Manager, Operations

Blue Shield of CA; Long Beach (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Blue Shield of CA is seeking an PDR Operations Manager to lead the Provider Dispute Resolution efforts across multiple lines of business and to partner with an offshore vendor. The role focuses on keeping PDR and NSB activities compliant while driving efficiencies through process improvements and strategic initiatives.

The role emphasizes leadership development, critical thinking, and building high-performing teams with opportunities for growth and learning.

Qualifications

• 7+ years of relevant experience, including 3 years in a management role.
• Experience with work scheduling, prioritizing, coaching and process execution.
• Understanding of Blue Shield of CA's mission and business plan.
• Experience in payor claims or similar business unit.
• Experience with at least one of Commercial, Medi-Cal and/or Medicare.

Responsibilities

• Oversee onshore and offshore provider dispute resolution teams.
• Ensure PDR and NSB inventory complies with regulatory guidelines.
• Collaborate with PDR Regulatory Audit Manager to improve procedures and systems.
• Develop and implement strategic initiatives to enhance the PDR department.
• Report to the Director of PDR and lead cross-functional collaboration.

Skills

Team leadership

Project management

Coaching

Work scheduling

Risk management

Education

College degree or equivalent experience

Job description

Your Role

The Provider Dispute Resolution (PDR) Operations team manages and processes provider disputes across the Commercial, Medi-Cal and Medicare lines of business and the No Surprise Billing(NSB) process. The team also partners with an offshore vendor to complete provider disputes and other strategic projects. The PDR Operations Manager will report to the Director of PDR. In this role you will be responsible for ensuring PDR and NSB inventory stays within compliance and regulatory guidelines, manage both onshore and offshore teams, and partner with the PDR Regulatory Audit Manager to create efficiencies in procedures, systems, and develop and implement strategic initiatives that will enhance the PDR department.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires a college degree or equivalent experience and minimum 7 years prior relevant experience, including 3 years of management experience gained as a team leader, supervisor or project/program manager


• Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution, work organization, risk management and delegation


• Understands Blue Shield of CA's mission and business plan


• Has functional expertise within the area of responsibility


• Requires advanced knowledge of job area usually obtained through advanced education combined with experience


• Requires previous experience working for a payor in claims or similar business unit


• Requires expertise in at least one or more of the following lines of business - Commercial, Medi-Cal and/or Medicare


• Prior auditing and/or compliance/regulatory experience is preferred


• Possess the acumen to handle complex situations and responsibilities simultaneously with the urgency of immediate demands brought by leadership or other departments

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week. Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.