Manager Patient Transport

AdventHealth; Ocala (FL); On-site; USD 55,000 - 103,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO Day One

403(b)

Parental Leave

Career Development

Job summary

AdventHealth in Ocala, FL is seeking a Transportation Supervisor to coordinate all programs within the transportation department, manage staff, and ensure regulatory compliance of the program. You will monitor effectiveness, respond to incidents, and promote courteous, patient-centered service.

The role emphasizes leadership, cross-department collaboration, and the use of technology to improve dispatch and reporting, with a focus on quality, safety, and cost efficiency in daily operations.

Qualifications

• 3+ years in a lead/supervisory role with customer service experience.
• Basic Life Support (BLS) certification required.

Responsibilities

• Coordinate transportation programs and manage staff in the area.
• Ensure regulatory compliance of the transportation program.
• Monitor program effectiveness and identify improvements.

Skills

Customer service

English communication

Patient transport knowledge

Computer basics

Leadership

Teamwork

Confidentiality

Vendor management

Financial performance awareness

Reporting skills

Education

Bachelor's degree

Field of study: Business / Public Administration / Information Systems

Tools

Microsoft Office

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

1500 SW 1ST AVE

City:

OCALA

State:

Florida

Postal Code:

34471

Job Description:

Coordinates all programs related to the transportation department. Manages employees and staff in the defined area appropriately. Understands and implements the regulatory requirements of the transportation program. Monitors the effectiveness of programs deployed. Researches the viability of new technology for Patient Transport. Takes charge and responds appropriately to unexpected situations, using correct tone of voice, stance, and non-defensive/offensive language. Maintains positive relationships by appropriately communicating information, evident by no more than one complaint in six months intra-departmentally. Promotes and contributes positively to inter-departmental relationships with no more than two complaints in a six-month period. Regularly meets with customers about customer service, such as through surveys. Articulates and shares comprehensive knowledge of general and specialized Transportation/Dispatch Services practices. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Ability to understand customers’ needs and respond to them in a pro-active, courteous, professional, and efficient manner [Required]
• Ability to read, write, and speak appropriately in English using good diction, and ability to respond to people’s needs in a pleasant and courteous way as perceived by the customer [Required]
• Knowledge of the patient transport and dispatch services processes [Required]
• Knowledge of computerized configurations necessary for a stable working environment [Required]
• Ability to data input information in a timely manner [Preferred]
• Leadership skills, accepts responsibility, exercises authority and functions independently using effective written and verbal communications [Preferred]
• Ability to work well with others, using tact and diplomacy [Preferred]
• Accepts direction and responds to ever changing matrix of hospital needs [Preferred]
• Discretion when discussing confidential employee related issues [Preferred]
• Ability to set proprieties for the numerous Transportation and Dispatch Services activities of all patients, from infant to geriatric age [Preferred]
• Maintains the confidentiality of patient and departmental information with no infractions [Preferred]
• Familiarity with the Microsoft office programs (Excel, Word, etc.) [Preferred]
• Ability to manage relationships with vendors and contracts [Preferred]
• Ability to develop strategies to improve the department’s financial performance (i.e. cost, productivity, etc.) [Preferred]
• Knowledge of generating and manipulating Transportation related reports for tracking software [Preferred]

Education:

• Bachelor's [Preferred]

Field of Study:

• in Business, Public Administration, Information Systems, with current experience in medical field

Work Experience:

• 3+ years of experience in a lead, leadership, supervisor or related role with customer service experience; preferably in a hospital setting [Required]

Additional Information:

• N/A

Licenses and Certifications:

• Basic Life Support - CPR Cert (BLS) [Required]

Physical Requirements:

Physical Requirements - (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/mte9kpcf

Pay Range:

$55,224.00 - $102,731.20

Background Screening Requirement (Florida Law)

Certain positions are subject Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.