Manager, Performance & Insights - The Orchard

Theorchard; New York (NY); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & Disability Coverage

401(k) + Employer Matching

Job summary

The Orchard is seeking a highly analytical Manager to drive performance reporting and insights across Digital Operations, Rights Management, and Content Integrity in a NY office. You will develop standardized KPI/SLA reporting, deliver recurring and ad hoc analyses, and translate data into actionable leadership insights.

You will build dashboards, validate data quality, and collaborate with team leads to ensure timely, scalable reporting that informs strategic decisions in a fast-paced music

Qualifications

• 3+ years of experience in performance analytics, business operations, or data‑driven operational roles.
• Strong understanding of KPI development, SLA tracking, and performance reporting.
• Advanced proficiency in Excel and data visualization tools (e.g. Looker, Sigma); strong SQL proficiency required for data extraction and analysis.
• Proven ability to synthesize complex data into clear, actionable insights for non‑technical stakeholders.
• Strong communication skills with the ability to present findings in a clear and structured way.
• High attention to detail with a commitment to data accuracy and integrity.
• Experience working cross‑functionally and supporting multiple stakeholder groups.
• Ability to manage multiple priorities in a structured, proactive manner within a fast‑paced environment.
• Knowledge of music metadata, digital distribution, or DSP ecosystems is preferred.

Responsibilities

• Lead the execution of performance reporting across Digital Operations, Rights Management, and Content Integrity, ensuring accuracy, consistency, and scalability.
• Develop and manage standardized KPI and SLA reporting, providing consistent visibility into operational performance and client support metrics.
• Manage recurring performance reporting and review cadence (weekly/monthly reviews), enabling cross-team visibility, alignment, and accountability.
• Aggregate and analyze data across teams to create a unified view of operational health, identifying key trends, risks, and anomalies.
• Translate data into clear, actionable insights for leadership and stakeholders, highlighting key drivers and areas requiring attention.
• Partner with team leads to contextualize performance trends and support follow‑up tracking on key issues.
• Deliver both standardized and ad hoc reporting, balancing structured performance reporting with responsive analytical support to meet evolving business needs.
• Build and maintain dashboards and data visualizations (e.g. Looker, Sigma) to enable effective self‑service where appropriate.
• Ensure data integrity, consistency, and reliability through ongoing validation and quality checks.
• Maintain documentation of KPIs, definitions, and reporting processes to reinforce standardization across teams.

Skills

KPI development

SLA tracking

Performance reporting

SQL proficiency

Data visualization

Cross-functional

Communication

Attention to detail

Tools

Looker

Sigma

Job description

About The Orchard

The Orchard is a leading global music distributor and Artist & Label services company operating in 50+ markets worldwide. The Orchard empowers creators and businesses to grow and adapt in the dynamic global music industry. We specialize in being artist focused, blending industry expertise and technology, leveraging data to drive success, and providing streamlined digital and physical distribution solutions. The Orchard’s comprehensive artist & label services offerings include marketing, sync licensing, premium video services, transparent data analysis, advertising, rights management, radio promotion, D2C, and more.

The Orchard focuses on providing a comfortable, social, and engaging environment to encourage productivity and creativity.

We are seeking a highly analytical and detail-oriented Manager to support performance reporting and insights across Digital Operations, Rights Management, and Content Integrity. This role will be responsible for executing a consistent KPI and SLA reporting framework, delivering clear and actionable insights, and supporting both structured reporting and ongoing analytical needs across the organization.

The ideal candidate combines strong technical skills with operational judgment, and is comfortable balancing recurring reporting, dashboard development, and ad hoc analysis to support business decision-making.

What You'll Do

• Office- first role, in office 4 days a week.
• Lead the execution of performance reporting across Digital Operations, Rights Management, and Content Integrity, ensuring accuracy, consistency, and scalability.
• Develop and manage standardized KPI and SLA reporting, providing consistent visibility into operational performance and client support metrics.
• Manage recurring performance reporting and review cadence (weekly/monthly reviews), enabling cross-team visibility, alignment, and accountability.
• Aggregate and analyze data across teams to create a unified view of operational health, identifying key trends, risks, and anomalies.
• Translate data into clear, actionable insights for leadership and stakeholders, highlighting key drivers and areas requiring attention.
• Partner with team leads to contextualize performance trends and support follow‑up tracking on key issues.
• Deliver both standardized and ad hoc reporting, balancing structured performance reporting with responsive analytical support to meet evolving business needs.
• Build and maintain dashboards and data visualizations (e.g. Looker, Sigma) to enable effective self‑service where appropriate.
• Ensure data integrity, consistency, and reliability through ongoing validation and quality checks.
• Maintain documentation of KPIs, definitions, and reporting processes to reinforce standardization across teams.

Who You Are

• 3+ years of experience in performance analytics, business operations, or data‑driven operational roles.
• Strong understanding of KPI development, SLA tracking, and performance reporting.
• Advanced proficiency in Excel and data visualization tools (e.g. Looker, Sigma); strong SQL proficiency required for data extraction and analysis.
• Proven ability to synthesize complex data into clear, actionable insights for non‑technical stakeholders.
• Strong communication skills with the ability to present findings in a clear and structured way.
• High attention to detail with a commitment to data accuracy and integrity.
• Experience working cross‑functionally and supporting multiple stakeholder groups.
• Ability to manage multiple priorities in a structured, proactive manner within a fast‑paced environment.
• Knowledge of music metadata, digital distribution, or DSP ecosystems is preferred.
• Proficiency in Google, Apple, and Microsoft applications.

Bonus Points

• Experience supporting operational reporting in a centralized or multi‑team environment.
• Experience working with a record label, distributor, and/or digital service content management systems (e.g. iTunes Connect, YouTube CMS, Spotify for Music Providers).
• Background in establishing reporting cadences or operating rhythms within global teams.
• Fluency in a second language.

What We Give You

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day.
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best.
• Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA), a group created by our employees tasked with developing and implementing innovative solutions to advance a globally‑shared goal of ensuring fair and inclusive spaces for all.
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401(k) + employer matching.
• Voluntary benefits like company‑paid identity theft protection and resources for pets, mental health and meditation resources, industry‑leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back‑up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans.
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next.
• Time off for a winter recess.

The Orchard is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

Salary range: $85,000 – $90,000 USD (New York)