Manager, Patient Services Analytics

Beghou; Boston (MA); Hybrid; USD 150,000 - 240,000; Full time

Benefits offered by this job

Health & Wellness benefits

Flexible hybrid work policy

401(k) with employer match

Professional development & tuition aid

Job summary

Beghou is seeking a data-driven Manager, Patient Services Analytics to optimize patient support programs across hub services, copay and claims analytics. Lead analytics initiatives and partner with patient services, market access, and commercial teams to drive improved access and adherence.

You will design advanced analytics, develop dashboards, and engage with cross-functional teams to shape go-to-market strategies while ensuring data quality and governance across sources.

Qualifications

• 7+ years in life sciences management consulting with claims data analytics
• Experience leading projects that improve customer engagement or commercial processes
• Expertise in pharma/biotech commercial functions and product lifecycle
• Strong understanding of hub operations, specialty pharmacy, copay programs and payer access dynamics
• Experience with patient-level claims, hub and specialty pharmacy data
• Proficient with SQL, Excel, Tableau, Power BI or similar tools
• Strong analytical, communication, and stakeholder management skills
• MBA/MPH/MS is a plus

Responsibilities

• Design and execute advanced analytics to address patient-centric business needs using descriptive/inferential stats, ML, NLP
• Manage analytics and reporting for patient support programs including hub services and copay assistance
• Partner with hub vendors and specialty pharmacies to monitor program performance and improve patient access
• Analyze patient-level data to identify trends, barriers and opportunities
• Develop dashboards and KPI reporting for commercial and market access leadership
• Collaborate with cross-functional teams to shape go-to-market strategies using analytics and segmentation
• Monitor payer restrictions and access challenges across patient journey
• Ensure data quality and governance across multiple sources

Skills

Analytical thinking

Communication

Stakeholder management

Strategic thinking

Storytelling

Education

Bachelor's degree

MBA/MPH/MS preferred

Tools

SQL

Excel

Tableau

Power BI

Python

Job description

Beghou brings over three decades of experience helping life sciences companies optimize their commercialization through strategic insight, advanced analytics, and technology. From developing go-to-market strategies and building foundational data analytics infrastructures to leveraging artificial intelligence to improve customer insights and engagement, Beghou helps life sciences companies maximize performance across their portfolios. Beghou also deploys proprietary and third‑party technology solutions to help companies forecast performance, design territories, manage customer data, organize, and report on medical and commercial data, and more. Headquartered in Evanston, Illinois, we have 10 global offices.

Our mission is to bring together analytical minds and innovative technology to help life sciences companies navigate the complexity of health care and improve patient outcomes.

We are seeking a data‑driven and strategic Manager, Patient Services Analytics to support and optimize patient support programs across hub services, specialty pharmacy, copay, and claims analytics. This role partners closely with patient services, market access, and commercial teams to improve patient access, therapy initiation, and adherence through actionable insights and operational excellence.

We’ll Trust you to:

• Design and execute advanced analytics solutions to address specific patient‑centric business needs - apply advanced analytics techniques (e.g., descriptive/inferential statistics, machine learning, NLP, and Neural Networks) on data sets to identify key actionable insights
• Manage analytics and reporting for patient support programs, including hub services, prior authorizations, appeals, and copay assistance
• Partner with hub vendors and specialty pharmacies to monitor program performance and improve patient access
• Analyze patient‑level hub, specialty pharmacy, and claims data to identify trends, barriers, and opportunities
• Develop dashboards and KPI reporting for commercial and market access leadership
• Partner with cross‑functional client teams (Business Insights, RWE, Patient Services etc.) to shape go‑to‑market strategies, leveraging analytics, market insights, and customer segmentation
• Monitor payer restrictions, prior authorization denials, and access challenges impacting the patient journey
• Ensure data quality, consistency, and governance across multiple data sources
• Translate complex data into clear business insights and recommendations
• Drive strategic problem‑solving engagements, synthesizing complex market dynamics, stakeholder feedback, and healthcare trends to deliver actionable insights

You’ll need to have:

• At least 7+ years of experience in life sciences management consulting, with claims data analytics experience and data science expertise
• Proven experience supporting or leading projects that improve customer engagement, field effectiveness, or commercial processes
• Expertise in pharma/biotech commercial functions (sales, marketing, access) and the product‑lifecyle landscape
• Strong understanding of hub operations, specialty pharmacy, copay programs, and payer access dynamics
• Experience working with patient‑level claims, hub, and specialty pharmacy data
• Proficiency with SQL, Excel, Tableau, Power BI, or similar analytics tools
• Strong analytical, communication, and stakeholder management skills
• Strong strategic thinking, quantitative acumen, and storytelling skills; advanced Data Science proficiency with expertise in Python
• Comfort collaborating with cross‑functional teams and presenting to senior stakeholders
• Bachelor’s degree required; advanced degree (MBA, MPH, MS) a plus

Good to have:

• Experience in specialty therapeutics, oncology, or rare disease
• Knowledge of medical and pharmacy claims structures, including ICD‑10, CPT, and NDC codes
• Familiarity with patient services platforms such as Salesforce, AssistRx, or ConnectiveRx
• Experience managing external vendors and partners

The wage range for this role takes into account the wide range of factors considered in compensation decisions, including, but not limited to, skill sets; experience and training, licensure and certifications, and other business and organizational needs. At Beghou, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $150,000 to $240,000.

We are currently unable to consider candidates who require, or will require in the future, sponsorship for work authorization. Applicants must be authorized to work in the US on a permanent and ongoing basis without the need for current or future employer‑sponsored work authorization.

At Beghou, you’ll join a highly collaborative, values‑driven team where technical excellence, analytical rigor, and personal growth converge. Whether you’re passionate about AI innovation, building commercialization strategies, or shaping the next generation of data‑first solutions in life sciences, this is a place to make an impact!

Compensation and Benefits:

• Health & Wellness: We provide comprehensive medical, dental, and vision insurance, as well as life & AD&D coverage, disability insurance, and a Lifestyle Wellness Account to help you feel your best.
• Work‑Life Balance: Our generous PTO, company holidays, and paid parental & bonding leave help you recharge and be present where it matters most. With a flexible hybrid work policy, you’ll enjoy the balance of in‑person collaboration and remote flexibility.
• Financial Wellness: We invest in your future with a 401(k) and employer match, tax‑free commuter, health, and childcare accounts, and performance bonuses. You’ll also receive a monthly phone stipend and access to an employee discount program.
• Growth & Giving Back: Through mentorship, training, and tuition reimbursement, we help you grow your career while supporting causes you care about with a charitable donation match.
• Culture & Values: Collaboration, innovation, and inclusion define us. Here, you’ll join a community that values your ideas and celebrates your impact.

Equal Opportunity Employer:

We are committed to fostering an inclusive company culture that respects and promotes diverse backgrounds and points of view. We seek candidates who will add to our culture and support the company’s vision of a diverse, equitable, inclusive, and collaborative workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. We are proud to be an equal‑opportunity employer. If you are excited about this role but do not meet 100% of the qualifications listed, we still encourage you to apply. You may be just the right candidate for this or other roles.

Must be legally authorized to work in the United States.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.