Manager, Patient Registration

BBSS Beyond Blue; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

BBSS Beyond Blue is seeking a Patient Access Manager to oversee all registration operations across departments, ensuring accuracy and patient experience in the United States. The role includes leadership in scheduling and insurance verification, with adherence to regulatory standards.

You will drive process improvements, staff development, and performance management, collaborating with clinical teams and revenue cycle to meet departmental goals and support the organization’s mission.

Qualifications

• Bachelor’s degree required.
• 4–5 years related experience in patient access/revenue cycle.
• Experience in staff development and training preferred.
• Experience leading cross-functional teams is a plus.

Responsibilities

• Oversee patient registration across departments to ensure consistency and compliance.
• Manage supervisors and staff, providing direction and mentorship.
• Set and monitor departmental goals and KPIs.
• Ensure compliance with payer requirements and regulatory standards.
• Resolve complex registration and financial clearance issues and escalations.

Skills

Staff management

Leadership

Regulatory compliance

Education

Bachelor’s degree

Job description

Job Description

Job Summary

Responsible for overseeing all patient access and registration operations to ensure accuracy, efficiency, and excellence in the patient experience. This role provides strategic leadership in scheduling and insurance verification, while ensuring compliance with regulatory standards and organizational policies. The manager serves as a key liaison between patient access staff, clinical teams, and revenue cycle functions to optimize workflows, resolve escalated issues, and drive process improvements. Additionally, this role focuses on staff development, training, and performance management to achieve departmental goals and contribute to the organization’s mission.

Essential Functions

• Manages patient registration across departments or facilities to ensure consistency, efficiency, and compliance.
• Oversees supervisors and staff, providing direction, mentorship, and professional development opportunities.
• Establishes and monitors departmental goals, performance standards, and key performance indicators (KPIs).
• Ensures compliance with payer requirements, regulatory standards, and organizational policies.
• Reviews and resolves complex registration and financial clearance issues, including escalated coverage disputes and authorization challenges.
• Analyzes departmental reports and operational data to identify trends, forecast needs, and inform strategic decisions.
• Supports initiatives to enhance patient satisfaction, improve service quality, and reduce registration and financial clearance errors.
• Develops staffing models, budgets, and resource allocation plans to support patient access operations.
• Represents patient registration in cross-functional committees and organizational projects to support revenue cycle and patient experience goals.
• Performs other duties as assigned.

Education Requirement

Bachelor’s degree

Experience Requirement

4-5 years of related/progressive experience. An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part‑time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

N/A

Working Conditions

• A. Lifting, pushing, and/or pulling objects up to 50lbs: 1. Occasional < 10%.
• B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never.
• C. Standing or walking with objects up to 10lbs: 3. Intermittent (10%–50%).
• D. Standing or walking with objects up to 25lbs: 1. Never to 2. Occasional (not a regular expectation).
• E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time).
• F. Risk of back injury from moving, lifting, or positioning patients, equipment, or materials: 1. Occasional < 10%.
• G. Repetitive motion: 4. Regular (> 50% of the time) (typing, data entry, scanning).
• H. Working at heights above 4 feet: 1. Never.
• I. Working in confined spaces: 1. Never.
• J. Risk of injuries from use of equipment on the job: 1. Rare.
• K. Job-related travel: 1. Never to 2. Occasional.
• L. Loud noises: 2. Occasional (< 10% of the time).
• M. Temperature extremes: 1. Never.
• N. Hazardous chemicals and fumes including waste: 2. Occasional (< 10% of the time).
• O. Radiation: 2. Occasional (< 10% of the time).
• P. Burns: 1. Never.
• Q. Cuts/Punctures: 1. Occasional.
• R. Bloodborne/airborne pathogens: 3. Intermittent (10%–50%).
• S. Recombinant DNA or viral vectors: 1. Never.
• T. Combative/violent people: 3. Intermittent (10%–50%).
• U. Animal handling (including carcasses): 1. Never.
• V. Please specify others: Exposure to communicable diseases. High-stress environment, frequent patient/family interactions, and potential exposure to traumatic situations.

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with regular repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; and occasional lifting, pushing, and/or pulling of objects up to 50 pounds or standing or walking with objects up to 25 pounds.

Department

Patient Registration

Shift

Day (United States of America)

Time Type

Full time

Address

222 Medical Circle City, State: Morehead, Kentucky

Company Culture

Our growth is creating opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.