Manager, Operations - Estee Lauder

Macy's; New York (NY); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Eight paid holidays

Tuition reimbursement

Career development opportunities

Job summary

Macy’s is hiring a Manager of Operations to drive efficient store performance, profitability, and omni-channel goals. You will oversee payroll, merchandise flow, shortages, staffing, and store safety, reporting to the Director of Stores Operations.

You will lead an experienced team, implement safety programs, and foster an inclusive, high-performing culture while aligning with company objectives and customer service excellence.

Qualifications

• High School diploma or equivalent required; 3–5 years of prior retail management experience preferred.
• Ability to manage payroll and store expenses with focus on EBIT% and budget adherence.
• Strong leadership, communication, and problem-solving skills to guide a large operations team.

Responsibilities

• Manage payroll and non-payroll expenses to optimize EBIT%.
• Direct receiving and processing of merchandise receipts; maintain back-of-house standards.
• Analyze shortages and lead reduction initiatives with Asset Protection.
• Train and develop the operations team to maximize potential and business opportunities.
• Communicate store objectives clearly to Leaders and Colleagues.
• Oversee store maintenance to ensure a safe, clean environment for customers and staff.
• Manage supply budgets and stocking of selling supplies.
• Lead shortage and safety programs and recruit qualified staff.
• Create an inclusive environment with strong customer service focus.
• Address colleague concerns per Company values and conduct performance reviews.

Skills

Leadership & Team Management

Financial Acumen

Operational Expertise

Training & Development

Communication

Problem-Solving

Organizational Skills

Strategic Planning

Integrity & Professional Standards

Negotiation Skills

Education

High School diploma or equivalent

Job description

Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Operations ensures efficient operations and achieves profitability and omni-channel goals. They oversee expense management, shortage prevention, staffing and scheduling, merchandise flow, customer service, and housekeeping and safety standards. Reporting directly to the Director, Stores Operations, this role provides a career path in Regional Operations, Asset Protection, or Store Management.

What You Will Do

• Manage payroll and non-payroll expenses, directly responsible for EBIT%.
• Direct receiving and processing of all merchandise receipts; ensure back-of-house standards are maintained.
• Analyze store shortages and implement reduction initiatives in partnership with the Asset Protection Manager.
• Ensure thorough understanding of procedures, policies, exposure standards, and shortage awareness by the store team, including all People Leaders and Colleagues.
• Train, motivate, and develop the operations team to maximize their potential and business opportunities.
• Clearly communicate store and Company objectives to ensure both People Leaders and Colleagues are well-informed.
• Oversee total store maintenance to create a safe and clean environment for customers and colleagues.
• Manage supply budgets and ensure the store remains stocked with selling supplies and other required items.
• Initiate and implement shortage and safety programs.
• Recruit and select qualified support Colleagues.
• Create a positive, inclusive work environment focusing on internal and external customer service and safety.
• Address Colleague concerns fairly and reasonably, consistent with Company values.
• Monitor and address performance issues promptly; administer reviews and check-ins.
• Utilize the check-in process as a tool for colleague talent development, promotion, and advancement.
• Lead Colleagues in support of community service opportunities.
• Drive overall Store Scorecard results by focusing on tactics such as shopping environment, pricing and signing, workload planning, staffing and weekend compliance, logistics, shortage, and safety.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

Leadership and Team Management: Strong leadership profile with the ability to inspire, motivate, and build effective teams.

Financial Acumen: Experience in managing payroll and non-payroll expenses with direct responsibility for EBIT%.

Operational Expertise: Proficiency in overseeing merchandise receipt processing and maintaining back-of-house standards.

Training and Development: Skills in training, motivating, and developing team members to maximize potential and business opportunities.

Communication: Clear and effective written and verbal communication skills for various situations.

Problem‑Solving and Decision‑Making: Ability to address Colleague concerns fairly and effectively manage time and priorities.

Organizational Skills: Highly organized with the ability to adapt quickly to changing priorities.

Strategic Planning and Execution: Ability to plan and execute strategies to drive overall Store Scorecard results.

Integrity and Professional Standards: Commitment to exemplifying the highest integrity and professional business standards.

Negotiation Skills: Excellent negotiation skills to ensure the best outcomes for the store and Company.

Who You Are

• Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of prior management experience, preferably in a retail environment.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some Additional Benefits We Offer Include

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

This job description is not all-inclusive. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

This position may be eligible for performance‑based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.