Manager, Pharmacy Operations & Services Enablement

Walgreens; Deerfield (IL); On-site; USD 100,000 - 175,000; Full time

Job summary

Walgreens Co. in the United States is seeking a Manager, Pharmacy Administration & Services to lead day-to-day operations and execution of pharmacy programs, including immunizations, adherence, MTM, testing, and new services such as pharmacist prescriptive authority, while supporting Medicare compliance.

Reporting to senior leadership, you will drive operational efficiency, ensure regulatory compliance, and deliver high-quality patient care through program management and team leadership.

Qualifications

• Minimum 2 years in pharmacy operations or related healthcare functions.
• Experience managing pharmacy programs and collaborating with cross-functional teams and external partners.
• Knowledge of pharmacy regulations and compliance requirements.
• Strong organizational and time management skills.
• Willingness to travel up to 10% for business purposes.
• At least 1 year of direct leadership, indirect leadership and/or cross-functional team leadership.

Responsibilities

• Manage and oversee pharmacy administration and/or services support programs, ensuring compliant workflows and policies.
• Lead a team responsible for pharmacy billing, credentialing, service delivery, core pharmacy and compliance support.
• Collaborate with cross-functional partners to implement pharmacy initiatives that align with organizational goals.
• Monitor operational performance metrics and use data insights to improve.
• Support change management to facilitate adoption of new processes and systems.
• Ensure compliance with regulations and internal policies.
• Provide coaching, guidance, and development opportunities for team members.
• Assist in budget management and resource planning.
• Communicate program status to senior leadership and stakeholders.
• Supervise pharmacy administration staff, including hiring and performance management.

Skills

Pharmacy operations

Project leadership

Cross-functional collaboration

Regulatory compliance

Data analysis

Communication skills

Time management

Education

Pharmacy degree (B.S. or PharmD)

Healthcare Administration/Business degree

Tools

MS Office

Data analytics tools

Job description

Job Summary:

As Manager, Pharmacy Administration & Services, you will lead the day-to-day operations and execution of pharmacy programs and initiatives within the organization. Reporting to senior leadership, you will manage pharmacy services (immunizations, adherence, MTM, testing, and new service development such as pharmacist prescriptive authority) , and/or core pharmacy enablement, and key pharmacy areas such as third-party billing & pharmacy credentialing, as well as Medicare compliance. You will focus on driving operational efficiency, ensuring regulatory compliance, and supporting the delivery of high-quality patient care through effective program management and team leadership.

Job Responsibilities:

• Manage and oversee pharmacy administration and/or services support programs, ensuring consistent and compliant execution of workflows and policies.
• Lead a team responsible for pharmacy billing, credentialing, service delivery, core pharmacy and compliance support.
• Collaborate with cross-functional partners to implement pharmacy initiatives that align with organizational goals.
• Monitor operational performance metrics and use data insights to recommend and implement improvements.
• Support change management efforts to facilitate adoption of new processes and systems.
• Ensure compliance with federal, state, and local pharmacy regulations, as well as internal policies.
• Provide coaching, guidance, and development opportunities for team members.
• Assist in budget management and resource planning within assigned pharmacy programs.
• Communicate program status, challenges, and successes to senior leadership and stakeholders.
• Supervise pharmacy administration staff, including hiring, performance management, and professional development.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Minimum of 2 years of experience in pharmacy operations, administration, or related healthcare functions.
• Experience managing pharmacy programs and collaborating with cross-functional teams and external partners.
• Knowledge of pharmacy regulations and compliance requirements.
• Strong organizational and time management skills, with the ability to manage multiple projects simultaneously.
• Effective communication skills, capable of presenting information clearly to diverse audiences.
• Willingness to travel up to 10% for business purposes.
• At least 1 year of direct leadership, indirect leadership and/or cross-functional team leadership.
• Willing to travel up to/at least 10% of the time for business purposes (within state and out of state)

Preferred Qualifications

• Pharmacy degree (B.S. or PharmD).
• Bachelor's or Master's degree in Healthcare Administration, Business, or related field.
• Experience leading small teams or project groups in pharmacy or healthcare settings.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word) and data analytics tools.

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

Salary Range: $100000 - $175000 / Salaried