Manager, OP Telehealth Services

Craig Hospital; Englewood (CO); Híbrido; USD 93 000 - 134 000; Tempo integral

Resumo da oferta

Craig Hospital is seeking a Manager of Outpatient Telehealth Services to provide operational, clinical, and strategic leadership for telehealth programs in a predominantly in-person setting with some remote options. The role ensures regulatory compliance, staff development, and program growth while coordinating with IT and clinical leadership.

The position focuses on policy development, workflow optimization, and expansion of remote patient monitoring, aiming to improve access and quality of

Qualificações

• Bachelor’s degree in a clinically-related field is required.
• Master’s degree in an allied health or healthcare administration field is preferred.
• Experience with telehealth programs and supervision is preferred.

Responsabilidades

• Lead telehealth services and remote care programs to align with organizational mission and value-based care.
• Develop, implement, and maintain policies, protocols, and workflows for telehealth encounters and remote monitoring.
• Ensure telehealth services comply with regulatory, licensure, privacy, and quality standards.
• Collaborate with IT, clinical leaders, and operations to optimize digital health solutions and data workflows.
• Establish metrics for growth, satisfaction, and financial viability of telehealth programs.
• Mentor staff and coordinate multi-state licensure and staffing needs.

Conhecimentos

Team building

Leadership

Communication

Strategic planning

Formação académica

Bachelor’s degree in clinically-related field

Master’s degree preferred in related field

Descrição da oferta de emprego

Location:3425 S Clarkson St, Englewood, CO 80113

Schedule: M-F 8-4:30PM (in-person, some remote work available)Salary:$93,371-$134,451/yr

Position Summary

The Manager of Outpatient Telehealth Services provides operational, clinical, and strategic leadership for telehealth services.This position develops, implements, optimizes, andevaluatestelehealth services, remote patient monitoring programs,andrelated digital health initiativeswhile overseeing dailytelehealthoperations.The Manager ensures compliance with regulatory, licensure, privacy, quality, and reimbursement requirementsand promotesequitable accesstohigh-quality patient care.In collaborationwith executive leadership, clinical leaders, Information Technology (IT), quality,billing, and operations teams, the Managerimprovestelehealth workflows, EHR functionality, clinician adoption, data capture, reporting, and emerging technology solutions.This role also supportsinnovation, operational excellence, and strategic growthforremote clinical services.The Managerpartnerswith clinical directors and staff supervisors to ensure staff maintain discipline-specific competenciesand meetin-state and out-of-state telehealth licensure requirements. This positionalsoensuresstaffing-to-patient ratios are appropriatetomeet the needs of thehospital’stelehealth services.

Position Requirements:

• Licensure/Certification/Registrations: BLS for the Healthcare Provider through the American Heart Association. Prefer licensed Speech Language Pathologist, Occupational Therapist, Physical Therapist or Social Worker with up to date discipline specific required certifications.
• Education: Bachelor’s degree in clinically-related field required.Master’s degree preferred from an accredited program of Occupational Therapy, Physical Therapy, Speech Language Pathology, Social Work, Nursing, Psychology, and/or Healthcare Administration.
• Experience: Experience or understanding of evaluation and treatment processes necessary to evaluate and treat associated outpatient population (TBI and/or SCI as applicable); experience with supervision of staff strongly preferred; experience managing telehealth programs or relevant management experience.
• Skills & Abilities:Excellent team-building, conflict resolution, and verbal and written communication skills. Leadership and high-level problem solving skills. Ability to present with positive attitude, direction, and discipline for staff in the program with support of appropriate clinical director(s). Able to organize and prioritize multiple tasks effectively and efficiently to meet deadlines. Ability to develop and implement programs, policies, and procedures that span multiple disciplines and diagnoses and adhere to larger hospital and department policy and practice. Ability to use professional judgment to identify areas for improvement and participate in development of quality initiatives. Work collaboratively with other departments and physicians. Very strong computer application and technology skills to support telehealth providers, outpatients and caregivers, and program needs.

Essential Functions:

Serve as the operational and strategic leader for telehealth services and remote care programs, ensuring alignment with organizational mission, strategic priorities, and value-based care initiatives.

Develop, implement, and maintain policies, protocols, procedures, and workflows governing telehealth encounters and remote patient monitoring services.

Ensure telehealth services comply with applicable regulatory, accreditation, licensure, reimbursement, privacy, security, and quality requirements, including state-specificregulations.

Establishprocessestoensurestafflicensedinmultiplestatesmeeteachstate'srequirementsandregulations.

Participateinhospital accreditationandlicensingactivities relatedtothedepartment.

Assess program growth needs and make recommendations regarding staffing, technology, and operational resources necessary to support expansion.

Lead patient engagement, communication, marketing, and education strategies related to telehealth services and patient-facing technologies.

Establish metrics to support continued and ongoing growth of telehealth services andprogram.Metricsshouldinclude patientandcliniciansatisfaction,patientprogressthrough measurablegoals,and fiscalviabilityof servicesand programinclusiveofinsurance reimbursementoutcomes. Metricsshouldberegularlyanalyzed tounderstandbest practices intelehealth andmakerecommendationson strategicgrowth.

Maintain a clinical practice presence, which may includetelehealth patient care activities, to inform program design, workflow improvements, and technology implementation.

Serve as aliaisonbetweenthephysician/nursepractitionersandtheoutpatienttelehealth providers tofacilitatea coordinatedapproachtotelehealthservices.

Plananddevelopeducationalin-servicesfortelehealth users asappropriate.

Maintaindailyoperationalneedswithinbudget,monitoringproductivitynumbers,aligningappropriate therapist withoutpatientstomatchneedsandrequiredskills.

Monitor financial performance and identify opportunities to improve efficiency, sustainability, and program growth.

Clinical Informatics & Digital Health Innovation

Collaborate with IT, clinical, and operational leaders to implement and optimize digital health solutions, including artificial intelligenceand patient engagement technologies.

Lead initiatives to improve data capture, interoperability, workflow standardization, clinical documentation, and reporting capabilities.

Inform and prioritize opportunities to optimize EHR design, documentation tools, clinical workflows, reporting functionality, and performance dashboards to support remote clinical care delivery.

Serve as a clinical and operational subject‑matter‑expert for telehealth, digital health, and virtual care delivery models.

Leadership & Oversight

Coordinateandadvise telehealthprogramclinicalstaffaswellastelehealthprogramnon-clinicalstaffin completingdailyresponsibilities.

Overseeassignedoutpatienttelehealthprogram and monitoring required staff competency(ies).

Assistwithinterviewingandhiringofdepartmentalstaff.Orientandtrainstaffinproperworkpractices whentheyarehiredandconductandevaluateretrainingandrefreshertrainingasneeded.

Serveasaresourcetotheoutpatienttelehealthprovidersforcoaching,problem-solving,andoutpatientcareplanning.Providementorshipandcultivateacultureofengagement, innovation, and accountability.

Identify equipment needs and staff training requirements that support progressive, state-of-the-art therapy interventions and telehealth services.

Maintainstandardsofclinicalpracticetoensureexceptionalcareinwhichevidence-basedpractice istranslatedinto directclinicalcare.

Interdisciplinary Collaboration

Partner with health information management and billing teams tomaintain understanding of most up to date therapy charging and coding mandates foroutpatientserviceswithspecific knowledgeoftelehealthrequirements;updating policies,handoutsandprocessaccordingly;in-servicingstafffortimely compliance.

CollaboratewithITteams regarding technology procurement, implementation, cybersecurity, data governance, system integrations, and operational