Manager, Operations

West Pharmaceutical Services, Inc; Greenfield (IN); On-site; USD 90,000 - 140,000; Full time

Job summary

West Pharmaceutical Services, Inc. is seeking a Manager, Operations in Greenfield, Indiana. You will lead production, facilities and engineering to meet customer expectations and drive continuous improvement.

You will supervise manufacturing activities, manage staffing, and support technology transfer and process changes across cross-functional teams while maintaining strict quality and safety standards.

Qualifications

• Bachelor's degree in a technical discipline to include Business, Operations, or Engineering. required and
• Master's Degree preferred
• Minimum 8 years experience in manufacturing/operations
• Experience with ISO standards, FDA and cGMP required
• Pharmaceutical manufacturing experience preferred

Responsibilities

• Provide direction and leadership to production, processing, facilities and engineering to meet customer expectations.
• Supervise and optimize daily, weekly and long-term manufacturing activities while ensuring safety and quality.
• Lead technology transfer, start-ups, and process changes with cross‑functional teams.
• Address staffing needs, build bench strength and develop subordinates for future promotion.
• Support OpEx initiatives and continuous process improvement efforts to reduce waste and cost.
• Coordinate with customers and participate in audits and investigations as required.

Skills

OSHA/EPA safety regs

Lean manufacturing

Process automation

Reading drawings

Statistical analysis

Communication

Education

Bachelor's degree in technical discipline (Business/Operations/Engineering)

Master's degree preferred

Tools

SAP

MS Office

Job description

Title: Manager, Operations

Location: Greenfield, IN, US, 46140

Department: Operations

Description: At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life‑saving and life‑enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

Provide direction and leadership consistent with the vision of the company while providing support and feedback to production, processing, facilities, and engineering personnel in order to meet or exceed customer expectations. Instills confidence and the continued learning of skills to raise performance levels and facilitate a team effort environment. Sets guidance standards for work processes, behavior, performance expectations and compensation for the department. Coordinate inter‑department support and problem resolution. Assists as needed in the absence of the Site Director.

Essential Duties and Responsibilities

• Responsible for the daily, weekly, and long‑term manufacturing activities. Manages manufacturing personnel maintaining schedules, ensuring that resources are available, and personnel are adequately trained on processing and safety to execute their activities per established procedures.
• Supervises the manufacture of all products of the plant at the most economical cost consistent with prescribed quality and standards on a timely basis.
• Troubleshoots process, leads/supports closure of area deviations and investigations and ensures implementation of appropriate CAPAs.
• Actively participates/contributes to technology transfer, start‑ups, design and implementation of process changes, typically working on cross‑functional teams.
• Addresses human resource development opportunities and challenges. Determines staffing needs and organizational structures required to efficiently meet production plans. Develops subordinates to prepare them for future promotion (building bench strength). Actively participates in hiring the best and works to develop an exceptional workforce.
• Maximize capital resources. Responsible for cGMPs. Ensure plant and equipment are maintained to best possible working condition.
• Support customer relations’ efforts by meeting customer standards and delivery dates. Participate in resolving customer problems and reinforce marketing department’s customer relations program.
• Establish methods and means for handling, storage, packaging and delivery of products to prevent damage and deterioration.
• Identify the training needs and schedule required training of all the employees under direct supervision.
• Support Operational Excellence Management and participate on the OpEx initiatives.
• Maximize capital resources and assist in maintaining equipment and facilities in proper working condition. Requests for new capital equipment must be coordinated by working with the appropriate site personnel (i.e. production, engineering, continuous improvement, finance, maintenance and/or plant management) tasked to accomplish this result.
• Consistently promote the plant safety program, lean initiatives, training program and HR policies while holding employees accountable to follow all site policies, practices and procedures while also delivering results.
• Cover for the Site Director when required to do so.
• Participate in customer audits, customer complaint investigations, plant tours, etc. as requested or required.
• Performs other duties as assigned based on business needs.
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
• Exhibits regular, reliable, punctual and predictable attendance.
• Contributes to continuous process improvement efforts to reduce scrap, cycle times, improve efficiency, and eliminate waste.
• Provides a “Customer Service” attitude when interacting with internal and external customers while accomplishing work, production, and achieving quality standards.
• Maintains a clean, orderly and safe workstation and environment at all times.
• Conforms with and abides by all regulations, policies, work procedures, instruction, and safety rules.
• Exhibits regular, reliable, punctual and predictable attendance.
• Other duties as assigned

Education

• Bachelor's Degree in a technical discipline to include: Business, Operations, or Engineering. required and
• Master's Degree preferred

Work Experience

• Minimum 8 years 8-10 years of experience. required and
• Experience working with ISO standards, FDA and cGMP required and
• Pharmaceutical manufacturing experience preferred

Preferred Knowledge, Skills and Abilities

• General knowledge of OSHA/EPA/safety regulations, manufacturing and process automation.
• Working knowledge of business and shop floor systems to effectively manage operations; prefer SAP and MS Office applications.
• Understanding and experience in use of Lean manufacturing principles.
• Ability to read and interpret documents and drawings, specifications, safety rules, operating instructions, procedure manuals and regulatory documentation.
• Ability to write routine reports, correspondence and process documents.
• Ability to speak effectively before groups and employees in the organization.
• Write monthly progress reports and capital requests.
• Ability to understand mathematical concepts such as probability and statistical inference.
• Ability to problem solve.

Additional Requirements

• Medical Device manufacturing requires strict adherence to standards. Working environment is a manufacturing facility, which houses plastic injection molding machines. Must tolerate fumes and particulate generated from various plastics. Work areas are equipped with adequate lighting, cooling/heating and equipment that are in a good working condition. Must work constructively in an environment that may be stressful due to competing resources while at all times maintaining company confidentiality.
• May stand or sit for extended periods of time. Must transport oneself to and from other areas of the facility and travel to other divisions when necessary. Must have good visual acuity. If specifically necessitated by customer requirements, must be able to see with or without corrective lenses and distinguish color differences for product and safety issues. Hearing ability should be sufficient to hear audible alarms from distances up to 150ft.
• The ability to be able to lift and carry various items up to 50lbs.
• Minimal travel

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.