Manager, People Operations

The Landline Company; Boston (MA); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Flight benefits through airline 伙伴

Company-paid life insurance

Job summary

The Landline Company is seeking a Manager, People Operations to guide HR across the U.S. and Canada. You will handle employee relations, investigations, promotions, leaves, and compliance while keeping payroll, benefits, and records accurate.

This is an individual contributor role with leadership responsibilities to support our People strategy. You’ll work closely with senior leadership to flag risks, partner with station managers on performance, manage separations, and administer leaves; remote

Qualifications

• 7+ years in HR/People Operations with 3+ years in employee relations, investigations and compliance.
• Experience managing a high-volume frontline workforce with multiple locations.
• Strong knowledge of US employment law; CNESST knowledge is a plus.
• Experience conducting workplace investigations and difficult conversations.
• Experience with ADP WorkforceNow, Adobe, Microsoft, Slack and Zendesk is a plus.

Responsibilities

• Handle employee relations, investigations, promotions, actions, and separations.
• Ensure payroll, benefits and records are accurate and up to date.
• Lead market launches, leaves, and legal compliance across the US and Canada.
• Manage performance issues, promotions, corrective actions and turnover.
• Oversee leaves (FMLA), workers’ compensation, unemployment responses.
• Administer I-9s, child support, wage garnishments; resolve ADP issues.

Skills

Employee relations

Investigations

Compliance

People management

HRIS

Education

HR certification (PHR/SPHR or SHRM-CP/SCP)

Tools

ADP WorkforceNow

Adobe

Microsoft Office

Slack

Zendesk

Job description

TheLandlineCompany(landlineco.com)is revolutionizing air travel by bridging the gap between regional communities and major airline hubs. We partner with top airlines like American, Air Canada, Delta, and Jet Blue to offer innovative multimodal connections across North America. We’ve launched a first of its kind remote terminal checkpoint to expand the reach of major metro airports into local neighborhood checkpoints. Our luxury motorcoaches replace short flights with a faster, more sustainable alternative—reducing costs, addressing pilot shortages, and enhancing passenger journeys.

Job Type: Full-time, Exempt

The Role:

We are looking for a Manager, People Operations to be a driver of our People Operations function across the U.S. and Canada. Reporting to the Director of People Operations, you’ll personally handle employee relations, investigations, promotions, corrective actions, new market launches, separations, leaves, and legal compliance, while keeping payroll, benefits, and employee records accurate and up to date. This is an individual contributor and people leader who loves being close to the work, takes pride in getting the details right, and wants to help bring our People strategy to life.

What You’ll Do:

• Work closely with the Director and SVP of People to carry out company priorities, flag trends and risks, and recommend improvements to policies and processes based on what you see day to day.
• Serve as a key point of contact for employee relations matters, handling concerns and conducting thorough, impartial workplace investigations from intake through resolution, and escalating complex matters to the Director as needed.
• Partner with front line station leadership and business support team managers on performance issues, promotions, corrective action, and performance management.
• Manage the full separation process from termination conversations, severance memos (preparation, distribution, and filing), and system updates.
• Administer leaves of absence and FMLA, and manage workers’ compensation claims in the U.S. and Canada.
• Handle day-to-day compliance work, including I-9s, responding to unemployment claims and letters, and processing child support and wage garnishment orders using tools like ADP SmartCompliance and E-Verify.
• Function as an owner of our HRIS ADP WorkforceNow and process pay adjustments (pay differentials, bonuses, missing hours, pto, etc.) and troubleshoot ADP issues alongside our ADP & Payroll Administrator.
• Process system and benefit enrollments, edits, and terminations, answer employee benefits questions.
• Prepare internal promotions, employment verifications, transfers, and cover employee onboarding as our backup.
• Maintain accurate, confidential employee records, including saving signed Adobe documents and thoroughly documenting employee relations events and actions in employee files.
• Support employee engagement initiatives remotely and in person and help carry out programs that strengthen culture and retention across a distributed workforce based in ON, QC, CA, IL, IN, MA, CO, PA, NJ, DE, NY, and more.
• Serve as a system administrator for People Operations requests and manage employee programs such as uniforms, training, travel, etc.
• Manage and develop our People Operations Coordinator associate.
• Support existing safety plans for our stations and teams in partnership with Operations.

What We’re Looking For:

• 7+ years of progressive experience in human resources or people operations, including at least 3 years focused on employee relations, investigations, and compliance in a frontline non-exempt environment
• Experience in people management with a hands-on, execution-focused approach and the organization to manage a high volume of work and competing deadlines
• Strong working knowledge of U.S. employment law (FMLA, I-9, workers’ compensation, unemployment); experience with Canadian and Québec requirements (including CNESST) strongly preferred
• Proven experience conducting workplace investigations and leading difficult conversations, including corrective actions, terminations, and layoffs
• Preferred experience with ADP WorkforceNow, Adobe, Microsoft, Slack, and Zendesk
• Excellent judgment and discretion when handling sensitive and confidential matters
• Experience supporting a multi-state or multi-country hourly/frontline workforce, ideally in transportation, aviation, or hospitality
• French language proficiency and PHR/SPHR or SHRM-CP/SCP certification a plus
• 401(k) plan
• Paid time off
• Flight benefits through our airline partners
• Company-paid life insurance

Location:

Remote, with up to 30% travel to station locations in the USA / Canada with a preference for candidates based in San Francisco, CA, Boston, MA, Philadelphia, PA, Chicago, IL, NYC, NY, Denver, CO, South Bend, IN.

Schedule:

Standard business hours local time Monday – Friday

The Landline Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.