Manager On Duty (part-time)

HealthFitness; Beaumont (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

HealthFitness is seeking a Shift Manager / Manager on Duty to oversee operations at our client site in Beaumont, TX. You will work with the Management Team to ensure smooth facility operations and provide leadership during shifts. Responsibilities include member services, safety checks, and opening/closing duties.

Must have in-person customer service experience and CPR/First Aid certification within 30 days. Compensation ranges with location.

Qualifications

• High school diploma or GED required.
• 2+ years of in-person customer service experience required.
• CPR/AED/First Aid certification within 30 days of hire.
• Strong interpersonal and accountability skills.
• Basic computer and point of sale systems knowledge.
• Pre-employment drug test required.

Responsibilities

• Greet, check in, and assist customers.
• Provide program and membership information.
• Assist front desk team.
• Conduct hourly facility safety and cleanliness rounds.
• Perform periodic inventory of equipment and merchandise.
• Respond to client requests and resolve issues promptly.
• Act as emergency situation lead and document incidents.
• Maintain and update participant and facility policies.
• Educate participants on policies and procedures.
• Open and close duties according to shift hours.
• Support member service desk tasks including phone calls and enrollments.
• Participate in events and membership drives.
• Collect membership fees and maintain related records.
• Perform other duties as needed.

Skills

Customer service

Interpersonal skills

Accountability

Communication

Education

High school diploma or GED

Tools

POS systems

Job description

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve - so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

About the role

HealthFitness is looking for a Shift Manager / Manager on Duty to work on a collaborative team and assist with the fitness center oversight at our client site in Beaumont, TX.

In this position, you'll help manage the facility alongside our Management Team. At times, you will serve as the acting manager and will be responsible for the operations of the facility in its entirety including shift accountability. Schedule will vary; weekdays: 4:00pm - 9:15pm; weekends: 1:00pm - close.

Serve as manager on duty and be a part of a collaborative team assisting with the facility oversight alongside the Management Team. At times, serves as acting manager, and will be responsible for the operations of the facility in its entirety including shift accountability.

Key Accountabilities

• Greet, check in, and assist customers.
• Provide program information services and membership information.
• Assist front desk team.
• Hourly facility walkthrough rounds to assess safety and cleanliness.
• Periodic inventory check of recreation equipment and merchandise.
• Efficiently responds to client and participant requests, comments, or concerns and brings issues to a timely and appropriate resolution.
• As an emergency situation lead, will manage incidents and complete accident reports as needed.
• Maintains and updates participant and facility policies as appropriate.
• Educates participants on policies and procedures.
• Opening and closing duties depending on shift hours.
• Helps with all member service desk administration and processes including phones and membership enrollments.
• Participates in internal programs, special events, and membership drives.
• Collects membership fees and performs related recordkeeping.
• Other duties as needed/assigned.

Minimum Requirements

• High school diploma or GED required.
• 2+ years of in person customer service experience required.
• Adult CPR/AED/First Aid certification from American Heart Association, American Red Cross or American Safety & Health Institute required within 30 days of hire.
• Strong interpersonal and accountability skills.
• Basic computer and point of sale systems knowledge.
• Applicants must meet hiring requirements including but not limited to pre-employment drug test.

Compensation

The compensation range for this role is $12 - $15/hour. The final wage offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive wage within the market.

Brand

Brand: HealthFitness

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status. We are looking for strategic thinkers, innovators, team players and leaders who align with our purpose of improving the health and wellbeing of those we serve. We’re a nationwide team of more than 2,400 professionals who believe in the power of health and fitness - and creating opportunities for others to believe as well. We are dedicated to improving the health and wellbeing of those we serve and consider ourselves lucky to inspire, motivate and engage over 1 million participants across our 135 clients, from corporations to health systems to colleges and universities. We started in 1975 as Fitness Systems. Over the years we expanded our services and capabilities to offer injury prevention and treatment and wellness services, so that we can truly care for the whole person. Today, we are HealthFitness and we’re backed by Trustmark, a benefits company that has supported employers and their teams for more than 100 years.