Manager Operations

Baylor Scott & White Health; Belton (TX); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health benefits

401(k) savings plan

Tuition reimbursement

PTO starting Day 1

Job summary

Baylor Scott & White Health in Texas is seeking a Manager of Operations to lead staffing, workflow and daily hospital functions. You will develop action plans, oversee budget management, supervise administrative staff, and coordinate cross‑functional teams to ensure efficient service delivery.

The role emphasizes continuous improvement, collaboration with leadership, and driving patient‑centered processes across the organization.

Qualifications

• Bachelor's or Master's degree preferred
• 3 years of supervisory experience preferred
• Hospital operations experience
• Community engagement experience
• Operational readiness experience
• Project/program management experience a plus

Responsibilities

• Supervises administrative staff and conducts performance reviews
• Develops and oversees action plans to launch and maintain programs
• Leads staffing and process flow improvements across departments
• Manages budgets and monitors expenditures
• Serves as liaison with leadership and external partners
• Implements policies and procedures to improve service delivery

Skills

Team leadership

Operations management

Budget management

Staff development

Education

Bachelor's degree

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Manager Operations is responsible for managing, coordinating, and monitoring operational functions. The Manager Operations will handle staffing, process flow, budget management, and daily operations.

Essential Functions Of The Role

• Supervises management and other administrative help staff. Conducts performance reviews and ensures the help staff works efficiently and effectively with others.
• Develops and oversees implementation of action plans to kick-off, implement and maintain programs.
• May build voluntary cooperation through role modeling, credibility, expertise, passion, influence and persuasion.
• Manages people issues related to recruitment, hiring and termination of employees.
• Helps with development of job descriptions.
• May serve as a member of the various teams and committees such as Baylor Spirit of Excellence.
• Schedules educational programs.
• Oversees equipment and property maintenance and serves as contact for vendors and repair-persons.
• Helps director(s) and others with preparation of confidential correspondence, documents and reports.
• Provides information and reports on projects, awards and achievements to Baylor Public Relations, Marketing and other areas as needed.
• Develops policies and procedures specific to the department.
• Serves as contact for the various divisions of Baylor and for external organizations or companies.
• Partners with the management team to develop, implement and administer the policies, procedures, projects, goals and targets of the department.
• Supervises administrative staff to ensure efficient operation. Measures productivity and effectiveness of service delivery processes. Promotes high quality and continuous improvement in service delivery and customer satisfaction.
• Makes recommendations or takes action for continuous improvement.
• Interviews, evaluates qualifications and skill and hires administrative staff.
• Provides career counseling through performance management process.
• Coaches and develops staff to build a highly competent team. Maintains a professional staff capable of delivering exceptional service that meets business needs.
• Works closely with leadership to plan and monitor the department's office space. Also involved in long and short-term strategic planning.
• Investigates, resolves and documents resolution of complaints concerning services provided by the administrative help staff.

Key Success Factors

• Bachelor's or Master's degree preferred
• Team Lead or Supervisory experience preferred
• Hospital operations experience
• Community engagement experience
• Operational readiness experience
• Previous project / program management experience is a plus

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 3 Years of Experience