Manager, Product Adoption Consulting

Relativity ODA LLC; Illinois; Hybrid; USD 138,000 - 208,000; Full time

Job summary

A leading legal tech firm is seeking a Manager for Product Adoption Consulting to lead a team focused on effective implementation and utilization of their solutions. The role involves managing enablement sessions, directing customer inquiries, and collaborating across departments to improve adoption processes. The ideal candidate will possess strong eDiscovery experience and excellent communication skills, with a Bachelor's degree and relevant certifications.

Benefits

Competitive base salary

Annual performance bonus

Long-term incentives

Qualifications

• 6-8 years of relevant work experience required.
• Minimum of 5 years of eDiscovery/LDI experience.
• People management experience preferred.

Responsibilities

• Lead enablement sessions to ensure product setup and drive adoption.
• Direct team on customer inquiries and strategize solutions.
• Collaborate cross-functionally to enhance product.

Skills

eDiscovery/LDI experience

Relativity product solutions knowledge

Excellent communication skills

Project management

Customer-centric mindset

Education

Bachelor’s degree

Relativity Certified Administrator (RCA)

Job description

Manager, Product Adoption Consulting page is loaded

Manager, Product Adoption Consulting

Apply remote type Relativity Service Delivery locations Illinois Kentucky Kansas Idaho Delaware time type Full time posted on Posted Yesterday job requisition id 25-0438

Posting Type

Hybrid/Remote

Job Overview

Adoption Services at Relativity is on a mission to ensure our customers unlock the full potential of RelativityOne. We believe that the right combination of expertise, innovation, and empathy can drive meaningful transformation for our customers. The Product Adoption Services team works alongside the Expert Product Services team to provide scalable support for clients throughout their adoption journey, with a focus on one-to-many enablement activities and structured onboarding processes.

As Product Adoption Services Manager, you will leverage product knowledge and customer service skills to help clients successfully implement and utilize Relativity's solutions, with a particular focus on supporting broader adoption initiatives and delivering standardized onboarding experiences. You will be managing a team consisting of Product Adoption Services Specialists (individual contributors) based across the U.S., and you will report to the Director of Adoption Services.

Job Description and Requirements

Responsibilities

• L ead one-to-many enablement sessions during customer onboarding to ensure proper setup , drive initial adoption , and maximize the value of Relativity’s products ( specifically the aiR Sui te of products ) .

• Manage and direct team on advanced customer inquires regarding Relativity workflow across the product line. Proactively surface blockers and employ creative, coordinated solutions / strategies to overcome them.

• Manage the delivery of, and contribute input s to, standard adoption materials and training programs created by the LDI Education team.

• Provide feedback to Expert Product Services team members about recurring adoption challenges and potential improvement opportunities.

• Be a great collaborator and cross-functional business partner. Beyond Adoption Services leadership team, act as a strategic partner with Customer Success, Account Executives, Product Management, and others .

• Participate (and lead) cross-functional meetings to represent the customer perspective during discussions about product enhancements. Capture customer requirements and collaborate with internal teams to implement solutions that address common business need s.

• Perform routine assessments of process to ensure departmental efficiency and efficacy . Partnering with the Senior Manager s and Director to vet existing process , establish enhanced operating processes to improve the Adoption Services function globally. Development and achievement of OKRs.

• Identify process es for ensuring long term success of expanding support model, establishing best practices that support both organizational change plus the success and growth of team members.

• In partnership with international Adoption Services leadership, set a global standard for success for the Product Adoption function .

Qualification s

• Bachelor’s degree and/or 6 -8 years of relevant work experience

• Minimum of 5 years of eDiscovery/LDI experience

• Expertise in Relativity’s product solutions, including certification as a Relativity Certified Administrator (RCA)

• Experience with AI/ML solutions for e-Discovery is a plus

• People Management experience

• Excellent verbal and written communication skills with ability to explain technical concepts to non-technical audiences

• Highly-developed organizational skills with ability to manage multiple projects and workstreams simultaneously

• Problem- solving aptitude with attention to detail

• Customer-centric mindset with a desire to help others succeed

• Adaptability and willingness to learn new technologies and processes

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$138,000 and $208,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

About Us

We’re solving big data challenges in the legal tech industry, and we’re always looking for more people to join us on the journey. At Relativity, you'll learn cross-functional skills to grow your career and have the chance to make a big impact on our customers, our industry, and our communities. We admire and value our employees, so it’s no surprise that our hiring process is designed to help us really get to know you – and for you to get to know us, too.