Manager, Operations

TForce Freight, Inc.; Salinas (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

TForce Freight, Inc. is seeking an Operations Manager to oversee day-to-day operations in service centers, analyze data, and drive productivity, service quality, and safety. You will collaborate with the service center management team to develop action plans and improve service levels.

This role supervises other service center supervisors, coordinates hiring and promotions, and ensures adherence to labor agreements. Strong communication and leadership are essential.

Qualifications

• US citizen or authorized to work in the US.
• Strong communication skills are required.
• Dock operations experience is preferred.
• Supervisory experience in transportation is preferred.
• High school diploma or GED is required; bachelor's degree preferred.

Responsibilities

• Reviews projected performance plan to verify drivers, routes, and staff allocations.
• Compares planned vs. actual performance to identify improvements.
• Observes dock operations to ensure proper procedures.
• Coordinates hiring and promotions with other managers.
• Ensures labor agreements adherence and handles grievances.
• Participates in new hire orientation and communicates expectations.
• Determines employee training needs and provides feedback.
• Conducts performance evaluations and resolves issues.
• Builds labor relations with unionized staff and management.
• Communicates updated policies and service rules to employees.
• Focuses on meeting/exceeding service targets to reduce churn and grow business.

Skills

Strong communication skills

Dock operations experience

Supervisory experience in transport

Bachelor's degree or higher

Education

High School Diploma/GED

Bachelor's Degree or international equivalent

Job description

Job Summary

An Operations Manager will oversee and coordinate the day-to-day operations within service centers. This individual analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. This position oversees other service center supervisors.

Job Description

Job Title: Manager, Operations

Job Responsibilities

• Reviews the projected performance plan to verify the correct number of drivers, routes, and employees are allocated to their area of responsibility
• Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
• Observes dock operations to ensure established work procedures (e.g., freight handling, etc.) are followed.
• Work with other managers to coordinate hiring and promotion decisions.
• Work with other managers to ensure adherence to labor agreements and address grievances.
• Participates in new hire orientation meetings to communicate expectations, company policies, service and productivity goals.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issue.
• Builds labor relations by interacting with the service center management team and unionized employees and addressing and resolving requests and situations.
• Communicates updated corporate policies and service center work rules to ensure employees are aware and understand established processes.
• Focuses on meeting and exceeding expected levels of service (e.g., on time deliveries, eliminating missed pick-ups, reducing claims, etc.) to reduce customer churn and grow additional business.

Job Requirements

• U.S. citizen or otherwise authorized to work in the U.S.
• Strong communication skills
• Previous dock operations experience - Preferred
• Supervisory experience in the transportation industry - Preferred
• High school diploma, GED, or international equivalent
• Bachelor's Degree (or internationally comparable degree) - Preferred