Manager, Partnerships & Network Development (West Coast)

Thriveworks; Santa Fe (NM); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Healthcare, Dental, Vision, and life保险

401K with 3% employer match

Paid time off and paid holidays

Professional development opportunities

Job summary

Thriveworks, a leading behavioral health care company, seeks a Partnerships Manager to lead the West Coast Care Partnerships team and expand access to mental health services. You will coach associates, manage strategic accounts, and execute the regional growth plan.

The role requires 5+ years in related fields and 2+ years of people management, with strong relationship-building and data skills. Occasional travel and collaboration across company functions are expected.

Qualifications

• 5+ years of experience in network development, business development, healthcare outreach, sales, account management, provider relations, or a related field with a record of driving referral or revenue growth.
• 2+ years of experience managing or formally coaching team members (people management experience preferred).
• Strong communication, relationship-building, and problem-solving skills, including with physicians, practice managers, and health system leaders.
• Comfort using data and performance metrics to set priorities and make decisions.
• Familiarity with West Coast healthcare markets is a plus.

Responsibilities

• Lead and develop the team: Hire, onboard, coach, and manage Care Partnerships Associates.
• Run regular 1:1s, pipeline and account reviews, and outreach coaching; set clear goals and hold the team accountable for activity and outcomes.
• Own regional referral growth: Accountable for the West Coast territory plan and targets for new client visits, referral growth, and new and expanded partnerships.
• Assign and rebalance portfolios so the highest-potential accounts get the right coverage.
• Set territory strategy: Guide associates in researching markets and prioritizing health systems, physician groups, primary care, OB/GYN, specialty practices and other referral sources by referral potential, performance, and strategic value.
• Drive outreach and reactivation: Ensure consistent, effective outbound outreach by phone, email, virtual meetings, and in-person engagement, and lead plans to re-engage declining or inactive partners and expand across providers, offices, departments, and locations.
• Support strategic accounts: Build and maintain relationships with stakeholders at health systems and practices, join associates on high-value pursuits, and serve as the escalation point for partner issues.
• Improve the referral experience: Coach the team to help partners navigate the referral process, remove barriers to patient access, and adopt tools such as the Patient Referral Dashboard.
• Surface recurring partner needs and work with leadership and internal teams on fixes.
• Manage performance with data: Use Salesforce, Looker, dashboards, and referral data to evaluate individual and team performance, forecast results, and identify opportunities.

Skills

Network development

Business development

Relationship-building

Outbound outreach

Data-driven decisions

Education

Bachelor's degree

Tools

Salesforce

Job description

Manager, Partnerships & Network Development (West Coast)

About Thriveworks

Thriveworks is a leading mental health care company dedicated to making high-quality counseling and psychiatric services accessible and affordable for individuals, couples, and families nationwide. With a national network of licensed clinicians and a technology-driven approach, Thriveworks is transforming mental health care delivery to better meet the evolving needs of today’s clients.

About the Job

Thriveworks is looking for a Partnerships Manager to lead our West Coast Care Partnerships team and expand access to behavioral healthcare. You will manage and coach the Care Partnerships Associates who build and strengthen relationships with healthcare organizations and referral partners across the region, and you will own the territory strategy and measurable referral growth that results.

This is a player-coach role for a proactive, data-driven leader who can set direction, develop people, and personally support strategic accounts from initial outreach through long-term partnership growth.

Key Responsibilities

• Lead and develop the team: Hire, onboard, coach, and manage Care Partnerships Associates.
• Run regular 1:1s, pipeline and account reviews, and outreach coaching; set clear goals and hold the team accountable for activity and outcomes.
• Own regional referral growth: Accountable for the West Coast territory plan and targets for new client visits, referral growth, and new and expanded partnerships.
• Assign and rebalance portfolios so the highest-potential accounts get the right coverage.
• Set territory strategy: Guide associates in researching markets and prioritizing health systems, physician groups, primary care, OB/GYN, specialty practices and other referral sources by referral potential, performance, and strategic value.
• Drive outreach and reactivation: Ensure consistent, effective outbound outreach by phone, email, virtual meetings, and in-person engagement, and lead plans to re-engage declining or inactive partners and expand across providers, offices, departments, and locations.
• Support strategic accounts: Build and maintain relationships with stakeholders at health systems and practices, join associates on high-value pursuits, and serve as the escalation point for partner issues.
• Improve the referral experience: Coach the team to help partners navigate the referral process, remove barriers to patient access, and adopt tools such as the Patient Referral Dashboard.
• Surface recurring partner needs and work with leadership and internal teams on fixes.
• Manage performance with data: Use Salesforce, Looker, dashboards, and referral data to evaluate individual and team performance, forecast results, and identify opportunities.
• Enforce CRM accuracy and follow-through on partner commitments.
• Collaborate across Thriveworks: Partner with Account Operations, Sales Operations, Marketing, Product, Clinical Operations, Data & Analytics, Billing, and other teams to address partner needs and support growth; help associates connect partners with the right internal resources.
• Contribute to Care Partnerships leadership: Share West Coast insights, help refine playbooks and best practices, and contribute to overall Care Partnerships goals alongside other regional leaders.

Requirements

• 5+ years of experience in network development, business development, healthcare outreach, sales, account management, provider relations, or a related field, with a record of driving referral or revenue growth.
• 2+ years of experience managing or formally coaching team members (people management experience preferred).
• Strong communication, relationship-building, and problem-solving skills, including with physicians, practice managers, and health system leaders.
• Confidence with outbound outreach and developing new relationships, and the ability to coach others to do the same.
• Comfort using data and performance metrics to set priorities and make decisions.
• CRM experience; Salesforce strongly preferred.
• Strong ownership, organization, and follow-through.
• Ability to thrive in a fast-paced, growth-oriented environment.
• Bachelor's degree in Business, Healthcare, Marketing, Communications, or a related field preferred.
• Familiarity with West Coast healthcare markets is a plus.
• Occasional travel for partner meetings and team events.

Benefits

• An amazing team culture
• Healthcare, Dental, Vision, and life insurance benefits
• 401K with 3% employer match
• Paid time off and paid holidays
• Additional coverage options are available, such as Short-Term Disability, Long-Term Disability, and Group Accident Insurance
• Professional development & advancement opportunities

Successful Thriveworks employees believe in our mission; they embody our core values, which focus on Community, Purpose, Integrity, Access, Quality, and the ability to achieve our goals and work well together. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.

Applicants must be legally authorized to work in the United States at the time of hire. This position is not eligible for employment visa sponsorship, either now or in the future.