Manager, Partner Enablement

Paychex; Cincinnati (OH); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Tuition reimbursement

Adoption assistance

Paid time off

Job summary

Paychex is seeking a hands-on Manager, Partner Enablement to drive day-to-day partnership operations across embedded teams, aligning with revenue growth and customer experience.

You will build AI-enabled workflows, onboard partners, and collaborate with Product, Strategy, and Support to ensure scalable integrations and measurable value. This full-time role in Cincinnati offers competitive pay and benefits, opportunities to influence roadmap, and a culture built on integrity and service.

Qualifications

• Bachelor's Degree in Business or other related area is required.
• 5-7 years of experience in project management, partner or program operations, or customer experience.

Responsibilities

• Partner with senior leadership to execute the partnership strategy and translate priorities into actionable programs.
• Represent the voice of the partner and customer to inform decisions and roadmap priorities.
• Build, deploy, and maintain AI-enabled workflows to automate partner intake, vetting, reporting, and hand-offs.
• Evaluate, prioritize, and onboard new partners based on strategic impact and differentiation.
• Identify and mitigate risks related to onboarding, integration, and scalability.
• Implement tools/workflows to improve efficiency, transparency, and accountability across teams.
• Drive an excellent customer experience through vetting of partner relationships impacting Implementation/Support.
• Document and communicate partner/customer needs to Product for roadmap prioritization.
• Leverage Strategy to differentiate Paycor in the marketplace.
• Collaborate with Partner Account Management to establish partner tiers and KPI tracking.

Skills

Project management

Partner operations

Customer experience

Education

Bachelor's degree in Business or related area

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Do you have a passion for working cross-functionally, driving revenue and improving the customer experience? Paycor is looking for a hands-on leader who can run the day-to-day processes, tools, and AI-enabled workflows that help our embedded teams grow through partnerships. The Manager, Partner Enablement will execute and maintain the program management framework for prioritising, assessing, and operationalising partner relationships. This role is the voice of the partner and customer, informing strategic decisions by collaborating and considering product, strategic planning, operations, IT, and other functions to execute partnership strategies across multiple HCM platforms, ensuring seamless integration and scalability. This role works cross-functionally with key areas of the business and continuously improves the established process for creating new partnerships. This role ensures that partnerships are deployed effectively, aligned with Paycor's strategic objectives, and deliver measurable value to customers and internal teams.

Responsibilities

• Partner closely with the Senior Director, Embedded Partnerships and the embedded leadership team to execute the partnership strategy, translating corporate priorities into actionable programs that support revenue growth, profitability, and a best-in-class customer experience.
• Serve as the voice of the partner and customer, ensuring their needs inform strategic decisions and roadmap priorities.
• Build, deploy, and maintain AI-enabled workflows for the embedded team — automating partner intake, vetting, reporting, and cross-team hand-offs to cut manual effort and shorten cycle times.
• Run and refine the structured process for evaluating, prioritising, and onboarding new partners based on strategic impact and market differentiation.
• Identify and mitigate risks related to partner onboarding, integration, and long-term scalability.
• Implement tools and workflows that improve efficiency, transparency, and accountability across teams.
• Drive a best-in-industry customer experience through an end-to-end vetting of new partner relationships, including the impact to Implementation and Support.
• Document and communicate partner and customer needs to Product so they can be prioritised on the roadmap.
• Leverage the Strategy team to identify opportunities for Paycor to differentiate in the marketplace.
• Work closely with the Partner Account Management team to establish partner tiers and ensure rigor around key accounts with other departments inside of Paycor.
• Leverage KPIs, scorecards and VOC feedback to drive improvement in our top areas of need.
• Manage a team of high-performers and drive internal efficiencies, improved productivity and higher engagement scores.

Qualifications

• Bachelor's Degree in Business or other related area - Required
• 5-7 years of experience in project management, partner or program operations, or customer experience.
• - Required

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $100,000-$140,000 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.