Manager - Product Management - Travel Communication Platform

ITSMF; New York (NY); On-site; USD 180,000 - 205,000; Full time

Job summary

Capital One Travel is hiring a Manager, Product Management to own the multi-channel communications platform strategy. You will scale the Email Templating Engine and expand into personalized marketing, while shaping the SMS strategy and exploring AI-enhanced messaging.

You will drive personalization data integration, empower partner teams, and lead complex migrations with measurable success metrics. This is a high-visibility, cross-functional PM leadership role in NY.

Qualifications

• Bachelor's or Master’s degree required or expected by start date in a quantitative field or Business/Marketing.
• 3+ years of Product Management experience if degree is in any field.

Responsibilities

• Own end-to-end strategy and roadmap for multi-channel communications, including emails and SMS.
• Scale Email Templating Engine from servicing to dynamic marketing use cases.
• Define a forward-looking SMS strategy and explore AI integration for servicing and marketing messaging.
• Lead personalization data integration into the communications engine.
• Unify tooling into a scalable, self-serve system and enable rapid BAU campaign updates.

Skills

Product management

Cross-functional collaboration

Strategic thinking

Data-driven decisions

Education

Bachelor's or Master’s in quantitative field / Business or Marketing

Job description

Manager - Product Management - Travel Communication Platform

Manager, Product Management (PXDP50)

Do you want to build and scale the communication platforms that reach every Capital One Travel customer at every stage of their journey? Are you ready to evolve a foundational communications architecture into an intelligent, multi-channel engine that powers both critical servicing and dynamic marketing? Do you thrive in a highly innovative environment where your vision shapes the future of customer engagement? If so, this product management role at Capital One may be the perfect fit for you.

Join the fast-growing Capital One Travel team as we transform the way customers book and experience travel. As a digital-first business, we are building an industry-leading travel booking platform that customers love - delivering unique, differentiated benefits to our millions of customers while powering the headline marketable benefits of our credit card products.

In this Manager-level role, you will own our overarching communications platform strategy. You will take the reins of our newly developed Email Templating Engine, charting its strategic expansion beyond servicing to encompass marketing capabilities and deep data personalization. Furthermore, you will define the greenfield strategy for SMS engagement and explore how artificial intelligence can intelligently layer into our critical communications.

In this role, you will:

• Chart the Strategic Vision: Own the end-to-end strategy and product roadmap for Capital One Travel's multi-channel communications platform, defining the future state of servicing emails, marketing emails, and SMS.
• Scale the Email Templating Engine: Take ownership of the newly built Email Templating Engine, driving its expansion from servicing communications into dynamic, personalized marketing use cases.
• Define the SMS Strategy: Transform our nascent SMS capabilities by developing a comprehensive, forward-looking strategy for how we leverage text messaging to drive customer engagement and value.
• Pioneer AI Integration: Explore and define how we can responsibly and effectively layer Artificial Intelligence into our critical servicing and marketing messaging to enhance relevance and operational efficiency.
• Unlock Personalization at Scale: Strategize and execute the integration of rich personalization data into our communications engine, ensuring messages highly relevant and well-managed.
• Empower Partner Teams: Unify fragmented, channel-specific tooling into a scalable, self-serve system. Enable partner teams to independently launch routine updates and campaigns, significantly reducing engineering overhead for BAU changes.
• Drive Complex Migrations: Lead multi-phase platform migrations with clear scope boundaries, rigorous go/no-go gates, and credible fallback plans to ensure seamless transitions.
• Define Success Metrics: Establish and own key performance indicators that demonstrate platform value, such as time-to-launch, delivery/engagement guardrails, and partner enablement velocity.
• Champion "Well-Managed" Design: Partner closely with Legal, Risk, and Compliance teams to seamlessly embed regulatory requirements and governance into the platform by design.

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

OR

• Bachelor's degree in any field and at least 3 years of Product Management experience

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York, NY: $179,700 - $205,100 for Manager, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Manager - Product Management - Travel Communication Platform

Manager, Product Management (PXDP50)

Do you want to build and scale the communication platforms that reach every Capital One Travel customer at every stage of their journey? Are you ready to evolve a foundational communications architecture into an intelligent, multi-channel engine that powers both critical servicing and dynamic marketing? Do you thrive in a highly innovative environment where your vision shapes the future of customer engagement? If so, this product management role at Capital One may be the perfect fit for you.

Join the fast-growing Capital One Travel team as we transform the way customers book and experience travel. As a digital-first business, we are building an industry-leading travel booking platform that customers love - delivering unique, differentiated benefits to our millions of customers while powering the headline marketable benefits of our credit card products.

In this Manager-level role, you will own our overarching communications platform strategy. You will take the reins of our newly developed Email Templating Engine, charting its strategic expansion beyond servicing to encompass marketing capabilities and deep data personalization. Furthermore, you will define the greenfield strategy for SMS engagement and explore how artificial intelligence can intelligently layer into our critical communications.

In this role, you will:

• Chart the Strategic Vision: Own the end-to-end strategy and product roadmap for Capital One Travel's multi-channel communications platform, defining the future state of servicing emails, marketing emails, and SMS.
• Scale the Email Templating Engine: Take ownership of the newly built Email Templating Engine, driving its expansion from servicing communications into dynamic, personalized marketing use cases.
• Define the SMS Strategy: Transform our nascent SMS capabilities by developing a comprehensive, forward-looking strategy for how we leverage text messaging to drive customer engagement and value.
• Pioneer AI Integration: Explore and define how we can responsibly and effectively layer Artificial Intelligence into our critical servicing and marketing messaging to enhance relevance and operational efficiency.
• Unlock Personalization at Scale: Strategize and execute the integration of rich personalization data into our communications engine, ensuring messages highly relevant and well-managed.
• Empower Partner Teams: Unify fragmented, channel-specific tooling into a scalable, self-serve system. Enable partner teams to independently launch routine updates and campaigns, significantly reducing engineering overhead for BAU changes.
• Drive Complex Migrations: Lead multi-phase platform migrations with clear scope boundaries, rigorous go/no-go gates, and credible fallback plans to ensure seamless transitions.
• Define Success Metrics: Establish and own key performance indicators that demonstrate platform value, such as time-to-launch, delivery/engagement guardrails, and partner enablement velocity.
• Champion "Well-Managed" Design: Partner closely with Legal, Risk, and Compliance teams to seamlessly embed regulatory requirements and governance into the platform by design.

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

OR

• Bachelor's degree in any field and at least 3 years of Product Management experience

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York, NY: $179,700 - $205,100 for Manager, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).