Manager, Organizational Change Management (User Adoption)

Goodwin; Philadelphia (Philadelphia County); On-site; USD 101,600 - 152,500; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life and disability insurance

Retirement & Savings Plan

Paid vacation and sick time off

Professional development opportunities

Job summary

Goodwin is seeking a Manager, Organizational Change Management in Philadelphia to lead adoption of technology products across the firm. This role requires developing and executing change strategies, facilitating training programs, and engaging users for successful technology implementation. Ideal candidates will possess a Bachelor's degree and 5-8+ years in change management or related fields, ensuring effective communication and stakeholder engagement. Benefits include health insurance, retirement plans, and career development opportunities.

Qualifications

• 5-8+ years of experience in change management, communications, training, or related roles.
• Proven experience supporting technology implementations or digital transformation initiatives.
• Strong communication and storytelling skills across multiple formats and audiences.

Responsibilities

• Develop and execute change strategies for technology initiatives and digital transformation.
• Create and deliver clear communication plans tailored to diverse audiences.
• Design and deliver role-based training programs for users.
• Drive user adoption strategies and monitor engagement metrics.

Skills

Change management

Communications

Training design and delivery

Stakeholder engagement

User adoption strategies

Education

Bachelor’s degree in Business or related field

Job description

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross‑functional learning, networking, and collaboration are at the core of what we do.

Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting‑edge solutions in high‑stakes litigation and dispute resolution, world‑class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.

This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward‑thinking peers.

Goodwin is seeking a Manager, Organizational Change Management (OCM) to drive adoption of technology products and digital transformation initiatives across the firm. This role is responsible for developing and executing change strategies that ensure successful implementation and sustained use of new tools, systems, and ways of working. The Manager will focus on communications, training, and user adoption, partnering closely with product, project, and business teams to deliver engaging, effective, and measurable change programs that maximize business value.

What You Will Do

Change Strategy & Planning

• Develop and execute OCM strategies and plans for technology initiatives and digital transformation programs.
• Conduct stakeholder impact assessments and readiness evaluations.
• Identify change risks and define mitigation strategies to support successful adoption.

Communications

• Create and deliver clear, compelling communication plans tailored to diverse audiences (attorneys, business professionals, leadership).
• Develop messaging that articulates the “why,” benefits, and impact of change initiatives.
• Manage communication channels (e.g., email, intranet, town halls, leadership updates) to ensure consistent and timely messaging.

Training & Enablement

• Design and deliver role‑based training programs (live sessions, e‑learning, job aids, and guides).
• Partner with subject matter experts to develop relevant, practical training content.
• Ensure training approaches align with user needs and learning preferences.
• Coordinate and support training delivery, including scheduling, facilitation, and feedback collection.

User Adoption & Engagement

• Drive user adoption strategies, including champion networks, feedback loops, and reinforcement activities.
• Monitor adoption metrics and user feedback to identify gaps and opportunities.
• Develop targeted interventions to increase engagement and sustained usage.
• Support post‑launch activities to ensure long‑term success and continuous improvement.

Cross‑Functional Collaboration

• Partner with product managers, project managers, and business stakeholders to integrate OCM into delivery plans.
• Align change activities with project timelines, milestones, and governance structures.
• Collaborate with Knowledge Management, HR, and Communications teams as needed.

Measurement & Reporting

• Define and track KPIs related to adoption, training effectiveness, and change success.
• Provide regular reporting and insights to stakeholders and leadership.
• Use data to refine strategies and improve outcomes.

Who You Are

• Bachelor’s degree in Business, Communications, Organizational Development, or related field.
• 5‑8+ years of experience in change management, communications, training, or related roles.
• Proven experience supporting technology implementations or digital transformation initiatives.
• Experience designing and delivering training programs.
• Strong communication and storytelling skills across multiple formats and audiences.

Benefits And More

• Health, dental, and vision insurance
• Life and disability insurance
• Retirement & Savings Plan
• Emergency back‑up child and adult care
• Paid vacation, sick time off, and holidays
• Professional development and career advancement opportunities
• Employee recognition and reward programs
• Employee wellness and assistance programs
• Employee discounts and perks

This position is eligible for overtime: No

The target salary range for this position varies by location and is commensurate with relevant experience: Boston $103,700 - $155,600 | Los Angeles $111,500 - $167,300 | New York $111,500 - $167,300 | Orange County $111,500 - $167,300 | Philadelphia $101,600 - $152,500 | San Francisco $119,300 - $178,900 | Santa Monica $111,500 - $167,300 | Silicon Valley $119,300 - $178,900