Manager, Product Management - US Card

Capital One; Richmond (VA); On-site; USD 150,000 - 171,000; Full time

Job summary

Capital One is seeking strategic, technically-minded Product Managers to lead mission-critical platforms that power billions of interactions. You will drive data-driven product decisions, architect data products, and evolve interfaces used by global agents to deliver seamless banking experiences.

We have multiple openings across Customer Services & Strategy, focusing on scalable, well-managed solutions. You will influence product strategy for frontline servicing, fraud decisioning, and

Qualifications

• Bachelor's or Master's in a quantitative field or Business/Marketing, or equivalent with expected graduation
• Bachelor's degree in any field and at least 3 years of Product Management experience

Responsibilities

• Lead mission-critical platforms powering billions of interactions
• Architect data products and publishing patterns for enterprise routing and workforce insights
• Define and govern product strategy for frontline agent tooling and customer servicing platforms
• Oversee data ecosystems and real-time observability to ensure scalable experiences

Skills

Product management

Data-driven decision making

Education

Bachelor's degree in quantitative field

Bachelor's degree + PM experience

Job description

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Join the engine room of Capital One's customer experience. We are seeking strategic, technically-minded Product Managers to lead mission-critical platforms that power billions of interactions. From managing massive data ecosystems to building the interfaces our global agents use every day, you will drive the under-the-hood innovation that makes seamless banking possible.

We have multiple openings across our specialized Customer Services & Strategy teams. While each role has a unique focus, they all share a common goal: building scalable, well-managed, and data-driven solutions.

Here are just a few examples of our open Product Management roles:

• Workforce & Intelligent Routing (Data): Architect the data products and publishing patterns that power enterprise-level routing and workforce insights.
• Card Customer Resiliency - Recoveries Offers: Our offer programs serve as the vital framework through which we empower customers to resolve outstanding balances, frequently by extending significant concessions to those facing the most acute financial pressures. With millions of individuals engaging with these programs annually, your work will directly impact a massive population, guiding them through periods of instability toward a future of sustainable credit health.
• Fraud Decisioning: Personal loans introduces a unique risk relative to credit cards in that personal loans are disbursed in one lump sum after approval. We are looking for a Product Manager to help us determine and build the right fraud detection and mitigation to provide a first-in-class frictionless experience for good customers, and prompt the right verification tool(s) to deter fraudsters when we see risk.
• Enterprise Document Management: Oversee the real-time ingestion and safeguarding of a 15-billion+ document ecosystem, ensuring high-stakes data is handled with precision.
• Agent Servicing Platforms: Build collaborative, reusable tools that optimize the experience for both our software developers and frontline agents. Direct the product strategy for frontline customer servicing agent empowerment, performance management, and coaching capabilities on our quality assurance platform.
• Customer Assist Observability: Step into the cutting-edge world of Autonomous AI as the Product Manager for a product which focuses on Alerting, Traceability, Logging, Automated controls, and System observability. In this role, you will spearhead our strategy for system safety, automated controls, and robust observability, partnering cross-functionally to build scalable, technology-driven architectures that deploy real-time alerts, ensure compliance, and drastically reduce incident recovery times.

Capital One Product Framework

In these roles, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

OR

• Bachelor's degree in any field and at least 3 years of Product Management experience

Preferred Qualifications

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Chicago, IL: $149,800 - $171,000 for Manager, Product Management

McLean, VA: $164,800 - $188,100 for Manager, Product Management

New York, NY: $179,700 - $205,100 for Manager, Product Management

Richmond, VA: $149,800 - $171,000 for Manager, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).