Manager, Product Success

Zocks Communications, Inc.; Denver, Northern (CO, KY); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

FSA

Unlimited PTO

11 paid holidays

Parental leave

401(k)

MacBook provided

Equity

Job summary

Zocks Communications, Inc. is seeking a Manager of Product Success to lead a team of Product Advisors and accelerate activation across SMB customers in the financial services space.

You will recruit and mentor a high-caliber team, partner with Product, Marketing, and Sales, and design scalable programs to educate customers, drive adoption, and realize value from Zocks. This role blends building and operating in a fast-paced, AI-forward environment.

Qualifications

• 6+ years of experience in scale customer success, implementation, activation or similar.
• 3+ years direct people leadership experience building and managing a team.
• Prior experience in wealthtech/fintech or financial services is a plus.
• Creative, systematic thinker with a focus on scaling and automation.
• Proactive problem solver who uses data to drive improvement and insights.

Responsibilities

• Own product utilization and value realization for SMB customers.
• Recruit, mentor, and manage a high-caliber Product Advisors team.
• Develop and implement data-driven adoption playbooks with GTM and Product leadership.
• Drive time-to-value for new SMB customers through scalable education programs.
• Create scalable, one-to-many solutions for product education and activation.
• Collaborate with Sales, Account Management, and Product to identify expansion opportunities.

Skills

People leadership

Customer success

Scale operations

Problem solving

Adaptability

AI interest

Job description

Apply by Sept 1 | $130,000-$150,000base + equity

THE OPPORTUNITY

Join a team that’s changing financial services

Zocks is the #1 AI assistant for financial advisors. We help advisors automate their operational work and grow their business. 5,000+ firms use Zocks to turn client conversations into completed work.

We're a venture-backed team, building something that changes how financial advisors serve their clients every day. Every role here is an opportunity to shape the product, the company, and the way an entire industry works. We hire sharp, curious, and kind people who want to do meaningful work and build something from the ground up, together.

WHO YOU ARE

The SHARC in the room

At Zocks, we hire for SHARC - five qualities that define how our best people work and win together.

S - Sharp

You move fast without cutting corners. Quick decisions, thoughtful execution - you know when to act independently and when to loop in leadership.

You're a self-starter who celebrates teammates as loudly as your own wins. Humble hustle is your default mode.

A - Adaptable

Startup life means things shift fast. You lean into change, pivot gracefully, and genuinely enjoy figuring out what's next.

R - Resilient

Building something new isn't always smooth. You bounce back stronger, see obstacles as puzzles, and never lose sight of the bigger picture.

C - Curious

You ask the questions others miss. You explore for fun, not just for work - and it shows in the quality of your thinking.

WHAT YOU'LL DO

As Manager of Product Success you will own product utilization and value realization for Zocks’ SMB customers which include advisors affiliated with large RIAs, broker-dealers, and other financial services firms. You will build and lead a high-caliber team of Product Advisors who accelerate Zocks users to activate their initial workflows and expand into new ones.

You’ll be both a builder and an operator: Recruiting and developing the team, and designing the playbooks and systems for them to grow. You’ll partner closely with Product, Marketing, Sales and other teams to ensure SMB customers realize value from Zocks and you’ll build the team to make it repeatable.

Build and lead the Product Success Specialists Team

Recruit, mentor, and manage a team, setting a high bar for customer engagement and product expertise

Provide actionable feedback and create clear paths for growth.

Track and drive key leading and lagging adoption metrics, and use those trends to develop data-driven adoption strategies and playbooks in collaboration with GTM and Product leadership.

Drive product adoption and utilization

Accelerate time-to-value for new SMB customers by building and delivering scalable programs that educate customers on best practices and drive initial activation.

Build a repeatable methodology to proactively monitor a large portfolio of SMB accounts, identify opportunities to improve configuration and product utilization, and conduct targeted advisory sessions to help those customers drive deeper adoption.

Partner with Sales and Account Management to identify expansion opportunities in existing customers.

Create scalable solutions

Develop one-to-many solutions that drive product education and activation based on patterns you identify in your teams’ conversations with customers.

Partner with Product to optimize our in-product UX and onboarding flows.

Collaborate with Implementation & Marketing to create new scaled training and education content.

WHAT WE'RE LOOKING FOR

Requirements

6+ years of experience in scale customer success, implementation, activation or similar, with 3+ years direct people leadership experience building and managing a team.

Prior experience in a wealthtech/fintech company or financial services firm is a plus

Creative, systematic thinker: You continuously think about how to scale or automate workstreams over time.

Proactive problem solver: You identify trends and use them to uncover improvement opportunities and standardize best practices. You identify data and reporting that would uncover new insights and direct our approach.

Builder mentality: You are adaptable and comfortable operating in a fast-paced, ambiguous, high-growth environment.

Fluency in modern customer success motions including onboarding and implementation, product activation, value realization, and customer engagement.

Strong interest in AI and how it will transform wealth management and financial services.

LOGISTICS

The details

This role is based in the Denver area and requires a hybrid work schedule (2-3 days in office)

Background and reference checks required as part of onboarding

30-min recruiter screen

Up to four 45-min-1 hour video or in-office interviews

Offer pending references.

Total estimated time: ~4 hours

COMPENSATION

Equity - we're all building this together

BENEFITS

The full picture

Health

Medical: 100% of employee premium covered (UnitedHealthcare Select Plus network, 2 plan options)

Dental: 99% covered - Guardian, $1,500 annual benefit

Vision: 99% covered - Guardian/VSP, $150 frames & contacts allowance

FSA: Zocks matches dollar-for-dollar up to $500/year

Time off

Unlimited PTO

11 paid holidays

Family

Birthing parent: 12 weeks fully paid parental leave

Non-birthing parent: 6 weeks fully paid parental leave

401(k) via Guideline - Pre-tax and Roth options; low-cost Vanguard funds

Everything else

MacBook laptop + Google Workspace, Slack, and Zoom provided

Equity grant - details included as part of your offer

Growth opportunities for high performers after 6 months

Collaborative, low-ego culture with smart, kind teammates

EQUAL OPPORTUNITY

Zocks AI is an equal opportunity employer. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. We believe diversity drives creativity, innovation, and success — and we encourage all qualified people to apply.

We may use AI tools to support parts of the hiring process. These tools assist our team but do not replace human judgment. Final hiring decisions are always made by humans.