Manager, Operational Resilience & Technology Currency

BMO; Chicago (IL); On-site; USD 132,000 - 220,000; Full time

Benefits offered by this job

health insurance

tuition reimbursement

accident and life insurance

retirement savings plans

Job summary

BMO Financial Group seeks a strategic leader to head Operational Resilience & Technology Currency within US Personal & Business Banking and Wealth Technology. You will drive DR/BCP programs, monitor currency remediation, and partner with technology owners to reduce risk while ensuring regulatory alignment.

Leading a small team, you will set priorities, report to executives, and translate complex concepts into clear messages.

Qualifications

• Experience in BCP, DR, Operational Resilience, Technology Risk, Infrastructure Operations, Service Delivery, or Technology Governance.
• Knowledge of disaster recovery testing, recovery planning, resiliency frameworks, and operational readiness practices.
• Experience driving large-scale cross-functional initiatives involving technology, infrastructure, cloud, and business stakeholders.
• Understanding of technology currency management, technical debt reduction, application lifecycle management, and end-of-life remediation.
• Strong analytical and problem-solving skills with the ability to manage ambiguity and drive results.
• Previous people leadership experience preferred.
• Technical background in application development, infrastructure, cloud technologies, or technology operations is considered an asset.

Responsibilities

• Lead disaster recovery, business continuity, and operational resilience programs for critical applications and services.
• Drive initiatives that strengthen resiliency, recoverability, stability, and readiness of technology services.
• Identify operational risks, resiliency gaps, and technology vulnerabilities; lead remediation efforts.
• Lead Live DR readiness activities, recovery testing, failover exercises, and restoration testing.
• Coordinate recovery planning, dependency mapping, remediation, and resilience deliverables across portfolios.
• Partner with application, infrastructure, cloud, and business teams to improve recovery readiness and reduce risk.
• Establish governance, metrics, dashboards, and reporting on resilience posture and progress.
• Communicate complex resilience information to senior leaders and executives.

Skills

BCP

DR

Operational Resilience

Technology Currency

Leadership

Stakeholder Management

Regulatory Awareness

Job description

Application Deadline: 10/29/2026 Address: 338 S. Canal St Job Family Group: Business Management Technology and Operations team supporting US Personal and Business Banking and US Wealth. We are seeking a strategic and results-driven leader to join our Critical Services team as Manager, Operational Resilience & Technology Currency. This role is responsible for leading resiliency and technology currency initiatives across U.S. Personal & Business Banking and Wealth Technology, ensuring critical applications and services remain resilient, recoverable, supportable, and aligned to enterprise and regulatory expectations. The successful candidate will play a key leadership role in advancing disaster recovery readiness, business continuity planning, Live DR execution, regulatory remediation programs, and technology currency initiatives. They will partner across technology, infrastructure, business, risk, audit, and enterprise resiliency teams to drive complex initiatives from strategy through execution. This leader will manage a small team and be responsible for influencing outcomes across a broad network of stakeholders while ensuring critical milestones, remediation commitments, and resilience objectives are achieved.

Key Responsibilities

Operational Resilience & Disaster Recovery Lead disaster recovery (DR), business continuity (BCP), and operational resilience programs supporting critical applications and services.

Drive initiatives that strengthen the resiliency, recoverability, stability, and overall readiness of critical technology services.

Identify operational risks, resiliency gaps, and technology vulnerabilities, and lead efforts to address them.

Lead application readiness activities for Live DR (LivePlay), recovery testing, failover exercises, restoration testing, and other resilience validation activities.

Coordinate recovery planning, dependency mapping, remediation efforts, and resilience deliverables across the U.S. P&BB and Wealth Technology portfolio.

Partner with application, infrastructure, cloud, and business teams to improve recovery readiness, reduce operational risk, and enhance service reliability.

Establish and maintain governance processes, metrics, dashboards, and reporting that provide visibility into resilience posture, readiness, and progress against key initiatives.

Communicate complex technical and resilience-related information clearly and effectively to senior leaders, business stakeholders, and executive audiences.

Drive accountability across stakeholders to ensure commitments, milestones, and resilience objectives are delivered on time.

Technology Currency

Lead technology currency and end-of-life (EOL) remediation initiatives for US P&BB and Wealth Technology.

Partner with application teams, infrastructure teams, and technology owners to reduce technology debt and improve operational sustainability.

Monitor currency metrics, remediation plans, risks, and enterprise commitments.

Drive accountability for achieving currency targets and reducing operational risk.

Establish and maintain reporting that provides clear visibility into technology currency health, remediation progress, emerging risks, and key watch items, ensuring stakeholders and executives are informed and action is taken when issues threaten delivery or increase operational risk.

Leadership & Governance

As a people leader, manage a team by setting priorities, providing coaching, driving accountability, and supporting employee development.

Establish clear priorities, remove roadblocks, and ensure strong execution discipline.

Facilitate meetings, executive reviews, and risk discussions.

Develop concise, executive-ready reporting and presentations for senior leaders, and other internal and external partners.

Foster a culture of accountability, ownership, continuous improvement, and operational excellence.

We are looking for a leader who:

• Takes initiative and acts with a strong sense of ownership.
• Thinks strategically and proactively identifies opportunities to improve resilience, reduce risk, and simplify processes.
• Brings forward ideas and recommendations instead of simply executing assigned tasks.
• Drives work to completion and follows through on commitments with minimal oversight.
• Is highly organized and capable of managing multiple priorities, stakeholders, and deliverables simultaneously.
• Builds strong relationships and effectively influences teams across a complex, matrixed organization.
• Communicates with confidence and credibility at all levels of the organization.
• Can translate technical concepts into clear messaging for executive, business, and non-technical audiences.
• Demonstrates sound judgment, accountability, and a continuous improvement mindset.

Preferred Qualifications

• Experience in Business Continuity Planning (BCP), Disaster Recovery (DR), Operational Resilience, Technology Risk, Infrastructure Operations, Service Delivery, or Technology Governance.
• Knowledge of disaster recovery testing, recovery planning, resiliency frameworks, and operational readiness practices.
• Experience driving large-scale cross-functional initiatives involving technology, infrastructure, cloud, and business stakeholders.
• Understanding of technology currency management, technical debt reduction, application lifecycle management, and end-of-life remediation.
• Strong analytical and problem-solving skills with the ability to manage ambiguity and drive results.
• Previous people leadership experience preferred.
• Technical background in application development, infrastructure, cloud technologies, or technology operations is considered an asset.

Why This Role Matters

This role sits at the center of several of the organization's high-priority resilience initiatives, including: Live Disaster Recovery (LivePlay), Business Continuity Planning (BCP), Disaster Recovery (DR) readiness and testing, Operational Resilience programs, Technology Currency and EOL remediation, Critical service resilience and recovery preparedness. The successful candidate will have a direct impact on the stability, recoverability, and resilience of critical banking services while improving recovery readiness and reducing operational risk across the portfolio.

Salary: $100,000.00 - $220,000.00 Pay Type: Salaried

The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

• health insurance
• tuition reimbursement
• accident and life insurance
• retirement savings plans

To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.

BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, we’re focused on building, investing and transforming how we work to drive performance and continue growing the good.

BMO is proud to be an equal employment opportunity employer.

We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics.

We also consider applicants with criminal histories, consistent with applicable federal, state and local law.

BMO is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.

Who we are

We’re proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, we’ll continue to build, invest and transform to drive performance that serves the good that grows.