Manager, Operating Model, Product & Client Solutions

Citco; Jersey City (NJ); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Citco seeks a Manager for Operating Model, Product & Client Solutions in Jersey City. You will redesign operating models, define scalable products, and support client implementations with hands-on analysis, testing and rollout.

Responsibilities include mapping processes, drafting requirements, designing controls, and enabling go-live with robust documentation and training to support adoption.

Qualifications

• 4+ years’ experience in private assets accounting or operations.
• Solid technical knowledge of private assets processes including ledgers and investor reporting.
• Exposure to process improvement, testing or project work.
• Comfortable engaging both operational teams and technology partners.
• Strong analytical skills with data interrogation and recommendations.
• Attention to detail with ability to manage several pieces of work.
• Strong written and verbal communication skills.
• Advanced computer skills (Microsoft Excel); exposure to reporting or automation tooling is a plus.

Responsibilities

• Map current state processes and gather data to identify friction and cost.
• Support design of target state processes, controls and handoffs.
• Draft business requirements and IT transformation documentation.
• Build and execute test scripts, run UAT cycles, track defects to resolution.
• Document client-specific processes and evidence differences from standard model.
• Prepare analysis and materials to support client pitches, POCs and solution design.
• Support implementation of fund structures, new client setups, onboarding and transitions.
• Maintain the reuse inventory of assets built for different clients.
• Prepare training material and support Operations through go-live and adoption.
• Maintain project documentation, trackers and status reporting.

Skills

Excel

Analytical skills

Communication skills

Stakeholder engagement

Education

Bachelor’s Degree in Accounting, Finance or Economics

Tools

Microsoft Excel

Job description

Manager, Operating Model, Product & Client Solutions

Jersey City, NJ, United States (Hybrid)

Job Description

About Citco

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Strategic Operations is a dedicated function within Private Assets. It brings transformation delivery, project execution, business analysis, operational initiatives and implementation support into one team, reducing the delivery burden on BAU Operations and maintaining ownership from design through adoption.

The group will be split across three distinct focus areas, aligned under two individual leaders:

Operating Model, Product & Client Solutions: led by the Operating Model & Product leader, this area will define how services should run end to end, shape scalable products and solutions, support complex client implementations, and ensure client commitments are operationally deliverable.

Data, Reporting & Platform Enablement: led by the Technology, Data & Delivery leader, this area will define Operations requirements for data, reporting and platforms, strengthen data quality and lineage, and carry solutions through testing, deployment and adoption.

Digital Workflow, Automation & AI: also led by the Technology, Data & Delivery leader, this area will identify and deliver workflow, automation and AI opportunities, establish appropriate controls, and measure whether the expected benefits are realised.

The group works in close partnership with Operations, the Transformation Office, IT, Tactical Operations and Marquee Client teams. Roles may be permanent or approximately 12-month rotational assignments anchored in strategic locations. Rotational colleagues will join from the business, help shape and deliver change, and return to the line with broader project experience.

Responsibilities

Your Role:

You will support the redesign and delivery of operating model and product change, with hands-on ownership of analysis, testing and implementation tasks.

Map current state processes, gather data and evidence where the friction and cost actually sit.

Support the design of target state processes, controls and handoffs.

Draft business requirements and supporting documentation for review with IT and the Transformation Office.

Build and execute test scripts, run UAT cycles and track defects through to resolution.

Document client-specific processes and requirements, and evidence where they differ from our standard model.

Prepare analysis and materials to support client pitches, POCs and solution design.

Support implementation of fund structures, new client setups, onboarding and transitions on our accounting platforms.

Maintain the reuse inventory - what was built, for whom, and who else could benefit.

Prepare training material and support Operations teams through go-live and into adoption.

Maintain project documentation, trackers and status reporting.

Qualifications

About You:

You have 4+ years’ experience in private assets accounting or operations, at a fund administrator, fund manager or comparable environment.

Solid technical knowledge of private assets processes - general ledger, capital activity, fee calculations, financial statements and investor reporting.

Exposure to process improvement, system testing or project work, or a clear appetite to move in that direction.

Comfortable engaging both operational teams and technology partners.

Strong analytical skills, with the ability to interrogate data and evidence a recommendation.

Attention to detail and a proven ability to manage several pieces of work at once.

Strong written and verbal communication skills.

Advanced computer skills (Microsoft Excel); exposure to reporting, workflow or automation tooling an advantage.

Bachelor’s Degree in Accounting, Finance or Economics; working towards a professional accounting designation an advantage.

What We Expect of the Strategic Operations Team

Regardless of role