Manager, Outpatient Nursing - Hematology/Oncology

Mercy Medical Center; Cedar Rapids (IA); On-site; USD 90,000 - 120,000; Full time

Job summary

Mercy Medical Center in Cedar Rapids, IA seeks an Outpatient Nurse Manager II to coordinate, facilitate, and deliver high-quality patient care in Hematology/Oncology. You will lead staff, manage budgets, mentor clinicians, and partner with physicians to improve outcomes.

Iowa RN license, BLS, and leadership experience required; Master's preferred. Strong communication, problem solving, and change-management skills are essential to foster collaboration across departments and ensure safe,

Qualifications

• Demonstrates effective leadership skills and staff development.
• Coaching, counseling, prioritization, decision making and conflict management.
• Ability to coordinate, collaborate, and facilitate across teams.
• Knowledge of budgeting, staffing, project management, and change management.
• Professional communication with patients, families, and healthcare colleagues.

Responsibilities

• Lead and manage hematology/oncology outpatient nursing operations.
• Coordinate information handoffs to ensure safe patient outcomes.
• Develop and maintain job descriptions and performance standards.
• Participate in budget forecasting and resource planning.
• Drive quality improvement and patient satisfaction initiatives.

Skills

Leadership

Staff development

Coaching

Communication

Problem solving

Staff planning

Education

Bachelor's in Nursing

Master's degree preferred

Job description

Work ShiftDay/EveningScheduled Weekly Hours40SummaryThis position supports Mercy's philosophy of patient centered care by providing support to customers, physicians, and staff of Mercy Medical Center. The Outpatient Nurse Manager II will assure the coordination, integration, facilitation, and provision of cost-effective, high-quality patient care, within assigned areas, consistent with the strategic priorities and mission of Mercy Medical Center.Job DescriptionJob DutiesEnsure that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand offs and other times as needed. Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcome.Ensures high quality and safe patient care using evidence-based practice, performance improvement, and service excellence.Identifies quality improvement opportunities based on quality metrics.Manages customer complaints in a timely and caring manner.Evaluates Press-Ganey or Internal Customer Survey scores at least quarterly, as applicable.Implements strategies to assure physician satisfaction.Conducts regular staff meetings.Develops and/or maintains accurate job descriptions and performance standards for all job classifications within the department.Develops and utilizes a formal plan to recognize outstanding individuals or teams in their department.Implements key initiatives and demonstrates performance improvement within the department.Provides for mechanisms to measure, analyze and manage variation in the performance of defined processes.Practices cost containment efforts on a shift to shift basis by efficient use of time and resources, i.e., man-hours, patient charges, equipment, supplies.Prepares or provides input to preliminary Capital, FTE and Operating budgets for department/unit by due date.Leads and/or participates in department, service line and/or organization-wide problem-solving, re-design or new program projects or performance improvement teams, committees and councils.Fosters interdisciplinary, collaborative relationships within the service and the institution as a whole.Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.Department Specific DutiesHematology/OncologyDemonstrates accountability for effective management of human resources (hiring and maintaining staff, staff turnover, coaching, etc.).Fosters a culture of accountability, creativity, critical thinking and staff development.Prepares or provides input for department business plan.Knowledge, Skills and AbilitiesDemonstrates effective leadership skills (i.e. coaching, counseling, prioritization, decision making and conflict management).Utilizes effective coordination, collaboration, and facilitative skills.Possesses skill in staffing, financial management, project management, forecasting, staff development and change management.Maintains a positive, professional demeanor in emotionally charged situations and serves as a role model for staff.Committed to ongoing self-development and learning.Role Models exemplary customer service skills including verbal, non-verbal skills and proper phone etiquette.Creates a welcoming environment for all healthcare team members.Demonstrates ability to use problem solving techniques to achieve desired results and affect change.Professional ExperienceThree years clinical experience required.Two years management or leadership experience years preferred.EducationBachelor's in science of nursing required.Master's degree preferred.Licensure, Certification, RegistrationCurrently licensed to practice as a registered nurse in the state of Iowa or compact state required.Current certification in Basic Life Support (BLS), in accordance with the American Heart Association required.Iowa Dependent Adult Abuse & Iowa Child Abuse Mandatory Reporter training required. Employee must submit certification of course completion to Human Resources prior to start or transfer date.Physical RequirementsMedium: Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequentlyPay Rate TypeSalaryMercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.