Manager, Operations Enablement & Capabilities - FuzeRx

Fuze Health Inc.; Santa Fe (NM); In loco; USD 102.000 - 128.000; Tempo pieno

Vantaggi offerti da questo lavoro

Dental and vision insurance

401(k) retirement savings plan

Paid time off and holidays

Descrizione del lavoro

Fuze Health Inc. is seeking a Manager, Operations Enablement & Capabilities to lead cross-functional initiatives that improve pharmacy operations, digital solutions, and customer engagement.

You will guide process improvement, technology enhancements, and workforce change across IT, product, compliance, and operations teams. Ideal candidates bring 7+ years in healthcare operations, Lean Six Sigma, and a track record of delivering scalable process and technology programs in digital pharmacy or

Competenze

• 7+ years in operations management, preferably in healthcare or digital pharmacy.
• 3+ years experience in effectively managing a team.
• Proven leadership in continuous improvement (Lean/Six Sigma) methodologies, training, and deployment.
• Strong technical background in Salesforce, CRM optimization, and contact center technology.
• Strong analytical skills and ability to create and manage KPIs and dashboards.
• Excellent communication skills with the ability to influence cross-functional teams (IT, Product, Compliance).
• Demonstrated problem-solving ability to turn complex operational challenges into actionable project plans.

Mansioni

• Monitor industry trends, competitor activities, and new technologies to identify opportunities.
• Analyze customer feedback, operational performance metrics and data insights to enhance the user experience, satisfaction, operational efficiency and turnaround time.
• Identify, prioritize, build, and optimize workflows, automation, dashboards, and reporting to enhance operations and customer experience.
• Effectively scope and manage projects, resource allocation, and deliverables, applying continuous improvement methodology.
• Lead cross-functional teams to guide enhancements and administration of pharmacy technology and capabilities including mobile apps, web portals, and chatbots.
• Set clear expectations by aligning team tasks with broader company goals.
• Communicate transparently, regularly and with high efficacy.
• Lead by example with accountability, resilience, and high ethical standards.
• Provide leadership, guidance, feedback, and performance management; remove roadblocks for efficiency.
• Foster team spirit and improve team culture and engagement.

Conoscenze

Operations mgmt

Lean Six Sigma

Leadership

CRM optimization

Contact center tech

Data analysis

Project management

Cross-functional collaboration

Strumenti

Salesforce

Descrizione del lavoro

Job Summary

At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs. Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.

Job Description

The Manager, Operations Enablement & Capabilities is responsible for delivering and managing process and digital pharmacy solutions to enhance accessibility, operational efficiency, and customer engagement. This role works across operations, clinical, product management, technology and customer-facing teams to define, develop, standardize and optimize processes and supporting technology. You and your team will effectively collaborate cross-functionally to understand, document, and translate complex business needs and technical requirements, effectively manage projects, and astutely identify and facilitate workforce change management needed to successfully implement new processes and technology enhancements. You will bring leadership and excellent communication and interpersonal skills to effectively manage all stakeholders in a dynamic and often ambiguous environment. You will lead initiatives to optimize operations while ensuring compliance to provide a platform for future company growth. You will lead and develop an engaged team, cultivating a high performance environment rooted in continuous improvement. The ideal candidate will have a strong background in process improvement, pharmacy operations, virtual pharmacy, CRM optimization, contact center technology and other healthcare technology solutions.

Key Responsibilities

Monitor industry trends, competitor activities, and new technologies to identify opportunitiesAnalyze customer feedback, operational performance metrics and data insights to enhance the user experience, satisfaction, operational efficiency and turnaround timeIdentify, prioritize, build, and optimize workflows, automation, dashboards, and reporting to enhance operations and customer experienceEffectively scope and manage projects, resource allocation, and deliverables, applying continuous improvement methodologyWork with cross-functional teams (IT, product development, growth, data, engineering, compliance, customer service) to guide and direct enhancements and administration of pharmacy technology and capabilities including mobile apps, web portals, and chatbotsSet clear expectations by aligning team tasks with broader company goalsCommunicate transparently, regularly and with high efficacyLead by example by demonstrating accountability, resilience, and high ethical standardsEnsure team excellence by providing leadership, guidance, feedback, development opportunities and performance management.Delegate tasks effectively based on individual team member strengths and workloads and remove roadblocks so your team can work efficiently and meet deadlines.Foster team spirit and works to improve team culture and employee engagement

Minimum Qualifications

7+ years in operations management, preferably in healthcare or digital pharmacy3+ years experience in effectively managing a teamProven leadership in continuous improvement (Lean/Six Sigma) methodologies, training, and deploymentStrong technical background in Salesforce, CRM optimization, and contact center technologyStrong analytical skills and ability to create and manage KPIs and dashboardsExcellent communication skills with the ability to influence cross-functional teams (IT, Product, Compliance)Demonstrated problem-solving ability to turn complex operational challenges into actionable project plans

Additional Information

Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions. Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Fuze Health’s policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship.

Salary and Benefits

Compensation Range: $102,400-$128,000/annuallyThe compensation range provided reflects the applicable national market range for this role and may vary based on the candidate's geographic location, experience, and qualifications.Commission Eligible: NoAnnual Incentive Bonus Eligible: NoEquity Eligible: NoTravel: No - Required up to 0% of the timeLocation Requirement: Fuze Health is limited to individuals residing in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington (WA), Wisconsin .Employment Authorization Requirement: Applicants must be authorized to work for any employer in the U.S.

Benefits

Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment (AD&D) insurance, flexible spending account (FSA) and health savings account (HSA), commuter benefits, employer-paid short-term (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave, and a Lifestyle Spending Account allowance each month.

More Benefits Information Here

Fuze Health Benefits Site

Application deadline

November 6, 2026

Equal Opportunity Employer

Fuze Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, please contact us at. Fuze Health considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company. Use of Automated Decision ToolsFuze Health recruiters and hiring managers may use automated decision tools to help identify candidates who match the stated job requirements, and to what extent. These tools are designed to help ensure fairness in all aspects of the hiring process by providing recruiters and hiring managers with data-backed insights based on information provided in your resume, including work experience, education, and other skills. Fuze Health does not use automated decision tools to make hiring decisions; hiring decisions always involve human review and input. If you have any questions or would like to request an alternative process, please contact us at.

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