Manager, Operations - Remote

PRIME Therapeutics; United States; Remote; USD 81,000 - 138,000; Full time

Job summary

Prime Therapeutics is seeking a Manager of Operations to lead the Benefit Plan Configuration team and drive accurate programming of benefit plans. This remote role requires coordinating cross-functional teams, managing performance, and delivering timely solutions across stakeholders, members, providers, and customers.

The role emphasizes data validation, reporting, and process improvement, with a focus on maintaining SLAs and ensuring compliant, cost-effective operations in a national remote

Qualifications

• Bachelor’s degree in business, healthcare, or related field.
• 6+ years in operations management, PBM, healthcare, or related fields.
• 2+ years of leadership/people management experience.
• Must be eligible to work in the United States without visa or sponsorship.

Responsibilities

• Lead and develop the Benefit Plan Administration team across multiple lines of business.
• Ensure SLAs, performance goals, and service levels are met or exceeded.
• Oversee project management, programming, testing, and documentation activities.
• Schedule employees, manage capacity, and coordinate workflows.
• Develop and document workflows, system requirements, and testing to deliver efficient solutions.
• Identify reporting needs and validate reporting prior to production release.
• Create and maintain ticketing, benefit landscapes, and workflows; implement improvements.

Skills

Analytical thinking

Problem solving

Leadership

Communication

Education

Bachelor’s degree in business, healthcare, or related area

Tools

Microsoft Excel

Microsoft Word

Business systems

Job description

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.

Job Posting Title Manager, Operations - Remote Job Description

The Manager of Benefit Plan Configuration is responsible for leading and developing the Benefit Plan Administration team across multiple lines of business to ensure accurate and consistent programming of benefit plans. This role ensures operational goals, performance guarantees, and service level agreements (SLAs) are achieved by managing team performance, creating project plans, and overseeing execution against deadlines. The position applies deep knowledge of departmental workflows to assess cross-functional impacts and collaborates with internal and external stakeholders, including customers, members, and providers, to resolve escalated issues and deliver high-quality service.

• Manage employee performance through defined scorecards and performance metrics and provide ongoing feedback, coaching, direction, and development
• Lead the team in organizational data validation projects to support major system enhancements or release updates
• Oversee project management, programming, testing, and documentation activities to drive performance and ensure service level agreements (SLAs) are met or exceeded
• Schedule employees, manage capacity, and coordinate activities to maintain appropriate workflow
• Develop and document workflows, system requirements, system impact analyses, system design, process analyses, and testing, including reasonableness checks, using software development methodology to deliver efficient, cost-effective solutions as directed
• Identify reporting needs based on system programming and workflows; document reporting requirements and conduct testing of new reporting prior to implementation in production
• Create and maintain necessary functionality in ticketing systems, benefit landscapes, and workflows; recommend and implement solutions and evaluate results
• Partner with client-facing teams to resolve client concerns and ensure identified improvement opportunities are effectively addressed and implemented
• Other duties as assigned

Minimum Qualifications

• Bachelor’s degree in business, healthcare, or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma from an accredited school or equivalent GED required
• 6 years of work experience in operations management, pharmacy benefit management, healthcare, insurance, retail, analytics, or operational compliance
• 2 years of leadership/people management experience
• Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

• Advanced analytical and problem-solving skills with demonstrated ability to evaluate operational workflows and identify cross-functional impacts
• Ability to lead teams through multiple, concurrent projects while ensuring compliance with strict timelines, SLAs, and performance guarantees
• Proficiency in Microsoft Excel, Word, and business systems used for benefit configuration, with the ability to translate data into actionable insights
• Demonstrated ability to develop and implement process improvements to drive efficiency and quality
• Strong interpersonal, communication, and facilitation skills with the ability to influence across internal and external stakeholders
• Ability to prepare and deliver documentation, reporting, and audit responses that ensure compliance with organizational and regulatory standards

Preferred Qualifications

• 3 years of people management experience in PBM environment
• Experience analyzing benefit plans and programming rules to demonstrate a benefit structure with an automated claims processing system
• Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures
• Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job

Potential pay for this position ranges from $81,000.00 - $138,000.00 based on experience and skills.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

At Prime Therapeutics (Prime), we are a different kind of PBM. We're reimagining pharmacy solutions to provide the care we would want for our loved ones. That purpose energizes our team and creates limitless opportunities to make a difference. We know that people make all the difference. If you're ready for a purpose-driven career and are passionate about simplifying health care, let’s build the future of pharmacy together.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at email [e-mail].