Manager, Operations Communication

Topgolf

Dallas, Northern (TX, KY)

On-site

USD 95,000 - 140,000

Full time

14 days+

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Benefits offered by this job

Free Play

Half-price food

Health insurance

Dental insurance

Vision insurance

401(k) match

Mental health platform

Job summary

Topgolf Entertainment Group seeks a seasoned Operations Communications lead to own the strategy, development, and enhancement of venue-facing communications, guides, and FAQs. You will partner with Technology, Operations, Finance, Marketing, and other teams to ensure clear, timely information for all venues.

Responsibilities include coordinating the Operations Master Calendar, supporting venue leadership, and driving continuous improvement with AI-enabled documentation tools; a strong emphasis

Qualifications

Bachelor’s degree or equivalent experience.
5+ years of Topgolf operational leadership experience with strong understanding of venue operations and business rhythms.
Exceptional written and verbal communication skills, including SOPs, playbooks, and job aids.
Strong project management, organizational, analytical, and problem‑solving skills.

Responsibilities

Own the strategy, development, and continuous improvement of venue-facing operational communications, documentation, process guides, and FAQs.
Support operations programs, rollouts, and special initiatives, ensuring venues have tools, information, and timelines for successful launches.
Build cross-functional relationships across Technology, Operations, Finance, Marketing, F&B, Memberships, Events, Leadership Development/Culture, and other VSC teams; act as liaison to venue leadership.
Own and maintain the Operations Master Calendar, coordinating timelines and identifying conflicts across promotions, programming, technology releases, and company initiatives.
Leverage AI and emerging technologies to streamline communication workflows and improve documentation quality.

Skills

Operational leadership

Written communication

Project management

Cross-functional collaboration

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

PIE

Topgolf App

Hestia

Namify

Smartsheets

AWS Reporting

Coupa

Crunchtime

Toast

The Huddle

SharePoint

Microsoft Teams

Office tools

Job description

What you will do

Communications Strategy & Content: Own the strategy, development, and continuous improvement of venue-facing operational communications, documentation, process guides, and FAQs, maintaining consistent messaging across all channels.
Program & Initiative Support: Support operations programs, rollouts, and special initiatives, ensuring venues have the tools, information, and timelines needed for successful launches.
Cross‑Functional Partnership & Issue Resolution: Build strong cross‑functional relationships (Technology, Operations, Finance, Marketing, F&B, Memberships, Events, Leadership Development/Culture, and other VSC teams), acting as the operational liaison to venue leadership and applying critical thinking and troubleshooting to resolve issues before they impact venues. Serve as a primary resource for venue leadership, coordinating with subject matter experts and continuously improving communication effectiveness.
Calendar & Meeting Coordination: Own and maintain the Operations Master Calendar, coordinating timelines and identifying conflicts or risks across promotions, programming, technology releases, and company initiatives. Lead planning, coordination, and follow-up for recurring Venue Leadership calls, including agendas, materials, and action items.
Process, Systems & AI: Leverage AI and emerging technologies to streamline communication workflows and improve documentation quality.

Core Competencies for Success

Operational Acumen: Thinks like an operator while communicating like a business leader. Brings deep operational knowledge of the Topgolf business and venue environment. Translates complex initiatives into clear communication that drives consistent execution across all venues.
Critical Thinking & Troubleshooting: Applies cross‑functional awareness to resolve issues before they impact venues. Applies critical thinking and troubleshooting to resolve issues before they reach venue leadership. Coordinates with subject matter experts to continuously improve communication effectiveness.
Stakeholder Partnership: Builds exceptional relationships and trust across all levels of the organization. Builds strong cross‑functional relationships across Technology, Operations, Finance, Marketing, F&B, Memberships, Events, and other VSC teams. Serves as the trusted operational liaison to venue leadership.
Continuous Improvement & Innovation: Brings a proactive, solutions‑oriented mindset to communication and documentation. Leverages AI and emerging technologies to streamline communication workflows and improve documentation quality. Owns the continuous improvement of venue‑facing documentation, process guides, and FAQs.
Execution Excellence: Keeps venue leaders informed and cross‑functional initiatives on track. Owns and maintains the Operations Master Calendar so it stays current and aligned across departments. Ensures cross‑functional initiatives and operations rollouts launch with clear readiness and minimal gaps.

Qualifications

Bachelor’s degree or equivalent experience.
5+ years of Topgolf operational leadership experience with strong understanding of venue operations and business rhythms.
Proven success leading within a Topgolf venue environment.
Exceptional written and verbal communication skills, including experience with SOPs, playbooks, and job aids.
Strong project management, organizational, analytical, and problem‑solving skills.

Preferred Skills

Working knowledge of Topgolf operational systems: PIE, Topgolf App, Topgolf.com, Hestia.
Working knowledge of Namify, Smartsheets, AWS Reporting, Coupa, and Crunchtime.
Proficiency with Toast, The Huddle, SharePoint, Salesforce, Microsoft Teams, and Office tools.
Experience supporting enterprise‑wide operational initiatives, technology rollouts, and marketing/promotional launches.
Experience leveraging AI tools to improve productivity and documentation.

Benefits

Free Play & 1/2 price food!
Health, dental, vision, 401(k) team member match, free mental well‑being platform – and that’s just for starters for those who qualify.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources.

Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E‑Verify and will provide the federal government with your Form I–i information to confirm that you are authorized to work in the U.S.

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