Manager- Parnall Home/Jackson

Pathlight Community Services; Jackson (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Pathlight Community Services is seeking a Group Home Manager to oversee daily operations, ensuring resident safety and staff supervision. This role requires flexibility in scheduling and a strong ability to respond to emergencies.

The ideal candidate has a high school diploma and at least two years in mental health services or residential program management, with proficiency in documentation systems. This is a full-time on-site position with 24/7 on-call responsibilities.

Qualifications

• High school diploma or equivalent required.
• At least two years of experience in mental health or residential care operations.
• Proficient in various computer programs for documentation and communication.
• Ability to handle emergencies and support residents and staff.

Responsibilities

• Oversee daily group home operations and safety.
• Monitor and supervise residents and staff performance.
• Coordinate medical, dental, and psychiatric care as needed.
• Manage resident entitlements and financial records.
• Maintain detailed resident records and ensure accurate data collection.

Skills

Staff supervision

Emergency management

Communication skills

Computer skills

Transportation

First Aid CPR training

Resident rights & safety knowledge

Education

High school diploma or equivalent

Mental health or residential program management training

Tools

Web-based documentation systems

Documentation software

Job description

Group Home Manager (1-2 years group home experience)

Position Overview:
The Group Home Manager is responsible for overseeing the daily operations of the group home, ensuring the well-being and safety of residents, and providing leadership and supervision to the staff. This role requires flexibility in scheduling, as well as a strong ability to handle emergency situations. The position reports directly to the District Manager and requires a high school diploma (or equivalent) and at least two years of experience in mental health services, residential program operations, and personnel management.

Schedule:
This is a full-time position (40 hours per week), with 24-hour emergency on-call responsibilities as scheduled.

Key Responsibilities:

Resident Needs: Monitoring and Supervision

Individualized Care: Develop, implement, assess, and review resident treatment plans in collaboration with the residents and treatment team.

Resident Entitlements: Manage and update resident entitlements (e.g., food stamps), and ensure financial records (personal allowances and bank accounts) are accurately maintained.

Medical and Psychiatric Care: Oversee residents' medical, dental, and psychiatric needs, including appointment scheduling and coordination with healthcare providers.

Medication Management: Monitor residents’ medication needs, including medication acquisition, dispensation, and monitoring monthly weight and health metrics.

Incident Response: Ensure compliance with resident rights and respond promptly to any incidents, with thorough follow-up and documentation.

Record Keeping: Maintain detailed resident records, ensuring accurate data collection and management.

Transportation: Transport residents as needed to appointments or other locations.

Family/Guardian Communication: Act as the primary point of contact for guardians, payees, and families, maintaining professional and supportive communication.

Prospective Resident Evaluations: Participate in evaluations and interviews for prospective residents, ensuring they align with program needs.

Staff Supervision:

Scheduling and Time Management: Approve PTO requests, manage staff schedules, and use the payroll system to ensure proper staffing levels.

Staff Training & Development: Lead orientation and training for new employees, maintain up-to-date training records, and ensure all mandatory training is completed in a timely manner.

Ongoing Supervision: Provide continuous supervision, coaching, and performance feedback to staff. Conduct annual evaluations for all direct reports.

Delegation & Accountability: Delegate tasks effectively and ensure staff responsibilities are carried out in accordance with policy and procedures.

General Management Duties:

On-Call Availability: Provide 24/7 on-call support when acting as primary backup, responding to emergencies, and maintaining the on-call system.

Financial Oversight: Maintain petty cash and ensure proper tracking and use of program funds.

Meetings & Communication: Attend and participate in team and resident treatment meetings, case conferences, and other relevant meetings.

House Operations: Oversee the daily operation of the house, ensuring it is clean, well-maintained, and in compliance with all safety standards.

Reporting & Documentation: Complete monthly manager reports, monthly billings, and other required documentation. Attend management meetings as necessary.

Equipment Management: Ensure that all necessary equipment is available and properly maintained.

Continuous Learning: Attend training, workshops, and seminars to improve professional skills and stay current with industry standards.

Qualifications:

Education: High school diploma or equivalent required. Additional certifications or training in mental health or residential program management is preferred.

Experience: At least two years of experience in the mental health field or in a similar residential care environment, with a focus on staff supervision and program operations.

Computer Skills: Proficient in using a variety of computer programs, including web-based systems, for documentation and communication.

Physical & Emotional Capacity: Ability to meet the physical, emotional, intellectual, and social needs of residents. Capable of handling emergency situations and adapting to changing environments.

Emergency Management: Ability to remain calm and effective during crises. Must be trained in First Aid, CPR, and emergency response.

Resident Rights & Safety: Knowledge of resident rights, safety procedures, and fire prevention protocols.

Transportation: Valid driver’s license and reliable transportation required; ability to transport residents as needed.

Physical Requirements: Ability to ascend and descend stairs, as well as perform tasks involving physical movement of residents or equipment as necessary.

Equipment Used:

Vehicles: 8-12 passenger vans, minivans, and cars.

Assistive Devices: Wheelchairs, Hoyer lifts, and other adaptive equipment.

Medical Equipment: Blood pressure cuffs, glucometers, thermometers, and other health-related devices.

Household Appliances: Laundry machines, dishwashers, refrigerators, stoves/ovens.

On-Call Responsibilities:

Availability: On-call staff are required to carry a cellular phone and respond promptly to emergencies. Response times should be within 15 minutes.

Decision-Making: On-call personnel must be prepared to make decisions, provide coverage for call-ins, and come into work if necessary.

Alcohol & Substance Policy: Alcohol and mood-altering substances are strictly prohibited while on-call.

Reporting: Must be familiar with resident treatment plans and reporting requirements for the program, ensuring that critical incidents are promptly communicated to supervisors.

Training & Approval: All on-call personnel must be approved by the Area/District Supervisor and complete AFC Licensing and On-Call Management training.

Additional Requirements:

Ability to work flexible hours and respond to emergent needs.

Strong interpersonal skills and ability to build positive relationships with residents, staff, families, and other stakeholders.

A commitment to fostering a respectful, supportive, and therapeutic environment for resident.

Knowledge of the group home, state licensing rules and regulations, and are familiar with CMH policies and procedures are necessary