to improve processes, maximize efficiency, appeal to internal and external customers, and maintain high employee morale.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

Required - High school diploma or equivalent.

Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.

Preferred - Master’s degree.

Work Experience

Required - 10 years of related experience in accounting, finance, management information systems, and transaction processing OR 3 years of related experience in accounting, finance, management information systems, and transaction processing with a bachelor’s degree.

2 years of management experience.

Preferred - Experience in a health care setting or total quality management (TQM) environment with a large automated transaction system.

Knowledge Skills and Abilities (KSAs)

• Ability to work well under high pressure leadership situations, meet project deadlines, work independently, set priorities, and maintain complete confidentiality.
• Ability to manage team according to Business Services Make It Happen values and expectations by empowering and serving the team and demonstrating that the people on the team are the most important asset for customers.
• Excellent verbal and written communication skills and ability to work collaboratively with leadership and present information clearly and professionally.
• Knowledge of business management principles including operations, finance, audit, personnel and resource management.
• Understanding of financial statements and ability to analyze trends, make recommendations, and manage within a budget.
• Deductive reasoning skills and ability to anticipate issues that adversely impact the function of the department and solve problems.
• Proficient in the use of personal computers, CRTs, and associated software applications (Excel, Word, Visio, and internal and external email functions.
• Strong technical and analytical skills associated with various database management products (e.g. RMDS, VRPS, and ACCESS).
• Strong interpersonal, leadership, decision-making and delegating skills and ability to foster an environment of teamwork, professionalism, customer satisfaction, high performance, and mutual respect of others.
• Ability to work a flexible schedule (e.g. 24/7, weekends, holidays, on call availability).

Job Duties

• Manages business units in all operational performance matters.
• Manages business units in all human resource, employee relations, and individual employee performance matters.
• Uses all available financial performance management information to monitor and measure the performance of the business unit as a team as well as the individual performance of team members.
• Manages business units in delivering outstanding customer service.
• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Mechanical lifting devices (carts, dollies, etc.) or team lifts should be utilized.

Must be able to sit for prolonged periods of time.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Please refer to the job description to determine whether the position you are interested in is remote or on-site.

Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.