Manager Patient Care Services

Mclaren-Health-Care; Lapeer (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

McLaren Health Care in Michigan is seeking a Manager of Patient Care Services for Surgical Services to provide 24-hour accountability for the care units under their supervision and to support quality patient outcomes through effective resource management and collaboration with the health care team.

The role focuses on establishing performance standards, coordinating staffing, budgeting, and safety protocols while fostering professional development and ensuring compliance with accreditation

Qualifications

• Must possess current Michigan RN license.
• Must have OR experience.
• Bachelor's Degree from an accredited school of nursing (BSN) or Bachelor of Science (BS).
• Master Degree in Nursing or related field.

Responsibilities

• 24-hour accountability for management of assigned patient care unit(s)/function(s).
• Establish standards of performance, quality improvement and care delivery model.
• Coordinate scheduling, staffing patterns and productivity benchmarks.
• Develop, interpret, administer and communicate department policies, procedures and regulations.
• Collaborate with physicians and other healthcare team members.
• Ensure compliance with accreditation standards and address patient satisfaction.
• Promote professional development of staff and mentor team members.

Skills

RN license

OR experience

Education

BSN or BS

MS in Nursing or related field preferred

Job description

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan's largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.

Manager Patient Care Services - Surgical Services

Has responsibility for 24-hour accountability for the management of assigned patient care unit(s)/function(s). In this capacity, will accomplish the mission and vision of McLaren Lapeer through effective utilization of all resources, constantly striving to increase quality patient care and maintain a high degree of patient satisfaction.

Essential Functions and Responsibilities:

1. Ensures a process is in place for the establishment of standards of performance, quality improvement and care delivery model for their areas of responsibility. Monitors the process to ensure it is working.

2. Solves problems related to the functioning of the department, both interdepartmental and intradepartmental. Involves staff in this process. Ensures process moves to desirable outcome. Delegates to Patient Care Coordinator as appropriate.

3. All aspects of personnel management of department employees. Demonstrates collaborative interpersonal and communication skills. Facilitates high performance from staff.

4. Determines and coordinates departmental needs and operations regarding schedules and staffing patterns. Responsible for establishing and meeting productivity benchmarks.

5. Develops, interprets, administers and communicates department policies, procedures, protocols and regulations.

6. Analyses, plans, forecasts and reports department activities.

7. Develops, coordinates, implements and justifies the department’s budget. Displays knowledge and action plan to ensure cost effectiveness.

8. Maintains and enhances communication channels.

9. Implements, promotes and reinforces employee performance relating to patient satisfaction.

10. Participates as requested on service line committees.

11. Communicates with and mentors staff representatives on committees. Supports and facilitates staff involvement in meeting attendance.

12. Collaborates with physicians and other healthcare team members.

13. Ensures that all evaluations and competencies are current. Reviews content of evaluations if not completed by Patient Care Services Manager.

14. Maintains compliance with all required accreditation standards.

15. Reviews patient satisfaction feedback on a regular basis and develops a plan to address issues and improve overall rating.

16. Ensures that a quality improvement and education plan are in place for units.

17. Demonstrates unit ownership through maintenance, cleanliness and lack of clutter of unit.

18. Investigates and identifies department capital needs, presents formal request and justification to Director or Vice President of Nursing/CNO.

19. Networks with other managers and remains current in new advancements and changes in patient treatments and technologies.

20. Facilitates and promotes opportunities for the professional development of staff.

21. Identifies and works towards own professional growth.

22. Maintains/develops basic competencies for the patient population of their unit, ensuring the standard of care is met.

23. Cooperates as a member of the management team. Advocates system goals, programs and image.

24. Cooperates with other education and service agencies in meeting the health care needs of the community.

25. Performs other related duties as assigned.

Qualifications:

REQUIRED:

• Must possess current Michigan RN license

Must have OR experience

• Bachelor's Degree from an accredited school of nursing (BSN) or Bachelor of Science (BS).

PREFERRED:

• Master Degree in Nursing or related field.

Additional Information

• Schedule: Full-time
• Requisition ID: 26004204
• Daily Work Times: Varies
• On Call: Yes

Equal Opportunity Employer

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.