Manager, Patient Financial Services - Hospital Revenue Cycle

Guidehouse; San Marcos (CA); On-site; USD 85,000 - 141,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

Paid Holidays

Parental Leave

401(k) Retirement Plan

Life Insurance

HSA/FSAs

Discretionary bonus potential

Learning opportunities

Employee referral program

Community outreach

Job summary

Guidehouse seeks a Patient Financial Service Manager – Hospital Revenue Cycle in San Marcos, CA. This on-site role supervises PFS staff and daily operations of billing, cash posting and collections, ensuring accuracy and adherence to regulatory requirements.

The position requires a bachelor’s degree and at least 2 years of people management within 7+ years of relevant experience; travel up to 10% may be involved.

Qualifications

• Bachelor’s degree or AA with relevant experience is required.
• Relevant healthcare or professional experience preferred.
• Minimum 2 years of people management experience among the seven years of relevant experience.

Responsibilities

• Lead and train PFS staff and supervise daily billing, cash posting and collections operations.
• Ensure compliance with State, Federal, and HIPAA regulations.
• Develop and present weekly, monthly reporting packages to management.
• Coordinate with departments for CPT4, HCPCS, and Revenue Code accuracy.

Skills

Leadership

Billing

Accounts receivable

Compliance

Reporting

Education

Bachelor’s degree

AA degree

Job description

What You Will Do

The

Job Family

PFS General

Travel Required

Up to 10%

Clearance Required

None

Patient Financial Service Manager – Hospital Revenue Cycle

is responsible for supervising the PFS staff in a fair and consistent manner on daily operations of billing, cash posting, and collections. Also performs any and all related job duties as assigned.

This is a full time position working onsite Monday through Friday in the San Marcos, CA business office.

Essential Job Functions

• Leadership / Training
• Billing / Cash Posting / Collections
• Compliance
• Reporting

Duties And Responsibilities

• Acts and leads in a manner that will instill trust and foster team play.
• Ensures that all employees know and understand all State and Federal Rules and Regulations.
• Ability to make good judgment and quick decisions, strong AR acumen
• Provide a working environment which allows employees to communicate ideas for improvement to department. Whenever possible request employee input on policies and procedures that may affect or impact the way their job is performed.
• Maintain open communications and provide appropriate feed back to PBA staff and management.
• Allow employees to attend seminars which will enhance productivity and knowledge.
• Ensures employees have all the tools necessary to achieve the goals set.

Billing/Cash Posting/Collections

• Experienced in driving cash and AR account resolution.
• Working with all payers for resolution and escalation.
• Experienced with expected reimbursement variance management.
• Works with all departments to ensure accuracy of CPT4, HCPCS and Revenue Codes.
• Provide departments with Medicare and other payer updates, notices and coverage changes which effect both billing and reimbursement.
• Reviews process and systems to ensure the most effective methods are maintained to meet all departmental and facility goals.
• Works with IT to ensure that all changes are completed to ensure accuracy of billing is maintained.
• Ensures bill hold in electronic systems meets established goal.
• Works with both electronic billing vendor and payers to resolve billing/cash posting issues.
• Identifies and resolves problems in the patient accounts receivable process and when appropriate initiate changes to rectify payer issues, underpayments and denials.
• Reviews and approves credit arrangements, refunds, write-offs and adjustments on accounts and insures departmental and medical center policy regarding signature levels are followed.
• Manages all employees providing follow-up on third party and self-pay accounts post initial billing.
• Prepares, distributes, and presents daily, weekly, and monthly reporting packages as required.
• Monitors overall performance and productivity in department.
• Ensures all reports are completed timely.
• Acts as a technical resource for Medicare regulations and reimbursement.
• Ensures that all components of the Medicare Bad Debt Log and supporting documentation are complete.
• Oversees Completion of Bad Debt vendor reconciliation.
• Informs management of all compliance issues.
• Assigned special projects will be completed within the time frames given.
• Appropriately documents each account worked in patient accounting system.
• Ensures all established goals are met.
• Develops and executes projects to reduce aged A/R and enhance collections.
• Understand and manages client service level metrics and key indicators of revenue cycle performance. Develop and adhere to methods of KPI improvement.

Compliance

• Communicates all compliance issues to Manager.
• Educates and ensures that all employees understand Compliance and appropriate procedure for reporting compliance issues for State, Federal and HIPAA.
• Attends pertinent seminars, internal and external and shares obtained information with staff and other appropriate departments.
• Reviews and maintain JACHO requirements for billing, cash posting and collections.

Reporting

• Responsible for the weekly Key Indictor Reports
• Patient Accounting and Billing Scrubber reports to departments daily.
• Maintain logs by department for claims on hold status.
• Daily electronic and paper claim report.
• Other reports as requested by management.

What You Will Need

• Requires a bachelor’s degree and a minimum 7 years or an AA degree and 9 years of prior relevant experience. (Relevant experience may be substituted for formal education or advanced degree.)
• Relevant experience coming from healthcare, business or professional settings.
• Of the seven years of relevant experience required, a minimum of two years must include people management experience.

What Would Be Nice To Have

• Solid understanding of healthcare revenue cycle.
• Demonstrated competency in working in teams and ability to effectively communicate with all levels.

Annual Salary Range

The annual salary range for this position is $85,000.00-$141,000.00.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits Include

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.