Manager, People Center

Women of the Vine & Spirits; Dallas (TX); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Top Shelf Benefits

Medical and prescription coverage

Dental and vision plans

Flexible Spending Accounts

Disability coverage

Life insurance

401(k) plan

Tuition assistance

Wellness program

Parental leave

Vacation accrual

Paid sick leave

Job summary

Southern Glazer's Wine & Spirits in Dallas, TX is seeking a People Services Manager to lead the People Center and deliver exceptional employee support across the organization. This role provides strategic and operational leadership for employee services, ensuring efficient, consistent, and employee-focused support through the effective use of people, processes, knowledge, and technology.

The successful candidate will drive continuous improvement, workforce planning, and digital enablement to

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum 3 years of experience managing and developing a team in a customer service or HR operations environment.
• Advanced HR generalist knowledge across the employee lifecycle.
• Experience with case management and service-excellence focused operations.

Responsibilities

• Lead the People Center by establishing priorities, goals, performance standards, and service strategies aligned with organizational objectives
• Coach, develop, and engage a high-performing team while fostering a culture of accountability, collaboration, continuous learning, and employee advocacy
• Align staffing, resources, and capabilities to meet evolving business and employee needs
• Build strong partnerships with HR, business leaders, and key stakeholders to strengthen service delivery and employee support
• Design, manage, and continuously improve the end-to-end employee support experience
• Ensure accurate, consistent, timely, and employee-centered service delivery across all support channels
• Analyze employee feedback, service metrics, case trends, and root causes to identify opportunities to improve efficiency, effectiveness, and the employee experience
• Drive adoption of self-service capabilities and ensure the quality, accessibility, and maintenance of knowledge resources
• Simplify, standardize, automate, and optimize processes and workflows to improve operational efficiency and scalability
• Oversee the effective utilization of service technologies, including case management systems, telephony, virtual assistants, analytics, workflow tools, and system integrations
• Monitor operational performance and implement improvements to enhance productivity, service quality, and employee satisfaction
• Promote awareness and utilization of People Center services across the organization
• Identify and implement innovative solutions that increase the value, effectiveness, and reach of People Services
• Perform other job-related duties as assigned

Skills

Customer service

Team management

HR operations

Process improvement

Resource planning

Education

Bachelor's degree or equivalent experience

Tools

Case management systems

Analytics tools

Job description

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Company

Southern Glazer's Wine & Spirits

Location

Dallas, TX

Other

HR/Admin

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Southern Glazer's is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer's, you would be part of a team that values excellence, innovation, and community. This is more than just a job - it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Overview

The People Services Manager leads the People Center team and is responsible for delivering an exceptional employee support experience across the organization. This role provides strategic and operational leadership for employee services, ensuring efficient, consistent, and employee-focused support through the effective use of people, processes, knowledge, and technology. The People Services Manager drives continuous improvement, service excellence, workforce planning, and digital enablement to enhance service quality, scalability, and organizational value.

Primary Responsibilities

• Lead the People Center by establishing priorities, goals, performance standards, and service strategies aligned with organizational objectives
• Coach, develop, and engage a high-performing team while fostering a culture of accountability, collaboration, continuous learning, and employee advocacy
• Align staffing, resources, and capabilities to meet evolving business and employee needs
• Build strong partnerships with HR, business leaders, and key stakeholders to strengthen service delivery and employee support
• Design, manage, and continuously improve the end-to-end employee support experience
• Ensure accurate, consistent, timely, and employee-centered service delivery across all support channels
• Analyze employee feedback, service metrics, case trends, and root causes to identify opportunities to improve efficiency, effectiveness, and the employee experience
• Drive adoption of self-service capabilities and ensure the quality, accessibility, and maintenance of knowledge resources
• Simplify, standardize, automate, and optimize processes and workflows to improve operational efficiency and scalability
• Oversee the effective utilization of service technologies, including case management systems, telephony, virtual assistants, analytics, workflow tools, and system integrations
• Monitor operational performance and implement improvements to enhance productivity, service quality, and employee satisfaction
• Promote awareness and utilization of People Center services across the organization
• Identify and implement innovative solutions that increase the value, effectiveness, and reach of People Services
• Perform other job-related duties as assigned

Minimum Qualifications

• Bachelor's degree plus 5 years of experience; or an equivalent combination of education and experience
• Minimum 3 years of experience managing and developing a team in a customer service, HR operations, shared services, or employee support environment
• Advanced HR generalist knowledge across the employee lifecycle and core HR disciplines
• Demonstrated expertise in customer service operations, employee support, case management, and service excellence
• Strong understanding of operating models, resource planning, process improvement, and organizational priorities
• Ability to build business cases, assess costs, allocate resources, and apply financial insights to decision-making
• Technical aptitude to administer, support, and optimize technology solutions
• Experience leveraging technology solutions to support, optimize, and enhance service delivery

Physical Demands

• Physical demands for a considerable amount of time include sitting and typing/keyboarding using a computer (keyboard, mouse, and monitor).
• Occasional to rare walking, bending, reaching, standing, and stooping, including periodic site/shop visits.
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20 lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affiantive Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at [e-mail]