Manager on Duty

FALL CREEK FARM & NURSERY; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

DailyPay access

Awardco recognition

Medical options

Travel discounts

Pet insurance

Discount shopping

Wellness programs

401k

Internal mobility

Job summary

Worldwide Flight Services in Dallas, TX is seeking a Manager on Duty to supervise frontline teams, oversee staffing, and ensure daily operations meet safety, security and service standards.

You will report to upper management, implement site security plans, and drive customer satisfaction while maintaining audit compliance and shift responsibilities.

Qualifications

• Two to five years previous management/supervisor experience in field service duties.
• Ability to read, write, and communicate in English.
• Strong leadership and people management skills.
• Customer service orientation and problem solving.
• Ability to interpret policies and procedures and implement them.

Responsibilities

• Direct supervisory personnel within the assigned area.
• Oversee staffing requirements and discipline/corrective actions.
• Ensure customer satisfaction and daily feedback.
• Liaise between first-level supervisors and upper management.
• Ensure compliance with security programs and TSA regulations.
• Maintain audit readiness and site security plans.

Skills

Management experience

English proficiency

Leadership

Adaptability

Customer service

Education

College degree or equivalent experience

Job description

Career Opportunities: Manager on Duty (15206)

Regular Full-Time- Ramp Service- United States- Texas

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

The work of Manager-on-Duty includes directing supervisory personnel within assigned functional area; overseeing and advising on staffing requirements; monitor/administer discipline/corrective action by or for subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between first level supervisor and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.

Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

• Ability to read, analyze, and interpret WFS Employee Handbook, WFS Supervisors
• Manual, applicable union contract, general business periodicals, professional journals,technical procedures, or governmental regulations, airline policy and proceduresmanuals.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups or managers, clients, and customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to operate equipment and hold necessary licensing (if applicable).
• Ability to perform specific responsibilities related to your shift.
• Reports to work on a regular and timely basis.
• Two to five years previous management/specialist supervisory experience in field service duties
• College degree or equivalent experience
• Airline pricing experience
• Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.

Preferred Skills

• Familiarity with personal computer software helpful.
• Independent judgment and decision-making skills required.
• Excellent interpersonal skills, written and oral communication skills.
• Ability to read, write, fluently speak and understand the English language.

Physical Requirements/Working Conditions

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.