Manager Pharmacy & Retail Ops Projects

Walgreens; Deerfield (IL); On-site; USD 100,000 - 175,000; Full time

Job summary

Walgreens seeks a Manager for Pharmacy Administration & Services to lead day-to-day operations of pharmacy programs, including billing, credentialing, Medicare compliance, immunizations, MTM, testing, and new service development. You will drive efficiency, ensure compliance, and support high-quality patient care through team leadership.

You will supervise administration staff, manage budgets, and report program status to senior leadership, while traveling up to 10% as needed. A PharmD/B.S.

Qualifications

• Experience in pharmacy operations and administration.
• Ability to lead programs and collaborate with cross-functional teams.
• Knowledge of pharmacy regulations and compliance requirements.
• Strong organizational and time management skills; multi-project handling.

Responsibilities

• Oversee pharmacy administration and services programs ensuring compliant execution.
• Lead a team responsible for billing, credentialing, service delivery, and compliance support.
• Collaborate with cross-functional partners to implement pharmacy initiatives.
• Monitor performance metrics and use data insights for improvements.
• Support change management for new processes and systems.

Skills

Pharmacy operations

Leadership

Regulatory compliance

Cross-functional collaboration

Project management

Education

Pharmacy degree (B.S. or PharmD)

Healthcare admin/BA/MA (preferred)

Tools

Job description

Job Summary

As Manager, Pharmacy Administration & Services, you will lead the day-to-day operations and execution of pharmacy programs and initiatives within the organization. Reporting to senior leadership, you will manage key pharmacy areas such as third-party billing, pharmacy credentialing, Medicare compliance, pharmacy services (immunizations, adherence, MTM, testing, and new service development such as pharmacist prescriptive authority), and/or core pharmacy enablement. You will focus on driving operational efficiency, ensuring regulatory compliance, and supporting the delivery of high-quality patient care through effective program management and team leadership.

Job Responsibilities

• Manage and oversee pharmacy administration and/or services support programs, ensuring consistent and compliant execution of workflows and policies.
• Lead a team responsible for pharmacy billing, credentialing, service delivery, core pharmacy and compliance support.
• Collaborate with cross-functional partners to implement pharmacy initiatives that align with organizational goals.
• Monitor operational performance metrics and use data insights to recommend and implement improvements.
• Support change management efforts to facilitate adoption of new processes and systems.
• Ensure compliance with federal, state, and local pharmacy regulations, as well as internal policies.
• Provide coaching, guidance, and development opportunities for team members.
• Assist in budget management and resource planning within assigned pharmacy programs.
• Communicate program status, challenges, and successes to senior leadership and stakeholders.
• Supervise pharmacy administration staff, including hiring, performance management, and professional development.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Minimum of 2 years of experience in pharmacy operations, administration, or related healthcare functions.
• Experience managing pharmacy programs and collaborating with cross-functional teams and external partners.
• Knowledge of pharmacy regulations and compliance requirements.
• Strong organizational and time management skills, with the ability to manage multiple projects simultaneously.
• Effective communication skills, capable of presenting information clearly to diverse audiences.
• Willingness to travel up to 10% for business purposes.
• At least 1 year of direct leadership, indirect leadership and/or cross-functional team leadership.
• Willing to travel up to/at least 10% of the time for business purposes (within state and out of state)

Preferred Qualifications

• Pharmacy degree (B.S. or PharmD).
• Bachelor’s or Master’s degree in Healthcare Administration, Business, or related field.
• Experience leading small teams or project groups in pharmacy or healthcare settings.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word) and data analytics tools.

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range

$100000 - $$175,000.00 / Salaried