Manager Performance Hub - Medicaid

BCBSM, Inc.; United States; Hybrid; USD 117,800 - 200,200; Full time

Job summary

Blue Cross and Blue Shield of Minnesota seeks a senior Medicaid operations professional to lead end-to-end procurement, contracting, and performance across Medicaid accounts. The role ensures contract readiness, data integrity, and timely attestations while partnering with Compliance to meet regulatory requirements.

Hybrid role with a focus on cross-functional coordination, risk management, and enterprise education on Medicaid programs and contract obligations.

Qualifications

• 5+ years of progressive Medicaid experience, with 1+ staff, team lead or project lead experience.
• Bachelor’s degree; in lieu of a degree, an additional two years of relevant experience beyond the qualifications listed above may be accepted.
• Masters degree in related field (preferred).
• Knowledge of government healthcare programs, regulations, and compliance requirements.
• Knowledge of health plan operations, products, and business practices.
• Ability to communicate expectations and priorities clearly to team members, actively listen to resolve issues and remove barriers, and drive alignment across teams and stakeholders.
• Ability to analyze department challenges, guide team decision-making, and collaborate across teams to drive resolution and next steps.
• Ability to effectively organize team work, balance priorities across projects, and manage time and resources to ensure timely delivery and coordination.

Responsibilities

• Direct end-to-end Medicaid procurement and contracting activities, including RFP strategy and execution, contract negotiations, implementation planning, and contract modifications.
• Provides operational and administrative support to Medicaid accounts throughout the contract lifecycle, ensuring accuracy and timeliness.
• Ensure ongoing contract readiness and accountability by maintaining required documentation, overseeing contract data integrity, and leading annual contract obligation attestations.

Skills

Medicaid experience

Team lead

Contract management

Regulatory knowledge

Communication

Education

Bachelor’s degree

Masters degree

Job description

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

Impact You’ll Have

This role serves as an operational anchor for the Medicaid organization, accountable for driving predictable execution, performance visibility, and delivery on contractual commitments. The role supports deliberate planning, year-over-year performance expectations, and ownership of RFP and pursuit cycle readiness and execution. This position ensures enterprise understanding of contract requirements, operational readiness, and implementation accountability, and partners with Compliance to maintain regulatory alignment. This role is accountable for operational accuracy, proactive risk identification, and outcomes supporting Medicaid P&L performance.

What You’ll Do

• Direct end-to-end Medicaid procurement and contracting activities, including RFP strategy and execution, contract negotiations, implementation planning, and contract modifications.
• Provides operational and administrative support to Medicaid accounts throughout the contract lifecycle, ensuring accuracy and timeliness.
• Ensure ongoing contract readiness and accountability by maintaining required documentation, overseeing contract data integrity, and leading annual contract obligation attestations.

How You’ll Do It

• Overseeing team workload and delivery to ensure objectives supporting Medicaid P&L performance are met.
• Facilitating coordination across internal and external stakeholders to support Medicaid account execution.
• Partnering with Government Liaison and Medicaid Program Health teams to identify risks, resolve issues, and leverage data insights to inform proactive decision‑making.
• Contributing to Medicaid and enterprise education efforts to ensure understanding of Medicaid programs and contract requirements.
• Accountable for the full associate lifecycle, including workforce decisions, performance and talent management, employee relations, policy compliance, and cost control.
• Performs additional responsibilities consistent with the scope and level of the role, as assigned.

Required Skills & Experience

• 5+ years of progressive Medicaid experience, with 1+ staff, team lead or project lead experience.
• Bachelor’s degree; in lieu of a degree, an additional two years of relevant experience beyond the qualifications listed above may be accepted.

Preferred Skills & Experience

• Masters degree in related field.
• Knowledge of government healthcare programs, regulations, and compliance requirements.
• Knowledge of health plan operations, products, and business practices.
• Experience improving processes, workflows, or operational performance.
• Ability to communicate expectations and priorities clearly to team members, actively listen to resolve issues and remove barriers, and drive alignment across teams and stakeholders.
• Ability to analyze department challenges, guide team decision-making, and collaborate across teams to drive resolution and next steps.
• Ability to effectively organize team work, balance priorities across projects, and manage time and resources to ensure timely delivery and coordination.

Role Designation

Hybrid Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite. Anchored in Connection Our hybrid approach is designed to balance flexibility with meaningful in‑person connection and collaboration. We come together in the office two days each week – most teams designate at least one anchor day to ensure team interaction. These in‑person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.

Compensation and Benefits

$117,800.00 – $159,000.00 – $200,200.00 Annual Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package which may include: Medical, dental, and vision insurance; Life insurance; 401k; Paid Time Off (PTO); Volunteer Paid Time Off (VPTO); And more.

Equal Employment Opportunity Statement

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an affirmative action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic. Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: [e-mail]. Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

Physical requirements.

Chartered in 1933 as Minnesota’s first health plan, this company is one of the most recognized and trusted healthcare brands in the world. It has more members, the largest network of doctors, and more products and services than any other health plan in Minnesota.

Headquartered in Eagan, Minnesota.