Manager, Premium Audit - Business Process Management

Argo; Omaha (NE); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Professional development opportunities

Job summary

Argo is seeking a Premium Audit Manager to lead the newly centralized premium audit function in the United States. You will own end-to-end audit activities, supervise external vendors, and drive efficiency while ensuring accurate invoicing and timely collections.

You will collaborate across departments to minimize costs and maximize legitimate audit credits. The role requires hands-on experience in premium auditing, strong communication, and the ability to influence process improvements in a

Qualifications

• Minimum 5 years Premium Audit experience.
• Experience managing third party Premium Audit vendors.
• Deep knowledge of insurance premium audit best practices across multiple lines.
• Strong communication skills and collaboration.
• Ability to work with little supervision and meet regulatory guidelines.

Responsibilities

• Build out the centralized premium audit function.
• Oversee end-to-end audit process and vendor performance.
• Review and update audit selection rules per guidelines.
• Monitor vendors for service levels and cost efficiency.
• Define metrics and report to stakeholders.
• Communicate audit results to customers and partners professionally.
• Resolve audit disputes with relevant teams.
• Ensure timely production, booking and invoicing of audits and endorsements.
• Coordinate with AR and Marketing for premium collection.
• Identify trends and training opportunities from audit data.
• Stay updated on ISO/PAAS and regulatory changes.
• Ensure compliance with state and underwriting guidelines.
• Provide input on expanding premium audit coverage.

Skills

Premium Audit

Vendor Management

ISO/PAAS/NCCI Knowledge

Communication

Attention to Detail

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Company

Shared Services

Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly-owned subsidiaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence.

Job Description

The Premium Audit Manager oversees the newly centralized Premium Audit function, which includes owning the end-to-end premium audit process, overseeing vendors who execute Argo's premium audits, and owning the resolution of escalated audit issues from vendors, insureds, brokers, and internal colleagues. The objectives of this role include: freeing up underwriter capacity by removing underwriting roles from premium audit decisions and activities as much as possible; ensuring that Argo receives the fullest extent of available audit premium across eligible lines of business; minimizing expenses related to the premium audit function; helping ensure that owed balance are paid on time.

Responsibilities

• Complete the build-out of the centralized premium audit function.
• Manage and continuously improve Argo's end-to-end premium audit process, including making supported recommendations for people, process, and technological improvements.
• Review and update premium audit selection rules based on internal and external governing guidelines and stakeholders.
• Oversee the vendors that perform premium audits on Argo's behalf and hold them accountable to service levels, quality, and overall spend.
• Identify key metrics for the Premium Audit function and deliver regular metric and status updates to key stakeholders.
• Ensure audit results are communicated to customers and partners in a professional, timely, and accurate manner.
• Handle audit dispute resolutions independently and in collaboration with the business and other support functions in a timely manner.
• Ensure that premium audits and related endorsements are produced, booked, and invoiced timely and accurately.
• Work with Accounts Receivable and Marketing to ensure timely collection of audit premiums.
• Provide feedback to business units on trends and training opportunities based on review of premium audit trends.
• Keep up with ISO and PAAS bulletins and other industry developments impacting premium audit.
• Maintain compliance of Argo's premium audit practices with state and other regulatory agencies and Argo underwriting guidelines.
• Provide input and recommendations on expanding premium audit into other business units and/or products.

Qualifications

• High school diploma or GED equivalent and related industry experience required. Bachelor's degree preferred.
• Completion of one or more of PAAS, ISO and/or NCCI professional development programs is preferred.
• 5 years (minimum) Premium Audit experience.
• Experience managing third party premium audit vendors.
• Deep knowledge of insurance premium audit best practices across Workers Comp, Auto, General Liability, Inland Marine, and Environmental.
• Deep knowledge of classification guidelines across Workers Comp, Auto, General Liability, Inland Marine, and Environmental.
• Strong working knowledge of accounting and financial documentation as relates to premium justification.
• Knowledge of third-party premium audit vendor market (e.g., vendors, reputation, quality, pricing).
• Strong attention to detail.
• Strong communication skills.
• Ability to work efficiently and effectively with little or no supervision.
• Highly collaborative.

Please Note

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

Benefits And Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.

Salary Range

The salary range provided reflects targeted hiring locations and will be commensurate with the candidate's experience, skills, and qualifications. Compensation may vary for candidates in other locations based on geographic differentials, cost of labor, and internal equity considerations.

• New York City, NY: $120,000 - 130,000
• Chicago, IL: $108,000 - $130,000
• Richmond: $100,000 - 130,000