Manager, Onsite Services

Grainger; Salt Lake City (UT); On-site; USD 88,000 - 147,000; Full time

Benefits offered by this job

Health insurance

PTO 18 days

401(k) company contribution

Employee discounts

Tuition reimbursement

Parental leave

Financial counseling

Job summary

Grainger is seeking a District KeepStock Leader to drive remote, on-site customer service and inventory management across multiple accounts. You will lead a 10–20 person team, coordinate with cross-functional Grainger groups, and focus on profitability, service levels, and customer satisfaction.

Ideal candidates bring 5+ years of leadership in retail/manufacturing, strong financial acumen, and proven success managing remote teams and matrixed environments.

Qualifications

• 5+ years of retail, manufacturing or industrial business experience with direct leadership experience.
• Understanding of financial and economic concepts.
• Experience leading in a matrixed environment.
• Experience in building and working effectively within different teams.
• Strength in process improvement, ownership and control and project management.
• Experience leading and working towards goals with a remote team.

Responsibilities

• Lead KeepStock management and onsite service operations for assigned districts.
• Manage a team of 10–20 Onsite Service Representatives/Specialists.
• Collaborate across Grainger networks to align KeepStock solutions.
• Coach, prioritize, and hire top talent to drive performance.
• Monitor financial performance and resource allocation for projects.
• Ensure high customer satisfaction and effective service delivery.
• Partner with internal Grainger teams to tailor strategies for customers.

Skills

Leadership

Remote team leadership

Project management

Financial acumen

Team building

Job description

Work Location Type: Remote

Req Number 334290

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Workingby serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visitwww.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $88,000.00 - $146,600.00. This role is eligible for an incentive target of up to 15 %, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

Become the customer's first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the District efforts for assigned KeepStock (Grainger's vendor managed inventory solution) engagements and on site customer service activities. Build strong partnerships to facilitate success, which will allow Grainger to effectively extend our reach into our customer's locations and provide superior service.

You Will

• KeepStock Management/Leadership:
• Manage a team of 10 to 20 Onsite Service Representatives/Specialists who maintain inventory in customer accounts helping customers save time and money.
• Use Grainger network to collaborate within multiple teams to achieve results.
• Implement Leader Plan which includes assessing and prioritizing, coaching and teaching, hiring top talent
• Promote strong team member engagement, support team member development..
• Financial Performance/Resource Management:
• Manage projects by allocating resources ensuring return on investment and profitability.
• Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization.
• Ensure the right solutions and resources are being offered/deployed to customers
• Ensure optimal customer survey satisfaction levels.
• Business Partnerships to influence Growth:
• Partner with internal Grainger teams to provide KeepStock expertise to develop a tailored strategy that supports our customers business pressures and goals.
• Be a business steward by understanding how Sales and Service teams collaborate to drive profitable revenue growth and improve service levels.

You Have

• 5+ years of retail, manufacturing or industrial business experience with direct leadership experience
• Understanding of financial and economic concepts.
• Experience leading in a matrixed environment
• Experience in building and working effectively within different teams.
• Strength in process improvement, ownership and control and project management
• Experience leading and working towards goals with a remote team

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

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