Manager, Onsite Services

W. W. Grainger; Midland (TX); On-site; USD 95,000 - 158,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO 18 days

Company holidays 6

401(k) 6% company matching

Tuition reimbursement

Student loan refinancing

Financial counseling

Maternity leave 14 weeks

Paternity leave 4 weeks

Job summary

W. W. Grainger, Inc.

is seeking a district KeepStock leader to drive on-site customer service activities and manage a 10–20 person team responsible for inventory in customer accounts. You will collaborate across Grainger teams to execute tailored strategies and improve service levels, guiding profitability and growth. The role emphasizes remote and on-site leadership, with a focus on market trends, customer requirements, and delivering the right solutions to customers in a fast-paced,

Qualifications

• 5+ years of retail, manufacturing or industrial business experience with direct leadership experience.
• Understanding of financial and economic concepts.
• Experience leading in a matrixed environment.
• Experience in building and working effectively within different teams.
• Strength in process improvement, ownership and control and project management.
• Experience leading and working towards goals with a remote team.

Responsibilities

• KeepStock Management/Leadership: Manage a team of 10 to 20 Onsite Service Representatives/Specialists who maintain inventory in customer accounts, helping customers save time and money.
• Use Grainger network to collaborate within multiple teams to achieve results.
• Implement Leader Plan which includes assessing and prioritizing, coaching and teaching, hiring top talent.
• Manage projects by allocating resources ensuring return on investment and profitability.
• Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization.
• Ensure the right solutions and resources are being offered/deployed to customers.
• Partner with internal Grainger teams to provide KeepStock expertise to develop a tailored strategy that supports our customers business pressures and goals.
• Be a business steward by understanding how Sales and Service teams collaborate to drive profitable revenue growth and improve service levels.

Skills

Leadership

Matrix leadership

Team building

Process improvement

Project management

Remote team leadership

Job description

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W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working®by serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visitwww.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $95,000.00 – $158,400.00. This role is eligible for an incentive target of up to 15 %, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Become the customer's first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the District efforts for assigned KeepStock (Grainger's vendor managed inventory solution) engagements and on site customer service activities. Build strong partnerships to facilitate success, which will allow Grainger to effectively extend our reach into our customer's locations and provide superior service.

You Will

• KeepStock Management/Leadership:
• Manage a team of 10 to 20 Onsite Service Representatives/Specialists who maintain inventory in customer accounts helping customers save time and money.
• Use Grainger network to collaborate within multiple teams to achieve results.
• Implement Leader Plan which includes assessing and prioritizing, coaching and teaching, hiring top talent
• Manage projects by allocating resources ensuring return on investment and profitability.
• Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization.
• Ensure the right solutions and resources are being offered/deployed to customers
• Business Partnerships to influence Growth:
• Partner with internal Grainger teams to provide KeepStock expertise to develop a tailored strategy that supports our customers business pressures and goals.
• Be a business steward by understanding how Sales and Service teams collaborate to drive profitable revenue growth and improve service levels.

You Have

• 5+ years of retail, manufacturing or industrial business experience with direct leadership experience
• Understanding of financial and economic concepts.
• Experience leading in a matrixed environment
• Experience in building and working effectively within different teams.
• Strength in process improvement, ownership and control and project management
• Experience leading and working towards goals with a remote team

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.