Manager, Physical Security (West Coast)

Collectors; Santa Ana (CA); Hybrid; USD 107,000 - 125,000; Full time

Benefits offered by this job

Health Insurance

401K Matching

Flexible Hours

Vacation & Holidays

Job summary

Collectors is seeking an experienced Security Manager to lead West Coast security operations across our California sites. The role covers a hybrid security workforce, budget oversight, KPI tracking, and strategic security initiatives that align with business growth.

You will partner with HR, Legal, Facilities, and Operations to implement robust security programs, manage incidents, and drive continuous improvement while maintaining the highest standards of safety and protection.

Qualifications

• 5+ years of corporate security management experience.
• Bachelor’s degree or equivalent work experience.
• Deep expertise in physical security disciplines: access control, CCTV, intrusion.

Responsibilities

• Lead West Coast Security Operations, overseeing hybrid team to ensure service delivery.
• Drive workforce planning: recruiting, onboarding, scheduling, performance, and development.
• Track KPIs, SLAs, and security metrics to drive improvement.
• Own regional security strategy and roadmaps aligned with business growth.
• Serve as escalation point for security concerns across West Coast sites.
• Develop and enforce security policies, procedures, and SOPs.

Skills

Corporate Security

Security leadership

Security operations

Incident investigations

Risk assessment

Policy development

Budget management

Cross-functional collaboration

Education

Bachelor's degree

Tools

Access control systems

CCTV/video management

Intrusion detection

Fire life-safety systems

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re looking for an experienced, forward-thinking Security Manager to lead our West Coast security operations.

What You’ll Do:

• Lead West Coast Security Operations, overseeing a hybrid security workforce consisting of both internal team members and contracted security providers to ensure consistent service delivery and performance.
• Drive workforce planning for West Coast security operations, including recruiting, onboarding, scheduling, performance appraisals, and career development for direct reports
• Track security KPIs, metrics and service level agreements (SLAs) to measure program effectiveness and drive continuous improvement
• Own regional security strategy strategy and roadmap, aligning security initiatives with business priorities and long-term growth
• Serve as a visible, respected leader who models the values of the Security organization and earns cross-departmental trust; act as the primary escalation point for security concerns across all West Coast sites
• Champion a team culture built on operational excellence, innovation, and mutual respect, ensuring every team member has the tools, training, and direction to succeed
• Identify gaps in current security posture and develop creative, scalable solutions that balance security rigor with operational efficiency and employee experience
• Lead the development and regular review of security policies, procedures, and standard operating procedures, ensuring they reflect current threats, regulatory requirements, and industry best practices
• Partner with the Technical Security team to assess and enhance surveillance infrastructure, access control systems, video monitoring, and alarm systems, driving improvements based on performance data and evolving risk
• Manage security budgets, headcount, and strategic projects to deliver programs on time and within budget, optimizing resources through data-driven decision-making.
• Respond to emergencies and critical security events as needed, including outside standard business hours
• Act as the senior security liaison between the Security organization and all business units, proactively informing leadership of security risks, incidents, and program status in real time
• Collaborate with HR, Legal, Facilities, and Operations to ensure security programs align with organizational priorities and compliance requirements
• Develop and deliver clear, executive-level communications, reports, and briefings that translate security data into actionable business insights

Who You Are:

• 5+ years of Corporate Security management experience, at least 10 years in the Security field in total.
• Bachelor’s degree in related field or equivalent work experience
• Deep expertise in physical security disciplines: access control systems, CCTV and video management, intrusion detection, guest management, key control, and fire life-safety systems
• Proven track record of developing and implementing security policies, procedures, and training programs that meet or exceed industry standards
• Hands-on experience leading incident investigations, conducting security assessments, and managing complex security projects from concept through execution
• Strong command of security risk assessment methodologies and the ability to translate risk into practical, cost-effective mitigation strategies
• Influential, inspirational leader who can drive change, build consensus, and motivate teams through ambiguity and organizational growth
• Strategic thinker with the discipline to execute operationally; equally comfortable presenting to the C-suite and working alongside frontline security staff
• Data-driven decision-maker who uses metrics, audits, and threat intelligence to guide program development and continuous improvement
• Superior organizational and project management skills; demonstrated ability to manage competing priorities across multiple sites without losing attention to detail
• Outstanding verbal and written communication skills, including the ability to translate complex security concepts for non-security audiences
• Additional certifications preferred: ASIS Certified Protection Professional (CPP) or Physical Security Professional (PSP).
• Experience preferred: Travel Safety, Crisis Management, Executive Protection and Business Continuity

Physical Requirements:

• Bending and Twisting: Bending neck/waist, twisting neck/waist, and squatting.
• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
• Exposure to Machinery: Exposure to machinery noise, which may include noise from forklifts, injection presses, or other machinery.
• Hand Use: Power gripping when using low-precision, high-impact hand tools that require significant force, such as hammer drills and torque wrenches.
• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
• Lifting and Carrying: Ability to lift, carry, and move materials up to 75+ pounds, with employee help or with proper equipment.
• Sitting or Standing: Ability to sit or stand for extended periods of time.
• Temperature and Humidity: Occasional exposure to warehouse environments without heating or cooling with fluctuations in temperatures and humidity.
• Walking: Ability to walk for long periods.

Salary Range:

The salary range for this position is $107,000 - $125,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States. Collectors uses e-Verify to validate your ability to work legally in the United States. U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here. Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.