Manager, Product Implementation & Process Management

CVS Health; Hartford (CT); On-site; USD 54,000 - 159,000; Full time

Job summary

CVS Health in Hartford, CT is seeking a Manager, Product Implementation & Operations to oversee Medicare supplemental benefit program implementation and ongoing operations. You will coordinate initiatives, align stakeholders, and ensure timely delivery in a fast-paced environment.

The role requires strong project coordination, analytical thinking, attention to detail, and the ability to manage multiple priorities.

Qualifications

• Experience supporting project implementations and requirements development.
• Ability to document processes and generate clear reports.
• Strong communication and collaboration across teams.

Responsibilities

• Support the implementation of Medicare supplemental benefit initiatives.
• Coordinate activities and monitor milestones for delivery.
• Gather requirements with business, operations, tech, compliance, and vendors.
• Identify risks and dependencies, escalating as needed.
• Support readiness activities, testing, and validation efforts.
• Document and resolve operational issues in benefit administration.
• Develop and maintain procedures, workflows, and controls.
• Analyze data to identify trends and improvement opportunities.
• Ensure compliance with policies and regulatory requirements.
• Foster partnerships across business, operations, and vendor teams.

Skills

Organization

Analytical thinking

Problem solving

Communication skills

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Excel

Outlook

PowerPoint

Teams

Word

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Special Supplemental Benefits team is seeking a Manager, Product Implementation & Operations to support the successful implementation and ongoing operation of Medicare supplemental benefit programs. This role is responsible for coordinating implementation activities, supporting operational readiness, and contributing to operational process improvement efforts across the organization.

The Manager will partner closely with operational, business, and vendor partners to ensure benefit programs are implemented effectively and operational issues are resolved timely and accurately. This position requires strong organizational skills, attention to detail, analytical thinking, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Support the implementation of Medicare supplemental benefit initiatives and product enhancements.
• Coordinate implementation activities and monitor project milestones to ensure successful delivery.
• Partner with business, operations, technology, compliance, and vendor teams to gather requirements and support implementation planning.
• Identify risks, dependencies, and operational impacts associated with product, process, and program changes, escalating concerns as appropriate.
• Support operational readiness activities, testing coordination, and implementation validation efforts.
• Research, document, and resolve operational issues related to benefit administration and program execution.
• Develop, maintain, and enhance operational procedures, workflows, and process controls.
• Identify process gaps and recommend solutions to improve efficiency, accuracy, and member experience.
• Support quality reviews, benefit audits, bid activities, and other operational initiatives.
• Analyze operational data and reporting to identify trends, issues, and improvement opportunities.
• Assist in the implementation of process improvements and operational best practices.
• Maintain accurate documentation to support compliance reviews, audits, and business requirements.
• Ensure benefit administration activities comply with established policies, procedures, and regulatory requirements.
• Build and maintain strong partnerships across business, operational, and vendor teams.
• Participate in cross-functional meetings and contribute to implementation and operational initiatives.
• Provide operational support, share knowledge, and foster a collaborative team environment.
• Demonstrate accountability, ownership, and a commitment to delivering high-quality results.

Required Qualifications

• 2-3 years of experience supporting project implementations, business requirements development, reporting, and operational process documentation.
• Strong organizational, analytical, problem-solving, and critical-thinking skills.
• Ability to manage multiple priorities and competing deadlines in a fast-paced environment.
• Strong verbal and written communication skills.
• Demonstrated ability to collaborate effectively across cross-functional teams while working independently when needed.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, PowerPoint, and Teams.

Preferred Qualifications

• Experience working within Medicare Advantage, supplemental benefits, or a related healthcare environment.
• Experience supporting Special Supplemental Benefits for the Chronically Ill (SSBCI), Uniform Flexibility (UF), or other Medicare supplemental benefit programs.
• Working knowledge of Medicare regulations, CMS guidance, and benefit administration processes.
• Experience collaborating with or supporting vendor management and external partner relationships.

Education

• Bachelor's degree preferred or equivalent combination of education and relevant work experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$54,300.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.