Manager-Operations

Rentokil North America

Aberdeen (NC)

On-site

USD 65,000 - 90,000

Full time

12 days ago

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Benefits offered by this job

Health benefits from day 1

401(k) retirement plan with company-m匹

Paid time off and holidays

Career growth opportunities

Drug-free workplace

Job summary

Rentokil North America is seeking a leadership-focused professional to oversee technician recruiting and training, driving accountability and retention. You will recruit residential and commercial pest technicians, assess performance, respond to customer concerns, and ensure safety and regulatory compliance across branch operations.

Travel up to 100% within territory may be required as you ensure staffing levels, scheduling efficiency, and high-quality service delivery to protect customers and

Qualifications

High school diploma or GED.
Experience in recruiting and staff development.
Ability to lead and motivate teams.

Responsibilities

Oversee ongoing technician training, coaching, development, and accountability to maximize success and retention.
Recruit/hire residential/commercial pest technicians to maintain staffing levels.
Review and evaluate technician performance via ride-alongs and audits.
Respond diligently to customer concerns.
Ensure service quality to maximize customer retention.
Fill in periodically to cover staffing gaps on customer appointments.
Monitor branch scheduling to ensure efficient appointment completion.
Ensure safety standards and regulatory compliance.
Monitor and maintain inventory levels of pest/termite control products.

Skills

Leadership

Recruiting

Training & Development

Communication

Customer focus

Education

High school diploma

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.

Key Performance Indicators

Customer Satisfaction & Retention
Technician Retention
Technician Percentage of Staffing Budget (including productivity, timekeeping, and licensing)
Team Safety Performance
Route Completion
Branch Schedule Efficiency
Sales Growth
Service Cost Control (fleet maintenance, materials & supplies, hourly time management)

Principal Duties and Responsibilities

Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
Review and evaluate ongoing technician performance (via ride-a-longs and audits)
Respond diligently and compassionately to customer concerns
Ensure overall service quality to maximize customer retention
Fill in periodically on customer appointments to help close any temporary staffing gaps
Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
Monitor and maintain inventory levels of pest / termite control and home services products

CANDIDATE SUMMARY

Required Qualifications

Knowledge, Skills & Abilities

Adept at problem solving and identifying practical solutions
Ability to effectively lead and motivate others
Good aptitude for basic/intermediate math, for calculations related to sales/service
Strong communication skills (verbal, written, presenting)
Ability to build rapport easily and establish trust with customers and employees

Minimum Education Level/Certifications

High school diploma (or GED)
Maintain licenses/certificates as required by federal, state, and/or local regulations
Maintain valid driver's license

Physical Demands/Environmental Conditions

Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects
Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling
Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways
Going up and down stairs, ladders, scaffolding, ramps, and poles
Operating a motor vehicle safely
Ensuring vehicle and other equipment is maintained and kept clean
Wearing personal protective equipment, including OSHA-compliant respirators
Having healthy vision to perform detail-oriented activities at distances close to the eyes or within arm's reach
Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)
Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season

Travel Requirement

Travel up to 100% of time within assigned territory(s)

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

Professional and Personal Growth

Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement