Manager on Duty

Goldfish Swim School; United States; Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Company parties

Dental insurance

Employee discounts

Job summary

Goldfish Swim School in Gambrills, MD is seeking a Manager On Duty to lead a healthy, high-energy team and ensure smooth daily operations of our swim school. You will train staff, schedule lessons, monitor safety, and help families feel confident as they progress.

This role requires hands-on leadership, open communication, and commitment to Goldfish’s safety and service standards. The position offers benefits including health, PTO, 401(k), and opportunities for advancement.

Qualifications

• Train a team to provide consistent quality work and cross-train in multiple roles.
• Manage class scheduling and daily operations per SOPs.
• Lead safety procedures and emergency response readiness.
• Pursue enrollment goals and strategic planning.

Responsibilities

• Train staff and guide new team members and families through onboarding.
• Oversee implementation of the Emergency Action Plan and safety procedures.
• Coordinate class schedules and monitor lesson quality and safety standards.
• Support enrollment goals and quarterly/annual targets with action plans.

Skills

Staff training

Scheduling

Operations management

Safety procedures

Communication

Education

High school diploma

Tools

Scheduling software

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts

Our swimmers are not only diving into great lessons, our team is also diving into great opportunities! At Goldfish Swim School, we care about teaching children to be safer in and around the water, while making their experience Golden. A Manager On Duty is responsible for ensuring the success of our swim lessons by training, managing and motivating a successful team, coordinating and reviewing class schedules and ensuring you have a school that’s set up for success at every lesson. You’ll guide new team members and families through their first days at Goldfish and be there to support them as they progress in our program and in life.

Your success in this role will be measured by your ability to:

• Provide a positive staff culture from day 1 and offering open, honest communication in a positive and nurturing environment
• Train a team who provides the same quality work as you and doing quality work yourself by cross-training in multiple roles, substituting when necessary and representing Goldfish Swim School’s core values
• Do the right things, making the right decisions and treating people with integrity, compassion and trust
• Understand and lead the daily operations to ensure the school is running according to Goldfish Swim School’s standard operating procedures
• Provide training to staff and stay on track with quarterly and annual enrollment goals and any subsequent goals intended to measure success
• Create and implement a plan of action when quarterly and annual goals are off track
• Gain high level competency in class bookings, scheduling, reporting and administrative functions as well as the Goldfish Swim School curriculum, swim lesson quality standards and safety standards

What else do you need to know?

• Everyone in our building is lifeguard CPR & AED certified, so you must be able to pass a basic swim test (50 yards) to earn your certification. All management team members will also obtain their Certified Pool Operator (CPO) certification
• You will direct and oversee the implementation of the Emergency Action Plan and all safety procedures for the school
• We require schedule availability that includes some weekday evenings (until 8:30pm) and at least one weekend (Saturday or Sunday) shift per workweek and be able to work the same scheduled days every week (Ex. Every Monday from 8:30-4:30)
• Full medical and benefits package, PTO and 401k options are offered with this position

Goldfish Swim School strives to make a difference. As a company, we’re committed to:

• making a global difference by partnering with the USA Swimming Foundation, the Make A Wish Foundation and the National Drowning Prevention Alliance to support children across the country in learning how to swim and to be part of something bigger than ourselves
• giving back to our local communities by going out and educating those outside our school on the importance of water safety and the science of swimplay and by supporting our local family programs, including Highmark’s Caring Place
• making a change within our own four walls. We know that the real change starts with what we do every day and we’re passionate about doing our part to contribute to the prevention of accidental drowning, the #1 cause of injury-related death among children ages 1-4
• building a team that cares about the culture we’ve built at Goldfish Swim School just as much as we do. Our family of schools was just named in the Top Places to Work in Pittsburgh, an achievement made possible by the nominations of the crew members who work here

As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are.

The safety of our swimmers, parents and team members is of the utmost importance. Our pools are disinfected by a Nexgen chlorination system and additionally filtrated through a UV system to provide the safest swimming environment. Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus. Industry experts note that indoor pools and pool operator are far superior at minimizing virus transmission than most indoor spaces.

Our team is filled with both backgrounds and futures in:

Child Care, Elementary Education, Babysitter, Coach, Stay at Home Mom, Camp Counselor, Fitness Instructor, Teachers Aide, Special Needs, Fitness, Lifeguard, Swimming, YMCA, Teacher, Mentor, Childcare, Entry-Level, Full Time, Sales and Customer Service, Food & Beverage, Restaurant Management, Retail Management, Athletics, Key Holder, Sales force, Team Lead

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