Manager, Operations CPD

The General Hospital Corporation

Boston (MA)

On-site

USD 90,000 - 120,000

Full time

5 days ago

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Job summary

Mass General Brigham seeks a Sterile Processing Operations Manager to lead reprocessing activities across departments, ensuring safe and compliant operations. The role emphasizes staffing, budgeting, and collaboration with perioperative services to support patient care goals.

The position requires strong leadership, regulatory knowledge, and the ability to drive process improvements in a busy clinical setting at our Boston location.

Qualifications

High School Diploma or Equivalent required.
Bachelor's Degree related field preferred.
CRCST certification required; CIS and CER preferred.
3–5 years central processing sterilization experience required.
3–5 years supervisory experience preferred.

Responsibilities

Manages daily sterile processing operations, ensuring safe, efficient, and compliant reprocessing activities.
Manages and develops staff through performance management, coaching, training, and employee engagement activities
Oversees staffing, scheduling, workflow coordination, and resource allocation to support operational and customer service needs.
Ensures compliance with applicable regulatory, accreditation, infection prevention, safety, and departmental standards.
Monitors departmental quality, productivity, and service metrics and implements corrective actions as needed.
Oversees instrumentation, inventory, and supply operations to ensure operational readiness and availability of resources.
Collaborates with perioperative services, procedural areas, supply chain, and other stakeholders to support procedural readiness and service delivery.
Investigates and resolves operational, quality, customer service, and personnel issues.
Participates in departmental budgeting, resource planning, and process improvement initiatives.

Skills

Oral & written communication

Organizational skills

Interpersonal skills

Problem solving

Adaptability

Microsoft Office

Instrument tracking systems

Software learning

Education

High School diploma

Bachelor's degree preferred

Tools

CRCST certification (HSPA)

CIS Certification (HSPA)

CER Certification (HSPA)

Job description

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Shift: 3:00pm to 11:30pm

Summary: Responsible for the overall operational, financial, quality, and personnel performance of sterile processing operations across assigned departments or locations. Leads supervisors and operational teams, ensuring effective workforce management, resource allocation, regulatory compliance, and the delivery of safe, high-quality, and efficient reprocessing services aligned with organizational and patient care objectives.

Does this position require Patient Care? No

Essential Functions

Manages daily sterile processing operations, ensuring safe, efficient, and compliant reprocessing activities.
Manages and develops staff through performance management, coaching, training, and employee engagement activities
Oversees staffing, scheduling, workflow coordination, and resource allocation to support operational and customer service needs.
Ensures compliance with applicable regulatory, accreditation, infection prevention, safety, and departmental standards.
Monitors departmental quality, productivity, and service metrics and implements corrective actions as needed.
Oversees instrumentation, inventory, and supply operations to ensure operational readiness and availability of resources.
Collaborates with perioperative services, procedural areas, supply chain, and other stakeholders to support procedural readiness and service delivery.
Investigates and resolves operational, quality, customer service, and personnel issues.
Participates in departmental budgeting, resource planning, and process improvement initiatives.

Qualifications

Education: High School Diploma or Equivalent required and Bachelor's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree? No
Licenses and Credentials: Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) or C.S.P.D.T - Certified Sterile Processing and Distribution Technician - Certification Board for Sterile Processing and Distribution, Inc required; Certified Instrument Specialist [CIS] - Healthcare Sterile Processing Association (HSPA) preferred; Certified Endoscope Reprocessor [CER] - Healthcare Sterile Processing Association (HSPA) preferred
Experience: Central Processing Sterilization Experience 3-5 years required and Supervisory Experience 3-5 years preferred

Knowledge, Skills and Abilities

Complete knowledge of clinical operations, hospital mission and goals, and human resources policies and procedures.
Advanced oral and written communication skills.
Excellent organizational skills, including the ability to multitask, delegate appropriately, and meet deadlines.
Strong interpersonal skills with the ability to provide direction and development to employees by coaching, identifying training needs, assigning progressively challenging projects, and assisting in career development planning.
Ability to analyze and solve problems in a systematic, logical, and timely manner.
Ability to adapt to changes in daily routine.
Experience working with Microsoft Office applications and instrument tracking systems; ability to learn additional software as required.
Works within legal, regulatory, accreditation, and ethical practice standards relevant to the position: follows safe practices required for the position; complies with appropriate policies and procedures; fulfills any training required; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

Additional Job Details (if applicable)

Physical Requirements