Manager Patient Care Services - Ortho

Tucson Medical Center; Tucson (AZ); On-site; USD 100,000 - 140,000; Full time

Job summary

Tucson Medical Center is seeking a Manager of Patient Care Services for the Ortho unit. This full-time role leads nursing operations, ensures staffing and acuity planning, and drives quality patient care and regulatory compliance.

The preferred candidate will have a BSN, Arizona RN licensure with BLS, and at least five years of leadership experience in nursing or healthcare settings. Strong communication and budget management skills are essential.

Qualifications

• Required: Bachelor’s Degree in Nursing.
• Active RN license in Arizona with BLS certification.
• Minimum of five (5) years of nursing/healthcare leadership experience.

Responsibilities

• Manages the Ortho nursing unit and staff; hires, trains, and evaluates personnel.
• Oversees staffing plans, acuity-based scheduling, and daily shift coverage.
• Monitors patient care quality and regulatory compliance.
• Participates in department budgeting and resource allocation.
• Promotes patient safety and service excellence across the unit.
• Provides orientation and education to staff and medical teams.
• Collaborates with other departments and case management as needed.
• Leads performance improvement, incident investigations, and action plans.

Education

Bachelor’s Degree in Nursing

Tools

NRCPR

PC File and Folder

Word

Excel

Outlook

PowerPoint

Email

Job description

Manager Patient Care Services - Ortho

Job Category: Management

Schedule: Full time

Shift: 1 - Day Shift

SUMMARY

Manages the Ortho nursing unit.

ESSENTIAL FUNCTIONS

• Manages staff; interviews, hires and trains; evaluates employee performance; deals with performance problems as appropriate; delegates work assignments effectively; manages operations for quality 24/7 patient care.
• Assists in managing department budget.
• Designs, with agreement from Director of Nursing (DON), or Director of Behavioral Health Nursing, and implements the specific staffing plan (Acuity) and daily, shift-by-shift staffing grid.
• Monitors patient acuity/staffing through the bi-weekly productivity report and takes appropriate action.
• Provides safe environment for patients and caregivers, compliant to EOC rules and all regulatory requirements.
• Facilitates development of unit specific standards of care with realistic and measurable patient care outcomes.
• Provides orientation for the medical staff to Nursing Services.
• Promotes continuity of patient care by supporting case management activities; acts as a resource to direct care providers when support services are in conflict with patient care needs.
• Promotes an optimum environment in which the patient care team can accomplish mutually developed goals.
• Investigates patient complaints and/or incidents, initiating corrective and/or disciplinary action.
• Maintains an ongoing evaluation of customer service to ensure that systems, policies, and procedures are convenient to those being served.
• Ensures compliance with requirements of federal, state and community agencies, regulatory authorities, and hospital policies and procedures.
• Selects and monitors preceptors in development of their role to facilitate new grad hires incorporation into the unit staff.
• Ensures the design, implementation, and evaluation of educational programs for staff.
• May provide education planning, documentation, and record keeping for assigned unit(s).
• Maintains clinical expertise through a variety of methods, including direct patient care as necessary.
• Serve as the liaison to internal and external patient care committees, internal departments, referral hospitals.
• Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication.
• Adheres to TMCH organizational and department-specific safety, confidentiality, values policies and standards.
• Performs related duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION: Bachelor’s Degree in Nursing. (Some positions may substitute a Bachelor’s Degree in a related healthcare field plus relevant experience/training related to the specific skill area, such as Vascular-Urology Lab.)

EXPERIENCE: Five (5) years of relevant nursing or applicable healthcare experience with mastery of the role and competencies for assigned area required; evidence of leadership, teaching and interpersonal skills, and documentation of professional development.

LICENSURE OR CERTIFICATION: Current RN license permitting work in the state of Arizona and current Basic Life Support (BLS) certification required. Additional certification may be required per department.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of critical care techniques, tools and responses required to ensure optimal patient care.
• Knowledge of processes and procedures to follow during a rapid response, code, or stroke call.
• Knowledge of surgery specialties and how to prepare, assess and provide post-operation patient care to ensure best practices are followed.
• Knowledge of infectious diseases, OSHA and CMS requirements, microbiology and surveillance practices for infection control.
• Skill in evaluating performance and recommending improvements.
• Skill in managing and training staff.
• Knowledge of position control strategies and forecasting staffing needs.
• Skill in strategic planning and developing staffing plans to meet not only current needs but also future needs.
• Skill in analyzing financial, staffing and production reports for evaluation of staffing criteria.
• Skill in communicating with staff involved in critical care, and physicians to ensure the proper care of patients.
• Skill in developing training materials and educating staff in the proper responses for critical care issues.
• Skill in the use and maintenance of computer systems and programs, especially NRCPR, PC File and Folder, Word, EXCEL, e-mail and attachment capabilities, Outlook, and PowerPoint.
• Skill in communicating with staff involved in critical care, and physicians to ensure the proper care of patients.
• Ability to create analyze reports to evaluate staffing needs based on a wide variety of statistical data.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to create analyze reports to evaluate staffing needs based on a wide variety of statistical data.
• Ability to communicate both in writing and verbally in order to lead, teach and report on issues and effectively deal with difficult situations.
• Ability to complete routine reports and correspondence.
• Ability to listen and accurately interpret others’ communication or instructions to take appropriate action.
• Ability to speak and communicate effectively.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
• Ability to act as clinical nurse lead and/or provide direct patient care as necessary related to staffing challenges