Manager PMO and Demand Management, Technology & Digital, FT, 8:30A - 5P

Baptist Health; Coral Gables (FL); On-site; USD 148,000 - 192,000; Full time

Job summary

Baptist Health seeks a Manager of PMO Portfolio & Demand Management to lead portfolio governance, demand intake, and resource planning across technology teams. You will coordinate with architecture, finance, security and delivery to shape requests into executable projects and ensure clear ownership and outcomes.

The role emphasizes end-to-end governance, scenario planning, and executive reporting to optimize value and delivery speed across the organization.

Qualifications

• 10+ years of technology program or PMO experience.
• Bachelor’s degree in Engineering, Computer Science or related field.
• Experience architecting enterprise applications and databases.
• Strong communication and leadership skills.

Responsibilities

• Leads portfolio management and demand intake processes.
• Shapes requests into actionable proposals with scope and estimates.
• Coordinates with partners across architecture, finance, security and delivery.
• Manages end-to-end governance from intake to project conversion.
• Drives resource planning, capacity management and forecasting.
• Produces dashboards and executive reporting on portfolio health.

Skills

Portfolio management

Demand shaping

Resource planning

Governance

Leadership

Education

Bachelor's degree in Engineering, Computer Science or related field

Tools

ServiceNow SPM

Portfolio tools

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

Manager, PMO Portfolio & Demand Management

Leads portfolio management, demand intake and shaping, resource management deployment, and the continuous improvement of PMO processes and tools. Accountable for the overall governance process from initial intake through the final decision to approve, defer, decline, or convert a demand into a project, coordinating the teams responsible for individual assessments and approvals.

• Portfolio Management & Strategic Alignment
• Aligns the portfolio with organizational priorities, business outcomes, and available funding and resources.
• Maintains portfolio roadmaps and supports annual planning, investment prioritization, and executive portfolio reviews.
• Uses consistent evaluation criteria to assess business value, urgency, risk, dependencies, and readiness.
• Demand Intake & Shaping
• Leads a centralized demand intake process that provides a clear, consistent entry point for technology requests.
• Establishes standards for shaping requests into actionable proposals, including problem statements, expected outcomes, scope, initial estimates, risks, and resource needs.
• Coordinates with business partners, relationship managers, architecture, finance, security, and delivery teams to address gaps and prepare demands for decision-making.
• End-to-End Demand Governance
• Establishes and manages stages, gates, decision criteria, roles, and handoffs from intake through the final project conversion decision.
• Owns the overall governance process while partnering with teams accountable for individual assessments and approvals.
• Ensures required reviews and decisions are completed, documented, and escalated when needed.
• Maintains visibility into demand status, aging, barriers, and decision history, ensuring approved demands transition into delivery with clear ownership and sufficient information.
• Resource & Capacity Management
• Leads the deployment and adoption of a resource management framework across participating technology and delivery teams.
• Partners with resource leaders to establish capacity, allocation, effort estimation, and forecasting practices that account for project work and ongoing operational responsibilities.
• Provides visibility into demand versus capacity, resource constraints, and concurrent work to support realistic prioritization and commitments.
• Supports scenario planning to assess the impact of changing priorities, timing, and resource availability.
• ServiceNow SPM & Portfolio Tools
• Experience with ServiceNow Strategic Portfolio Management (SPM) or comparable enterprise portfolio management platforms.
• Provides business ownership and direction for portfolio tools, including enhancement priorities, requirements, and adoption.
• Partners with platform and technical teams to improve intake, demand workflows, resource planning, reporting, and governance capabilities.
• Establishes consistent tool usage, data quality standards, and training to support reliable portfolio decisions.
• Process Improvement, Automation & Change Leadership
• Continuously improves portfolio, demand, and resource management processes by simplifying workflows, removing waste, and addressing bottlenecks.
• Experience applying AI-enabled tools and intelligent workflows to automate multi-step PMO processes, coordinate activities across systems and teams, and reduce manual effort while maintaining appropriate governance and human oversight.
• Identifies and implements automation opportunities across intake, demand shaping, follow-ups, resource planning, reporting, and decision preparation.
• Leads change management through clear communication, stakeholder engagement, training, and measurable adoption and efficiency outcomes.
• Governance Metrics & Executive Reporting
• Establishes metrics for intake volume, demand aging, time to decision, throughput, capacity, resource allocation, and portfolio health.
• Produces clear dashboards and executive reporting that highlight priorities, constraints, risks, and decisions required.
• Ensures portfolio information is accurate, timely, and consistently maintained.
• Uses findings from portfolio reviews to drive corrective actions and measurable process improvements.
• People Leadership & Team Development
• Demonstrated ability to recruit, lead, develop, and manage a team, including performance management and accountability.
• Coaches team members in portfolio analysis, demand shaping, resource planning, governance, and stakeholder engagement.
• Builds a collaborative team culture with clear responsibilities, consistent standards, and continuous learning.
• Stakeholder Alignment, Risk & Dependencies
• Strong communication and interpersonal skills, with the ability to bridge business, technology, finance, and executive leadership.
• Facilitates prioritization discussions and communicates tradeoffs involving value, cost, timing, capacity, and risk.
• Identifies portfolio-level risks and cross-team dependencies, coordinates mitigation, and escalates issues requiring leadership decisions.
• Builds alignment across teams and drives follow-through on governance actions and decisions.
• Delivery Framework & PMO Expertise
• Strong understanding of portfolio and project management practices across Agile, waterfall, and hybrid delivery models.
• Working knowledge of iterative delivery, visual workflow management, and enterprise planning practices to support portfolio planning, demand flow, and governance across different delivery approaches.
• Partners with delivery leaders to ensure portfolio standards and governance support effective execution and measurable business outcomes.

Estimated salary range for this position is $147633.00 - $191922.90 / year depending on experience.

Qualifications

Degrees:

• Bachelors.

Additional Qualifications

• Bachelor‘s degree in Engineering, Computer Science or related field.
• 3 to 5 years of managerial and leadership experience.
• Experience architecting enterprise applications and databases that utilize load balancing, horizontal scalability, high availability, containers, and server‑less technologies.
• Demonstrated experience in the areas such as Cloud Native Design Patterns, Microservices and API Strategy.
• Experience in java, web application development and associated skills in a high‑stakes environment.
• Strong working knowledge of software development technologies, specifically high volume solutions.
• Experience with Smart / FHIR implementations.
• Experience developing fault tolerant distributed systems is highly desirable.
• Working knowledge of Agile Software Development mechanics.
• Background in Service Oriented Architecture, micro services architecture implementation, service versioning, and backward compatibility.
• Strong communication and interpersonal skills.
• Demonstrated ability to recruit and manage technical teams, including performance management.

Minimum Required Experience: 10 Years

EOE, including disability/vets