Manager on Duty

Rivers Co-op Markets; Saint Paul (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

20% employee discount

Paid time off

401(k) matching

Health insurance options

EAP

On Demand Pay

Dress code inclusive

Job summary

Rivers Co-op Markets in Saint Paul, MN seeks a Manager on Duty to oversee Clerk and Lead workflows across departments, ensuring outstanding customer service and safe, efficient operations. This role supports the Store Director, mentors staff, and maintains a welcoming, inclusive store environment during shifts, including mornings and evenings.

The MOD will rotate across Produce, Center Store, Deli, Meat, Front End and Housekeeping, with 3–4 shifts weekly and requirements for regular weekend

Qualifications

• Proven ability to provide excellent customer service and engage with staff; resolve concerns effectively.
• Supervisory experience in grocery/retail environments with coaching and performance management.
• Ability to proactively assess store needs and engage on the sales floor as needed.
• Flexibility to adapt to changing store operations and maintain professionalism under pressure.
• Clear communication to staff and leadership; resolve conflicts constructively.
• Ability to collaborate with multiple stakeholders to keep daily operations on track.
• Strong prioritization and time-management; delegate tasks as appropriate.
• Good problem-solving skills and decision making for quick incidents.
• Comfort with POS systems and basic computer tasks like Excel and documents.

Responsibilities

• Oversee Clerk and Lead workflows during shifts and serve as MOD in absence of leadership.
• Support Store Director with customer outcomes, safety, operations, and merchandising.
• Lead and engage team to deliver excellent customer experiences and store conditioning.
• Ensure health, safety, and staff wellbeing; maintain a welcoming environment for staff and customers.
• Coordinate across departments to align priorities and maintain smooth daily operations.

Skills

Customer Service

Supervision

Initiative

Adaptability

Communication

Collaboration

Prioritization

Problem Solving

Technical Skills

Tools

POS System

Excel

Job description

Why Work with Us?

For many people, it's the opportunity to work for an inclusive, local, values driven business that provides healthy, delicious, and sustainable foods to their community; it's also about people - the ability to work with a great team to create amazing customer experiences. Whatever your reason for joining us, know this, working with us makes a difference!

Position Summary:

The Manager on Duty (MOD) will oversee, and direct Clerk and Lead workflows as needed during shift to ensure that the stores needs are being met in Produce, Center Store, Deli, Meat, Front End and Housekeeping as well as serving as the manager on duty in absence of the Store Director or Assistant Store Director. The position supports the Store Director in ensuring excellent customer outcomes, effective conflict resolution, strong team leadership, a positive and safe work environment, organized and efficient operations, a visually appealing space, and sound financial outcomes. Their main duties include customer service, store conditioning, team leadership and engagement, health and staff safety, operations, and merchandising support, and creating a welcoming and inclusive environment for staff and customers.

Location:

1500 West 7th Street, Saint Paul, MN 55102

Schedule:

3 - 4 shifts a week, morning and evenings. Regular shifts to include Monday, Friday, Saturday. Flexibility required to meet business needs.

Qualifications:

• Customer Service: Proven ability to provide excellent customer service; engage with customers and staff in a friendly and welcoming manner, actively listen, understand needs, address questions, and provide solutions; skilled at and committed to resolving customer and staff concerns
• Supervision: Supervisory experience including development, training, coaching, and performance management, in grocery, retail or related environment
• Initiative: Ability to proactively assess situations, anticipate store and department needs; the ability to be actively engaged on the sales floor addressing observed business needs as they arise address
• Adaptability: Demonstrated ability to be flexible and quickly adjust to changing needs of store operations; the ability to remain calm and professional under pressure in all situations
• Communication: Proven ability to remain calm, professional, and optimistic during challenging situations; ability to actively listen and effectively express ideas, goals, policies, changes, and feedback; demonstrated self-awareness including understanding the impact of verbal and non-verbal communication on stakeholders; proven ability to resolve conflict and disagreements in a constructive and positive manner
• Collaboration: Demonstrated ability to work with multiple stakeholders to ensure smooth daily operations across departments, ensuring daily priorities and activities align with the goals of store; ability to communicate information consistently to store leadership on tasks, ongoing issues, staff performance, and opportunities
• Prioritization and Time Management: Demonstrated ability to organize, prioritize, and manage time in order to complete daily tasks; skilled in prioritizing tasks to ensure the most critical duties are completed efficiently and effectively delegating tasks and responsibilities to staff members as appropriate
• Problem Solving and Decision Making: Demonstrated sound problem solving and decision making; ability to effectively identify issues and causes, promptly utilize resources, knowledge, and creativity in finding and choosing solutions to achieve the best results; a ability to make quick and informed decisions, especially in high-pressure situations
• Technical Skills: Demonstrated ability to operate a point-of-sale (POS) system; basic computer skills including ability to draft and upload documents, email, and navigate Excel spreadsheets; basic math skills; ability to quickly and accurately perform addition, subtraction, multiplication and division

Preferred Qualifications:

• Industry Knowledge: Familiarity with natural foods industry, health and wellness products strongly preferred
• Process Improvement: Proven ability to identify, recommend, and implement processes and/or systems to improve store operations; ability to monitor, evaluate, and make necessary adjustments to refine processes as needed
• Multilingual

Benefits:

Our pay and benefits focus on meeting the financial, health, and wellness needs of our staff. They include:

• 20% employee discount
• Competitive paid time off and paid volunteering
• 401(k) matching
• Low-cost health insurance premium options, and FREE access to primary care and mental health counseling for those enrolled in our medical insurance
• EAP
• On Demand Pay

We offer exceptional perks including:

• Free food "buddies"
• Employee referral bonuses
• Dress code that allows for inclusivity and creativity

Physical and Working Requirements:

The position involves frequent stationary tasks, along with regular movement within the grocery, front end, deli, and storage areas. Frequent positioning is required to access both low and high shelving, equipment, and products. The job also entails the frequent movement of containers weighing up to 60 lbs. MODs frequently handle grocery, produce, and deli items and may occasionally ascend/descend a ladder to reach high shelving. MODs will utilize various equipment including but not limited to a POS system, knives, pallet jack, a baler, computers, and printers. This role requires exchanging accurate information in person, over the phone, and through email and other written communication. MODs will occasionally work in a walk-in cooler and be exposed to sanitizer, cleaning products, and loud noises, and may be designated as staff to be contacted in emergency situations. This position requires an individual to be at least 18 years old.