Manager - Operations

Pace Analytical Services, LLC; Minneapolis (MN); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salaries

Medical benefits

401K retirement savings match

Job summary

Pace Analytical Services, LLC is seeking a detail‑driven Manager to lead lab, services and field programs, focusing on performance, policy, and client satisfaction. You will validate results, schedule services, and drive improvements across the department.

The role requires strategic planning, budget oversight, and collaboration across multiple teams to ensure compliant, high‑quality service delivery in a safety‑minded organization.

Qualifications

• Bachelor's degree in chemistry or biology or closely related field.
• 7+ years of progressive leadership, including 5+ years in management.
• Licenses/certifications must be maintained as required.

Responsibilities

• Lead and manage lab/services/field programs and related metrics.
• Oversee staffing, hiring, training and engagement.
• Develop and align strategies, policies and procedures.
• Ensure compliance with relevant regulations and standards.
• Communicate with leadership and manage customer expectations.
• Manage budget and resources across multiple areas.
• Resolve escalated customer and operational issues.
• Oversee special projects and measure outcomes.

Skills

Leadership

Budget management

Team development

Policy development

Performance metrics

Communication

Presentations

Problem solving

Education

Bachelor's degree in chemistry/biology

Job description

Shift

Monday-Friday 8:00AM - 5:00PM

Shift: Monday - Friday, 8 AM - 5 PM

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Manager

Compensation: $100,000 per year

SUMMARY

Responsible for managing the development and implementation of lab, services, and field programs, performance and metrics, policies and procedures from a functional or technical perspective, including validating and auditing results, scheduling and services, and resolving service and customer problems for the entire department; provides advanced professional assistance to management staff in the area of assignment and related matters. Oversight includes multiple departments/functions.

ESSENTIAL FUNCTIONS

• Manages staff including hiring, training, development and engagement of self and team members, evaluating performance, providing compensation recommendations, and performance management.
• Manages implementation and oversight of schedules, services, results and related functional programs to achieve desired and operational results, aligns leadership and resources required, and ensure effective administration; may include multiple to broad areas.
• Provides input and advice regarding developing and aligning strategies and programs to manage the lab, services or field programs, policies and procedures for the group or areas.
• Manages and participates in operational, instrumentation and equipment reviews; assists with ensuring compliance with federal, state, local, and institutional standards, regulations and policies, uses fair practices in the handling of area related issues.
• Provides observations and recommendations to leadership for improvement of the organization's policies, procedures and practices on lab, services or field matters.
• Manages expectations of leaders, managers, staff and operations, facilitates communication on customer needs and business requirements, and establishes performance metrics; contacts are diverse and very complex.
• Resolves escalated, technical or sensitive customer and operational problems or conflicts; works with internal groups or external agencies as needed and oversees the successful resolution; areas are very complex to specialized.
• Manages the group or area budget including allocating resources and approving expenditures under control; budget is large in nature and includes multiple areas. Develops and manages metrics.
• Oversees or participates in special projects by identifying company, department, customer or service issues and priorities; communicates, coordinates, and evaluates results.
• Maintains currency of lab, services, and field regulations, industry trends, current practices, new developments, applicable laws, and related legislation.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience

Bachelor's degree in chemistry, biology, or a closely related field; AND seven (7) years of progressive leadership experience, including five (5) years of managerial experience; OR an equivalent combination of education, training and experience.

Required Certificates, Licenses, and Registrations

Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

• None.

Required Knowledge and Skills

Required Knowledge

• Comprehensive principles, practices and techniques of lab, services or field areas, such as biology or chemistry; areas are very complex to specialized in nature.
• Understanding of the development and implementation of area programs, policies and procedures; includes multiple or broad areas.
• Principles and practices of developing teams, motivating employees and managing in a team environment.
• Basic principles and practices of budget development and administration.
• Applicable lab, services or field laws, codes and regulations.
• Computer applications and systems related to the work.
• Understanding of dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, occasionally where relations may be confrontational or strained.
• Principles and techniques of providing effective oral presentations.
• Principles and practices of program planning, development and evaluation.
• Principles and techniques of making effective oral presentations.
• Correct business English, including spelling, grammar and punctuation.

Required Skills

• Performing comprehensive professional-level lab, services or field duties in a variety of assigned areas.
• Overseeing and administering comprehensive and varied area functions.
• Supervising and evaluating employees and providing related recommendations.
• Training others in policies and procedures related to the work.
• Applying business and project management methodologies with a focus on implementing plans to achieve goals.
• Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost effective and efficient manner.
• Interpreting, applying and explaining applicable laws, codes and regulations.
• Providing consulting services to supervisors and staff.
• Preparing functionals reports, correspondence and other written materials.
• Using initiative and independent judgment within established organizational and department guidelines.
• Using tact, discretion and prudence in working with those contacted in the course of the work.
• Performing effective oral presentations to large and small groups across functional peers and the department.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

PHYSICAL/MENTAL REQUIREMENTS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING ENVIRONMENT

Work is performed in lab, office and field settings. Work is subject to exposure to blood or bodily fluids, chemicals, fumes, gasses, noxious odors and related items in a lab and environmental setting. Work can also be subject to travel.

Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits

When you join Pace, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

• competitive salaries
• medical
• dental vision
• 401K retirement savings plan (100% vested immediately in the employer match)
• life
• disability and voluntary benefits
• paid time off for holiday
• sick and vacation days
• HSA
• wellness program
• flexible spending accounts
• tuition reimbursement
• Employee Assistance program
• parental leave
• optional legal coverage and ID theft

Equal Opportunity Employer

Pace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.