Manager, OR Distribution Control Center

Orange and Rockland Utilities, Inc.; Village of Spring Valley (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Orange and Rockland Utilities, Inc. in New York seeks a Shift Manager to oversee the safe, reliable electric distribution operations.

You will plan, supervise and lead the Control Center shift team and direct restoration activities to ensure timely responses. Responsibilities include managing training, coordinating with stakeholders, ensuring compliance, and maintaining budgets while optimizing system performance.

Qualifications

• Bachelor's Degree with 3+ years related technical work experience and 3+ years supervisory experience or
• Associate's Degree with 5+ years related technical work experience and 3+ years supervisory experience or
• High School Diploma/GED with 7+ years related technical work experience and 3+ years supervisory experience
• Bachelor's Degree preferred in Engineering or related field

Responsibilities

• Managing employees by expanding their skills through training and leadership courses and supporting growth.
• Directing restoration activities and serving as IC/OC during Class 1 ICS mobilizations.
• Developing a proactive, customer-centric culture to foster trust and improve value for stakeholders.
• Notifying Company departments and outside agencies as required by procedure and regulatory requirements.
• Analyzing and evaluating performance and integrity of distribution systems for real time and post-contingency operation.
• Overseeing safe and timely restoration of customers and tracking estimated restoration times.
• Enforcing provisions of the collective bargaining contract and conducting local union negotiations.
• Liaising with internal and external stakeholders and managing budgets and workloads.

Skills

Strong communication

Team leadership

Technical aptitude

Problem solving

Multitasking under pressure

Customer service focus

Written communication

Adaptability

Education

Bachelor's degree + 3 years related experience

Associate's degree + 5 years related experience

High School Diploma/GED + 7 years related experience

Bachelor's degree preferred in Engineering or related field

Tools

MS Office Suite

OMS

NRG

EMS

ADMS

Job description

Overview

The Shift Manager is responsible for the safe, reliable and economic operations of the electric distribution system. Plans, supervises and leads the Control Center shift team. Directs restoration activities to ensure a safe, timely and efficient response. Controls all activities in the Control Centers daily operation to maximize the integrity, reliability and continuity of the electrical distribution system while operating within assigned human resource budgets and schedules.

Overview

The Shift Manager is responsible for the safe, reliable and economic operations of the electric distribution system. Plans, supervises and leads the Control Center shift team. Directs restoration activities to ensure a safe, timely and efficient response. Controls all activities in the Control Centers daily operation to maximize the integrity, reliability and continuity of the electrical distribution system while operating within assigned human resource budgets and schedules.

Responsibilities

Core Responsibilities

• Managing employees by expanding their skills through the proactive identification, development, and provision of appropriate training and leadership courses, while creating and supporting opportunities for individual and team growth.
• Perform other related tasks and assignments as required including serving as IC/OC during Class 1 ICS mobilizations, directing Company response during periods of elevated system activity, and performing all duties and functions of the DSO position when required to meet operational needs.
• Commit to the ideals of developing a proactive, customer-centric culture to foster trust and confidence among customers and improve value for all stakeholders.
• Ensure notification to all Company departments and/or outside agencies as required by procedure and regulatory requirements.
• Analyze and evaluate the performance and integrity of the overhead and underground distribution systems for both real time and post-contingency operation.
• Oversee the safe and timely restoration of customers including tracking estimated restoration times to ensure accurate information is being communicated to customers.
• Direct and enforce administration of the provisions of the collective bargaining contract and conducts union negotiation at the local level.
• Function as liaison with internal and external stakeholders.
• Operate within O&M and human resource budgets by controlling expenditures and managing workloads. Recommend modifications to existing procedures and practices, which will affect improved electric service and/or lower expenditures.
• Provide quality assurance by assessing the department's compliance to specifications, procedures, rules and regulations, identifying deficiencies and their root causes and correcting deficiencies for overall improvement to achieve operating excellence.
• Aptitude Test Required (unless already a qualified DSO)
• Due to the extensive training associated with this position, the department expects a two-year commitment that starts once the candidate qualifies as a Distribution System Operator.

Qualifications

Required Education/Experience

• Bachelor's Degree and 3 years related technical work experience and three years supervisory experience or
• Associate's Degree and 5 years related technical work experience and three years supervisory experience or
• High School Diploma/GED and 7 years related technical work experience and three years supervisory experience

Preferred Education/Experience

• Bachelor's Degree preferred in Engineering or related field

Relevant Work Experience

• Knowledge of the electrical distribution system, Electric Operations and Construction, operation and restoration of the distribution system, required.
• Strong computer skills and be familiar with storm restoration procedures, required.
• High regard for personal accountability, and understand the critical importance of commitment to excellence, required.
• Innovative and flexible with the ability to handle multiple assignments and meet stringent deadlines, required.
• Strong oral and written communication skills, and ability to interact with customers, union personnel, executives, and other levels of management, required.
• Strong interpersonal skills, professional demeanor, and comfortable dealing with all levels of management, union personal, and customers. Committed to providing exemplary customer service, required.
• Within 8 months of date of hire, must progress to Qualified Distribution System Operator status by achieving a thorough working knowledge of the electric distribution system, Company and Departmental policy, procedures, legal & ethical requirements, safety and environmental practices and be proficient in the use of Microsoft Office (Excel, Outlook, PowerPoint, and Word), OMS, NRG, EMS, ADMS, and other operational or Windows based software utilized in the Corporation, required.
• Previous Control Center experience is preferred.

Skills and Abilities

• Strong written and verbal communication skills
• Builds and manages effective teams
• Effectively coaches and delivers constructive feedback
• Possesses strong technical aptitude
• Quickly troubleshoots and resolves problems
• Demonstrates excellent judgment and decision making skills
• Ability to simultaneously handle multiple priorities
• Possesses flexibility to work in a fast paced, dynamic environment
• Maintains composure under pressure
• Maintains a high degree of professionalism

Licenses and Certifications

• Driver's License Required

Physical Demands

• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday
• Stand to use/operate office equipment for the duration of the workday
• Ability to read small print and symbols
• Work rotating shifts, including nights, midnights, weekends and holidays

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Must be able and willing to travel within Company service territory, as needed.