Manager Patient Access

Fmolhs; Baton Rouge (LA); On-site; USD 80,000 - 110,000; Full time

Job summary

FMOLHS in Baton Rouge, LA seeks a Manager of Patient Access to oversee patient registration, admissions and scheduling. You will lead staff, optimize workflows, and promote efficient, compassionate service while ensuring regulatory compliance across departments.

The role collaborates with clinical and administrative teams to streamline access, reduce wait times, and enhance patient satisfaction through continuous improvement and staff development.

Qualifications

• Bachelor's degree plus 3 years supervisory experience in patient access.
• Experience with insurance verification and scheduling workflows.
• Knowledge of HIPAA and healthcare compliance requirements.

Responsibilities

• Oversee patient registration, admissions, and scheduling processes.
• Lead staff, optimize workflows, and monitor productivity metrics.
• Ensure upfront collections meet monthly targets.
• Coach staff and address performance to meet quality standards.
• Implement quality initiatives to improve patient satisfaction.

Skills

Staff leadership

Patient access

Workflow optimization

Regulatory compliance

Education

Bachelor's Degree

Job description

The Manager of Patient Access oversees the hospital’s patient registration, admissions, and scheduling processes to ensure efficient and compassionate service. This role is responsible for leading staff, optimizing workflows, and implementing best practices to support patient satisfaction and regulatory compliance. Additionally, the manager collaborates with clinical and administrative teams to enhance overall access and streamline operations.

Responsibilities

• Ensures patients are registered/pre-registered in an efficient and effective manner, according to policies/procedures set forth by FMOLHS.
• Ensures that insurance is verified and precerts/authorizations are obtained timely. For the Pre-Access department, ensures that 95% of scheduled patients are pre-registered in advance & insurance verified/auths obtained.
• Ensures upfront collections meet monthly targets.
• Ensures minimal errors are made by staff. Tracks errors, by team member, provides coaching to those who exceed the threshold, and works with HR regarding staff who cannot reach goals.
• Ensures productivity goals are met by staff. Monitors productivity daily, minimizing overtime. Submits monthly productivity outcomes to Senior Director.
• Ensures processes are in place to minimize patient wait times.
• Ensures patients are screened for charity programs appropriately. Ensures proper documentation has been received to substantiate granting of charity/discounts. Ensures that team members document efforts/activities in Account Notes
• Performs random samples of team members work to ensure adherence to standards. Ensures that Account Notes are consistently used as a communication vehicle regarding account activity.
• Implement quality improvement initiatives geared at improving customer satisfaction.

Collaboration, Partnership and Communication

• Promotes and establishes an atmosphere of continued improvement throughout the department by motivating, coaching and staff development, and through evaluation, development and/or revision of department policies and procedures. Works with PFS Director to suggest/implement procedure and policy changes.
• Educates and ensures that all employees understand Compliance and appropriate procedure for reporting compliance issues for State, Federal and HIPAA. Maintains requirements for Joint Commission for scope of department.
• Provides leadership in problem identification and resolution and coordinates resolution between departments as needed.
• Conducts regular team and departmental meetings for purposes of education, goal monitoring, and feedback inquiries. Submits timely minutes of meetings in accordance with facility requirements. Ensures employees have the tools necessary to achieve goals.
• Develops staff appraisals in accordance with FMOLHS policies and productivity metrics. Counsels staff and handles disciplinary action as necessary. Interviews potential candidates for departmental vacancies.
• Assists in development of department budgets. Analyzes costs, develop programs to assure compliance with budgetary constraints and provides justifications for budget variances.

Other Duties as Assigned

• Serves on committees as appropriate.
• Performs other duties as assigned or requested.

Qualifications

Bachelor's Degree + 3 years supervisory experience OR 4 years professional-level experience/6 years paraprofessional experience (in lieu of degree) + 3 years supervisory experience OR Master's Degree + 2 years supervisory experience.

Supervisory experience must be in patient registration, large physician group practice, financial counseling or patient accounting in a healthcare setting.

FMOL Health team members will only communicate with job applicants using [e-mail] email addresses. If you receive any message regarding job opportunities or your application from a non @fmolhs.org email address, do not respond and report the message as phishing / spam and delete it.

• Job Identification 50034
• Job Category Revenue_Cycle
• Locations 5959 S Sherwood Forest Blvd, Baton Rouge, LA, 70816, US
• Job Shift Day
• Job Function Patient Access
• Worker Type Employee
• Regular or Temporary Regular
• Requisition Schedule Full-Time
• Hours of Schedule (e.g. M-F 8a-5p) M-F 8a-4:30p
• FMOLHS Company Code Franciscan Missionaries of Our Lady Health System Inc

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FMOL Health team members will only communicate with job applicants using [e-mail] addresses. If you receive any message regarding job opportunities or your application from [e-mail] address, do not respondand report the message as phishing / spam and delete it.