Manager, Product Management - Card Servicing AI Strategy

Capital One; McLean (VA); Hybrid; USD 165,000 - 188,000; Full time

Job summary

Capital One is seeking a Manager, Product Management for Card Servicing AI Strategy. The role focuses on translating demand into strategic roadmaps, scaling AI automation within the platform, and leading analytics to drive informed product decisions.

The position supports a hybrid work model with on-site presence required at the designated office. Strong collaboration across finance, product, and engineering is expected.

Qualifications

• Bachelor's or Master's in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing.
• Bachelor's degree in any field and at least 3 years of Product Management experience.
• Experience translating business strategy and analysis into consumer facing digital products.

Responsibilities

• Translate Demand into Roadmaps: Deconstruct complex business and customer needs into actionable roadmaps that drive platform evolution and adoption.
• Scale AI Automation Capabilities: Partner with tech and design teams to integrate automation capabilities into the platform, ensuring scalable and compliant solutions.
• Lead Platform Analytics & Instrumentation: Implement data instrumentation to produce and visualize product data and derive actionable insights.

Skills

Product Management

Strategic thinking

Education

Bachelor's degree + 3 years PM experience

Bachelor's or Master’s in quantitative field or Business/Marketing

Job description

Manager, Product Management - Card Servicing AI Strategy

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

As part of the Card Servicing Strategy organization, our team powers a knowledge platform that serves as the single source of truth for operational policies and procedures powering both customer-facing and agent-facing AI experiences. We are on a mission to scale the platform across diverse use cases, transforming a foundational Card capability into a high-impact enterprise platform

About the Role

We are seeking a product manager to step into this dynamic role with the opportunity to drive massive scale and build with emerging generative AI technologies. We are looking for a systems-thinker with deep curiosity and grit to:

• Translate Demand into Roadmaps: Deconstruct complex business and customer needs needs into actionable, strategic roadmaps that drive the platform’s evolution and adoption across the enterprise
• Scale AI Automation Capabilities: Partner closely with tech and design teams to seamlessly integrate emerging automation capabilities into the platform, ensuring robust, scalable, and compliant solutions
• Lead Platform Analytics & Instrumentation: Implement robust data instrumentation to produce and visualize product data. By keeping a pulse on user behavior, you will leverage actionable insights to advocate for and prioritize high-impact enhancements

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

Basic Qualifications:

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

OR

• Bachelor's degree in any field and at least 3 years of Product Management experience

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $149,800 - $171,000 for Manager, Product Management

McLean, VA: $164,800 - $188,100 for Manager, Product Management

New York, NY: $179,700 - $205,100 for Manager, Product Management

Richmond, VA: $149,800 - $171,000 for Manager, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].